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Inventory car- what's normal delivery timeline?
- Thread starter rjdoc74
- Start date
How long has it been since you ordered? Did they give you a ballpark timeframe at the time other than what the site says? How many times have you tried to get a hold of your OA?
Hmm. That's not cool. No updates? That's cause for escalation. They have to know something about where the car is...
Akikiki
A'-Lo-HA ! y'all
Just asking, but why not get a copy of the paper work, jump on an airplane and go get it yourself? With the Supercharger network, you can drive it home for nearly nothing. You could make it most of the way across the U.S. on a weekend. It would make a great adventure and a great story to tell about the car.
If you ordered in person at a store I'd start with the manager there, or you might want to try the customer service line and maybe you can talk to someone there. Specifically I'd ask "Where is this car? If it was in inventory, you should know exactly where it is, so... where is it?"
I ordered an inventory car on the 30th of December. I was told that I should have the car in 2 weeks, but it could take up to 6 weeks to go threw Tesla's process. Best part is..... No one knows whats going on with my car. Everyone says it's on its way to my city, but they are not able to locate my car (even after pinging it). Smh...
Good luck rjdoc74.
I am going through the same thing right now. I am being told "end of January". The store advisor is being less than helpful. I actually drove down to my delivery center and very politely asked to speak to my DS. He politely told me the same thing the store advisor did. After that, I received not so nice email from the advisor which was also CC'd to DS basically saying "shut the f****k up and stop bothering us with your pesky calls and emails" lol. Not in so many words of course.
I wouldn't mess with inter-state delivery of inventory vehicles, unless 1) you're not in a hurry, and 2) it's a particularly good deal on a vehicle with some mileage that gives you a discount vs. ordering. It's not at all clear that you'll get it any faster vs. just putting in a new order.
My story:
1. I had been talking to our local sales guy for a few weeks, made it clear that completing a deal by eoy was what was driving my timing (taxes). Also told him I knew shipping might be difficult to complete in that time, and that I'd be more than willing to fly to pick a vehicle up and drive it back home to WA. He said that would be no problem.
2. I found an x90d in LA that was most of what I wanted, with my 2nd-choice color and a few options that I wouldn't pay for in a custom order but was willing to go for in a quick deal. I put a deposit down on it on 12/19.
3. That evening I got the sales advisor to get the delivery advisor to call me, and DA said it would be too complicated to pick it up in person. He was 85%+ sure it could get to WA before the end of the year, and if it didn't, we could complete the paperwork anyway and still qualify for 2016 tax deduction. Based on that, I opted for delivery. A lot easier than flying down to LA and driving all the way back in questionable weather.
4. On 12/23 I called my delivery advisor and he said the car hadn't moved yet, but thought it might still make it. I didn't panic since I thought we could still complete the deal on paper if the car didn't arrive.
5. On 12/27 I called my delivery advisor and asked him to check on the vehicle. He checked and said it had moved, and was on its way! Exciting! So we set up a delivery appointment for 12/31. I also ordered all-weather mats and a variety of accessories for the car.
6. On 12/30 I called my delivery advisor to confirm it was still on track before I went to the bank to get the cashiers check. He checked, and found it was still in LA, in the same different place it was in a few days before. It wasn't going to make. "OK", i said, so we'll still keep the delivery appointment to complete the paperwork. "Sorry", he said. What he told me before about completing the deal on paper was not accurate, and only applied when a custom-ordered car was delivered to a house for people far away from a delivery center. There was no way to complete the deal in 2016, and no estimate when the car would arrive. He was very apologetic - the logistics team had let him down. Since they weren't out anything (the car was still in the same city when I ordered it), I asked him to cancel the deal. He said that would be no problem. It was also too late to get down to LA in time to pick up the car (I now had plans for 12/31, tickets now expensive, and no time to both get the cashiers check, get on a plane, and fly down).
On the plus side, Tesla staff were perfectly nice and conciliatory throughout the process. I wasn't out anything other than some fees to ship the mats & accessories I had purchased back to Amazon.
But it was frustrating that:
1. I had to initiate the conversation at every stage. There was no proactive outreach, and no visible sign that the process was being tracked or managed outside of me calling and asking
2. The information I had gotten initially was incorrect. I was totally willing to book travel down and pick the car up, but was dissuaded based on confidence that deal could be completed by eoy.
So now I'm on hold. I have a model 3 reservation and want to learn more about it in the next reveal. Based on that, I'll decide whether to wait for its delivery (end of 2017? early 2018?) or put in a custom order for an X100d Q2 delivery. The fact that a future X will be a 100d makes me not the least bit regretful that the X90d didn't work out.
My story:
1. I had been talking to our local sales guy for a few weeks, made it clear that completing a deal by eoy was what was driving my timing (taxes). Also told him I knew shipping might be difficult to complete in that time, and that I'd be more than willing to fly to pick a vehicle up and drive it back home to WA. He said that would be no problem.
2. I found an x90d in LA that was most of what I wanted, with my 2nd-choice color and a few options that I wouldn't pay for in a custom order but was willing to go for in a quick deal. I put a deposit down on it on 12/19.
3. That evening I got the sales advisor to get the delivery advisor to call me, and DA said it would be too complicated to pick it up in person. He was 85%+ sure it could get to WA before the end of the year, and if it didn't, we could complete the paperwork anyway and still qualify for 2016 tax deduction. Based on that, I opted for delivery. A lot easier than flying down to LA and driving all the way back in questionable weather.
4. On 12/23 I called my delivery advisor and he said the car hadn't moved yet, but thought it might still make it. I didn't panic since I thought we could still complete the deal on paper if the car didn't arrive.
5. On 12/27 I called my delivery advisor and asked him to check on the vehicle. He checked and said it had moved, and was on its way! Exciting! So we set up a delivery appointment for 12/31. I also ordered all-weather mats and a variety of accessories for the car.
6. On 12/30 I called my delivery advisor to confirm it was still on track before I went to the bank to get the cashiers check. He checked, and found it was still in LA, in the same different place it was in a few days before. It wasn't going to make. "OK", i said, so we'll still keep the delivery appointment to complete the paperwork. "Sorry", he said. What he told me before about completing the deal on paper was not accurate, and only applied when a custom-ordered car was delivered to a house for people far away from a delivery center. There was no way to complete the deal in 2016, and no estimate when the car would arrive. He was very apologetic - the logistics team had let him down. Since they weren't out anything (the car was still in the same city when I ordered it), I asked him to cancel the deal. He said that would be no problem. It was also too late to get down to LA in time to pick up the car (I now had plans for 12/31, tickets now expensive, and no time to both get the cashiers check, get on a plane, and fly down).
On the plus side, Tesla staff were perfectly nice and conciliatory throughout the process. I wasn't out anything other than some fees to ship the mats & accessories I had purchased back to Amazon.
But it was frustrating that:
1. I had to initiate the conversation at every stage. There was no proactive outreach, and no visible sign that the process was being tracked or managed outside of me calling and asking
2. The information I had gotten initially was incorrect. I was totally willing to book travel down and pick the car up, but was dissuaded based on confidence that deal could be completed by eoy.
So now I'm on hold. I have a model 3 reservation and want to learn more about it in the next reveal. Based on that, I'll decide whether to wait for its delivery (end of 2017? early 2018?) or put in a custom order for an X100d Q2 delivery. The fact that a future X will be a 100d makes me not the least bit regretful that the X90d didn't work out.
My original order was a custom build with delivery time of late march. I found a cheap cpo car that was suppose to make it's way to me just over a week ago. So, I cancelled my custom and placed an order for the cpo (inventory) vehicle. Tesla has a great product but everything else about the buying process sucks. Has anyone checked Tesla's BBB rating?
Let me add my little horror story. I ordered a model X on Dec 31st in Tyson's Corner, based on the assumption that it was the last day to be able to charge for free. I asked for home delivery and "delivery on paper" for 2016, but I was flexible about year -either 2016 or 2017. I heard nothing more (after the paperwork was assembled on the 31st) until the 19th of January 2017, when I was asked to re-sign a document that I had signed, but did not initial. I initialed it and sent it back via FEDEX that same day. Yesterday, (21 January) I received a call from the truck driver that he would be dropping off the Tesla today, the 22nd. He showed up around noon, and dropped off the car, with no tags and no paperwork - this is after my husband called Tesla to ask about the delivery. The driver provided a bill of lading, which I signed, that indicated that I had gotten the car, which is now sitting in my driveway like a static display. At first, when my husband called Tesla, they said that it was because I asked for home delivery, and that was how it was done. I was under the assumption that someone would walk us through the setup, and make sure that everything was operable. At no time was a delivery specialist ever assigned. I assumed that one would show up at delivery time, but s/he never materialized. My brother in law has a Tesla Model X up in NYC, and he is appalled at this treatment. His experience has been totally different. Since he works in HR and is a good negotiator, he has offered to run interference, but I am giving the Tyson folks a chance to correct this first
Wow, so sorry to hear this. As I am awaiting my inventory car, I actually went down on my own to local delivery center (only 4 miles away for me) and simply asked to speak to a DS. I took his business card and asked if he is going to be the one handling my delivery. His said yes. Next day, I sent his a very polite email with some concerns of panel fittment, FWD function, durability if UW seats, etc. He replied that they will be going over the car carefully before delivery. I also stated under no circumstances I want home delivery and that I will take some time to examine the car before I sign any paperwork. Car will be here in week or two. We will see I guess.
I did not know that home delivery was problematic, or I would have never agreed to it. We live fairly close as well, but I did not want to bother them, but I suppose that the squeaky wheel gets the oil...
I had some time before a meeting today and randomly decided to look and see if there is a delivery center close by. What do you know- Buena Park delivery center is 4 miles away from my office. I drove down, walked in (the only person in the store) and told the guy in the store I am interested in learning more about model X. I didn't tell anything about my inventory car order or the fact that I have logged in so many hours on TMC since late December. I asked if I could take a look at the MX 90D that was in the store. O.M.G. Horribly horribly misaligned panels all over the car- FWD chrome, rear bumper didn't fit the rest of the car, rear hatch, hood, everywhere pretty much. Wrinkled seat leather. He asked me I wanted to test drive and if I had any questions. I pointed out misaligned panels. He said "oh this car has been here a long time, your car won't have these issues". Sigh. We'll see.
Update: I called my DS today to check on the status of my delivery. I was told "car is somewhere in transport". No other information. I was promised delivery by the end of January. No apologies from DS, just a matter of fact "it's not here, but I will contact you when it is". No timeline given. Really poor communication and execution on Tesla's part. Should I escalate this or just continue waiting?
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