Our records show that you own, or previously owned, a Model S/X that was built before March 2018. It may be eligible for Tesla’s Warranty Adjustment Program covering malfunction of a memory chip (embedded MultiMediaCard). This malfunction may result in a blank or intermittently blank touchscreen but will not impact the ability to drive your car.
Tesla is providing eligible owners who experience a malfunction no-cost repairs to this part at any Tesla Service Center for 8 years/100k miles from initial delivery date. If you do not experience a malfunction, there’s no need to take action.
If you have already paid for repairs that meet the conditions of the program, you may be eligible for reimbursement. Tesla will send reimbursement details and eligibility by February 2021.
To learn more about the program and its terms and conditions, please click the link below.
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Top Frequently Asked Questions
How do I know if this issue affects my car?
If the 8GB embedded MultiMediaCard (eMMC) malfunctions due to accumulated wear, this may result in a blank or intermittently blank center display and/or a vehicle alert signaling memory storage device degradation.
My car is a Model S/X built before March 2018, but I haven’t had any issues with the touchscreen. What do I do next?
Nothing. Unless you are actively experiencing this issue, you don’t need to take any immediate action and you may continue to drive your vehicle.
Is Tesla offering to repair or replace this component?
Yes. If Tesla determines that the 8GB eMMC requires replacement due to malfunctioning caused by accumulated wear, Tesla will replace this component, free of charge, with an enhanced, 64GB eMMC to restore original functionality of the touchscreen.
I already paid to repair or replace my media control unit (MCU) due to the condition described in the program. Can I be reimbursed?
Yes, if you previously paid for a repair for the specific part and condition covered by the program within the Warranty Program Period, you may be eligible for reimbursement.
Glad to see Tesla backing up their product. I'm not experiencing any issues at the moment, but happy to know there's warranty if I do.