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Master Thread: 3 Delivery experiences

FinaleNinja

New Member
Jun 17, 2021
1
3
Amherst, NY
I'll keep it short. I Took Delivery June 23 '21 Model 3 Performance Red w/ 20' Uberturbines White Seats no FSD.

I ordered June 15th so I only waited eight days total. I finished the financing process the night before and scheduled for pickup at 230pm.

I arrived at 10am just looking to push my appointment up to 11am but they helped me immediately. While I was waiting for them to get the paperwork I completed a full checklist inspection on the vehicle. I signed the paper work and was ready to go within an hour. Staff was friendly and experienced. Car was 85% charged.

I had no panel gaps or missing paint and I checked thoroughly.

When I got home I noticed the front driver side door is difficult to close without slamming. Also there is an error where autopilot won't re-engage after you turn it on turn it off and then try to turn it back on.

Service appointment scheduled for July 13th.

Best car I have ever owned and it's not close.
 

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bphilipb1

New Member
May 25, 2021
1
1
Pasadena, CA
Finally got my Model 3 long-range last Tuesday late afternoon. Was a simple and easy delivery. I did have to go pick it up because I had a trade-in. It really was one of the smoothest car purchases I have ever had in my life. The car is set up to my liking. Now, I do need to tint and put the protective coating on the front. Ordered 5/7/21 and received 6/22/21. Best wishes to all of you who are waiting on your first.
 
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techlogik

Closed
Mar 22, 2021
380
271
FL
Picked my White LR3 up yesterday. Surprisingly, only a couple of very minor things. Going to be a jackass and do a service request for them, might as well all of the QC rest of the customer. Make them earn some money.

Ordered May 25th. Estimates tightened up to June 11-30. Then got a VIN fairly quickly and the date went 28-30th...then the appt setup for that range. So, 28th at 3pm it was!!! And it happened!

With that said, only a handful of annoyances. All issues mostly related to the people working there and the "Tesla way". They really need to work on their customer service, QC and delivery practices. I got 3 phone calls (actually 5 total), 2 from 1 person 1 from another, the day before, asking questions from delivery people. Same guy calls twice, 2hrs apart with the exact same questions we already went over?!?! After each first call, literally 1 minute later he would call back with a few more questions (oh BTW forgot to ask....) WTF? Tampa Tesla is moving cars for sure volume wise. My wife/kids while I was on speaker phone every time they called were eye rolling/shrugging like what is going on?!?! I just said, "you see what I mean about Tesla???"

There were like 15 cars on the lot being picked up when I came in, a bunch all over the place being prepped in the coming day. Trucks pulling out just dropping off cars on the transporter. There were about 10 people inside an office in the main building, no idea what they are all doing, but getting somebody in the delivery section/office, was a joke. Nobody was at the front delivery desk. And the temperature was like 82F in the building??? Really, this is FL, 95F heat and 80% humidity, sun is blazing, and you walk into a hot building Tesla?!?! This is insanity and unheard of in Florida in Summer. It isn't 1930 guys. Had to walk up outside the window of the other building where the 10 people were sitting at desks and they all look over at me and I give them all a hands out and shoulder shrug like ANYBODY?!?! You want my cashier's check? Can I look the car over like a normal reasonable human being?!?! Finally somebody begrudgingly gets up and comes out and is like hey what do you need?!?! WTF!!! Call me a jerk, but this stuff annoys the crap out of me. In my line of work, this is never acceptable, it is all about serving the customer and our user base.

First guy opens the door for me and doesn't leave the key cards. Didn't want me testing driving it, which they wouldn't let me do. No test drive for you!!!

The downside is they really expect you to do everything online and they don't want to be bothered with anything. That would be all great if the QC didn't suck so bad, but getting a person to simply take my cashier's check, and open the car up so I could inspect it seemed way more difficult than it should be considering these things are not cheap Toyota Corollas. Which they have better QC and build quality sadly.

They all seemed annoyed by anybody wanting help and there were about 6 other people pickup up cars, doing inspections in the blazing FL sun/heat/humidity etc..in the parking pickup/delivery section. Then nearly all of us about the same time were standing in the hot delivery office looking at each other, talking about QC of vehicles and where is everybody?!?! Hello!!! Tesla...is this microphone on!!! People were annoyed obviously after having to QC a car for nearly 1hr in the heat, then stand around in a hot office trying to get a human being to gives us our key cards or answer/deal with some minor issues.

Bright side, only a few minor issues on my car!!! Yay!! End of month push didn't affect the QC. But the few issues I had, they did the open a service request in the next 48hrs or so to deal with it routine....otherwise...BYEeeee!!!! Huh? OK...whatever. Kind of unreal considering I had just bought my wife a new BMW X3 that cost the same, literally 2 blocks away from the BMW dealer from Tesla, the experience was night/day, and they jumped, did everything to help you out, and car was perfect, didn't even think there would be an issue with this BMW from Spartansburg, SC by US workers...this excuse that Tesla is so new (13yrs now), is over. They need a customer service/delivery and QC overhaul and tweak to align more with expectations of customers to gain more acceptance. My wife wouldn't deal with this idiotic setup for 1 second had she been the buyer, would have walked away someplace else. Tesla is never going to win over the majority of people with how they go about things...Elon doesn't give a rat's ass of course.

Anyway, by the luck of the Tesla car QC Gods...mine was near perfection, it is driving great, and I'm loving it!!! So, worth the hassle, but the hassle shouldn't exist to begin with. That is the point of my rant.

Now onto tint, suspension/wheels...ceramic coating. Oh, and might as well get a 14-50 installed at my house, neighbor is an electrician, that will be cheap and done right...haha.

Good luck.
 

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Jcavs88

test
Jun 25, 2021
73
82
Boston
Picked my White LR3 up yesterday. Surprisingly, only a couple of very minor things. Going to be a jackass and do a service request for them, might as well all of the QC rest of the customer. Make them earn some money.

Ordered May 25th. Estimates tightened up to June 11-30. Then got a VIN fairly quickly and the date went 28-30th...then the appt setup for that range. So, 28th at 3pm it was!!! And it happened!

With that said, only a handful of annoyances. All issues mostly related to the people working there and the "Tesla way". They really need to work on their customer service, QC and delivery practices. I got 3 phone calls (actually 5 total), 2 from 1 person 1 from another, the day before, asking questions from delivery people. Same guy calls twice, 2hrs apart with the exact same questions we already went over?!?! After each first call, literally 1 minute later he would call back with a few more questions (oh BTW forgot to ask....) WTF? Tampa Tesla is moving cars for sure volume wise. My wife/kids while I was on speaker phone every time they called were eye rolling/shrugging like what is going on?!?! I just said, "you see what I mean about Tesla???"

There were like 15 cars on the lot being picked up when I came in, a bunch all over the place being prepped in the coming day. Trucks pulling out just dropping off cars on the transporter. There were about 10 people inside an office in the main building, no idea what they are all doing, but getting somebody in the delivery section/office, was a joke. Nobody was at the front delivery desk. And the temperature was like 82F in the building??? Really, this is FL, 95F heat and 80% humidity, sun is blazing, and you walk into a hot building Tesla?!?! This is insanity and unheard of in Florida in Summer. It isn't 1930 guys. Had to walk up outside the window of the other building where the 10 people were sitting at desks and they all look over at me and I give them all a hands out and shoulder shrug like ANYBODY?!?! You want my cashier's check? Can I look the car over like a normal reasonable human being?!?! Finally somebody begrudgingly gets up and comes out and is like hey what do you need?!?! WTF!!! Call me a jerk, but this stuff annoys the crap out of me. In my line of work, this is never acceptable, it is all about serving the customer and our user base.

First guy opens the door for me and doesn't leave the key cards. Didn't want me testing driving it, which they wouldn't let me do. No test drive for you!!!

The downside is they really expect you to do everything online and they don't want to be bothered with anything. That would be all great if the QC didn't suck so bad, but getting a person to simply take my cashier's check, and open the car up so I could inspect it seemed way more difficult than it should be considering these things are not cheap Toyota Corollas. Which they have better QC and build quality sadly.

They all seemed annoyed by anybody wanting help and there were about 6 other people pickup up cars, doing inspections in the blazing FL sun/heat/humidity etc..in the parking pickup/delivery section. Then nearly all of us about the same time were standing in the hot delivery office looking at each other, talking about QC of vehicles and where is everybody?!?! Hello!!! Tesla...is this microphone on!!! People were annoyed obviously after having to QC a car for nearly 1hr in the heat, then stand around in a hot office trying to get a human being to gives us our key cards or answer/deal with some minor issues.

Bright side, only a few minor issues on my car!!! Yay!! End of month push didn't affect the QC. But the few issues I had, they did the open a service request in the next 48hrs or so to deal with it routine....otherwise...BYEeeee!!!! Huh? OK...whatever. Kind of unreal considering I had just bought my wife a new BMW X3 that cost the same, literally 2 blocks away from the BMW dealer from Tesla, the experience was night/day, and they jumped, did everything to help you out, and car was perfect, didn't even think there would be an issue with this BMW from Spartansburg, SC by US workers...this excuse that Tesla is so new (13yrs now), is over. They need a customer service/delivery and QC overhaul and tweak to align more with expectations of customers to gain more acceptance. My wife wouldn't deal with this idiotic setup for 1 second had she been the buyer, would have walked away someplace else. Tesla is never going to win over the majority of people with how they go about things...Elon doesn't give a rat's ass of course.

Anyway, by the luck of the Tesla car QC Gods...mine was near perfection, it is driving great, and I'm loving it!!! So, worth the hassle, but the hassle shouldn't exist to begin with. That is the point of my rant.

Now onto tint, suspension/wheels...ceramic coating. Oh, and might as well get a 14-50 installed at my house, neighbor is an electrician, that will be cheap and done right...haha.

Good luck.
Thanks for all the details!!! Enjoy the car 😊
 

andrewyang

New Member
Jun 30, 2021
2
0
Los Angeles
My delivery experience was mildly frustrating. When I purchased it, I was first told to wait 3 months. Then when I logged into my tesla dashboard, it said mid july (1 month). Then it said end of June (2 weeks). Then it said Sept. Then I got a text saying it'd be ready be the end of the month.

Eventually they got it to me by the end of June which was cool. The other thing that threw me off is that when they called me to confirm delivery, the dealers themselves weren't sure when the car would actually get delivered. Also they left an envelope with a bunch of paper work but didn't tell me what to do with it.
 

SFMac

New Member
Jul 2, 2021
1
3
San Francisco
My Model 3 came without floor mats, garage door opener or a spare tire or flat repair kit. My wife is convinced we overpaid for a cheap econobox. We got a cheap econobox with expensive technology that basically does the same thing her former Audi would do except the Audi had a spare tire, garage door opener and floor mats and was much more plush, all for the same price.

Does anyone else feel disappointed?
 

Mac00kemdanno

Member
Jan 5, 2019
91
157
Garner, NC
My Model 3 came without floor mats, garage door opener or a spare tire or flat repair kit. My wife is convinced we overpaid for a cheap econobox. We got a cheap econobox with expensive technology that basically does the same thing her former Audi would do except the Audi had a spare tire, garage door opener and floor mats and was much more plush, all for the same price.

Does anyone else feel disappointed?
I’m going to be in a similar boat. I’m replacing a 2017 Audi A4 Quattro Prestige with a SR+. I currently have heated front/rear seats, cooled front seats, thigh extenders for the front seats, rear sunshades, adaptive Sport suspension, heated steering wheel, CarPlay/Android Auto, and a vastly higher level of interior/exterior quality and fit/finish. In 73,000 miles, only issue I had was a faulty water pump that was replaced under warranty.

I’m just hoping that the EV experience is going to overwhelm with regards to the obvious downgrade on creature comforts.
 
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Hanchurch

Member
May 12, 2021
49
52
Uk
Very quiet in here since we’ve all picked up our M3Ps, I’ve done 659 miles in 7 days and I’m still loving it!
 

nyudoc04

Member
Jun 1, 2021
49
58
MD
I’m going to be in a similar boat. I’m replacing a 2017 Audi A4 Quattro Prestige with a SR+. I currently have heated front/rear seats, cooled front seats, thigh extenders for the front seats, rear sunshades, adaptive Sport suspension, heated steering wheel, CarPlay/Android Auto, and a vastly higher level of interior/exterior quality and fit/finish. In 73,000 miles, only issue I had was a faulty water pump that was replaced under warranty.

I’m just hoping that the EV experience is going to overwhelm with regards to the obvious downgrade on creature comforts.
I am literally in the same situation. Will be replacing a 2017 S5 hatchback. Already rejected a M3P once in late June - did not want to leave it in body shop for 1-2 weeks as I'm over an hour away from nearest SC. Hoping 2nd one in 7-11 weeks will be better and no ongoing issues. I already paid in full in mid June so hopefully it's a quick refund if I decide to cancel before then.
 
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MaskedRacerX

Member
Dec 13, 2020
281
333
Vilano Beach, FL
I’m just hoping that the EV experience is going to overwhelm with regards to the obvious downgrade on creature comforts.

If you're like me, a long time car enthusiast, whose had a wide range of vehicles, various brands - imports and domestics - coupes, convertibles, sedans, SUVs, all sorts of performance rides, some stock, some modified to different extremes, I've done tracking/HDPEs, top speed runs (sanctioned events), well ...

Yes.

It's a stunningly different experience in all the best possible ways. The car is plenty terrific looking, comfy, tech loaded (and then some), and while it might be a little deficient with a few things like cooled seats, everything else so differently better, it's kind of hard to describe. It's not just the obvious metrics like performance - it's the whole concept, including things like no more gas stations and always being "fueled", how seamlessly it just works, no starts / no stops, no need for brakes - it just reboots your whole head. :D
 

MaskedRacerX

Member
Dec 13, 2020
281
333
Vilano Beach, FL
@SFMac

To be honest, I wasn't sure about the rear area (I knew the driver floor had one, 90% sure the passenger did), so I just checked, and yep, I got a full set of carpeted mats (both front, both rear).

Did they just forget yours, or is it only for certain models[?]

The HomeLink is kind of funny, considering all the other tech in the car, but just took an existing opener, stuck it to the inside of the driver's door pocket, and it's basically the same thing for me.

I feel like I won the Tesla lottery, mats, pretty much no build issues, ordered and had the car in 9 days, heck, I never even talked to a live person, I did everything through the website (based on automated message/email notifications).
 

DocHolliday

Member
Jul 14, 2021
64
61
SoCal
Picked my White LR3 up yesterday. Surprisingly, only a couple of very minor things. Going to be a jackass and do a service request for them, might as well all of the QC rest of the customer. Make them earn some money.

Ordered May 25th. Estimates tightened up to June 11-30. Then got a VIN fairly quickly and the date went 28-30th...then the appt setup for that range. So, 28th at 3pm it was!!! And it happened!

With that said, only a handful of annoyances. All issues mostly related to the people working there and the "Tesla way". They really need to work on their customer service, QC and delivery practices. I got 3 phone calls (actually 5 total), 2 from 1 person 1 from another, the day before, asking questions from delivery people. Same guy calls twice, 2hrs apart with the exact same questions we already went over?!?! After each first call, literally 1 minute later he would call back with a few more questions (oh BTW forgot to ask....) WTF? Tampa Tesla is moving cars for sure volume wise. My wife/kids while I was on speaker phone every time they called were eye rolling/shrugging like what is going on?!?! I just said, "you see what I mean about Tesla???"

There were like 15 cars on the lot being picked up when I came in, a bunch all over the place being prepped in the coming day. Trucks pulling out just dropping off cars on the transporter. There were about 10 people inside an office in the main building, no idea what they are all doing, but getting somebody in the delivery section/office, was a joke. Nobody was at the front delivery desk. And the temperature was like 82F in the building??? Really, this is FL, 95F heat and 80% humidity, sun is blazing, and you walk into a hot building Tesla?!?! This is insanity and unheard of in Florida in Summer. It isn't 1930 guys. Had to walk up outside the window of the other building where the 10 people were sitting at desks and they all look over at me and I give them all a hands out and shoulder shrug like ANYBODY?!?! You want my cashier's check? Can I look the car over like a normal reasonable human being?!?! Finally somebody begrudgingly gets up and comes out and is like hey what do you need?!?! WTF!!! Call me a jerk, but this stuff annoys the crap out of me. In my line of work, this is never acceptable, it is all about serving the customer and our user base.

First guy opens the door for me and doesn't leave the key cards. Didn't want me testing driving it, which they wouldn't let me do. No test drive for you!!!

The downside is they really expect you to do everything online and they don't want to be bothered with anything. That would be all great if the QC didn't suck so bad, but getting a person to simply take my cashier's check, and open the car up so I could inspect it seemed way more difficult than it should be considering these things are not cheap Toyota Corollas. Which they have better QC and build quality sadly.

They all seemed annoyed by anybody wanting help and there were about 6 other people pickup up cars, doing inspections in the blazing FL sun/heat/humidity etc..in the parking pickup/delivery section. Then nearly all of us about the same time were standing in the hot delivery office looking at each other, talking about QC of vehicles and where is everybody?!?! Hello!!! Tesla...is this microphone on!!! People were annoyed obviously after having to QC a car for nearly 1hr in the heat, then stand around in a hot office trying to get a human being to gives us our key cards or answer/deal with some minor issues.

Bright side, only a few minor issues on my car!!! Yay!! End of month push didn't affect the QC. But the few issues I had, they did the open a service request in the next 48hrs or so to deal with it routine....otherwise...BYEeeee!!!! Huh? OK...whatever. Kind of unreal considering I had just bought my wife a new BMW X3 that cost the same, literally 2 blocks away from the BMW dealer from Tesla, the experience was night/day, and they jumped, did everything to help you out, and car was perfect, didn't even think there would be an issue with this BMW from Spartansburg, SC by US workers...this excuse that Tesla is so new (13yrs now), is over. They need a customer service/delivery and QC overhaul and tweak to align more with expectations of customers to gain more acceptance. My wife wouldn't deal with this idiotic setup for 1 second had she been the buyer, would have walked away someplace else. Tesla is never going to win over the majority of people with how they go about things...Elon doesn't give a rat's ass of course.

Anyway, by the luck of the Tesla car QC Gods...mine was near perfection, it is driving great, and I'm loving it!!! So, worth the hassle, but the hassle shouldn't exist to begin with. That is the point of my rant.

Now onto tint, suspension/wheels...ceramic coating. Oh, and might as well get a 14-50 installed at my house, neighbor is an electrician, that will be cheap and done right...haha.

Good luck.
Thanks for the detailed writeup. Just curious what the actual minor issues were?
 
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sunfarm

2021M3LR, Blue, 19", FSD
Jun 21, 2021
152
106
Canada
Got my Model3 LR. Order June17- Delivery date July14. At Delivery date we have 2 hours for checking vehicle. Quality and condition of the car was PERFECT. No any gaps, misalignments, scratches, etc. We tried hard to get something- checking outside, inside, wheels all what we can and was VERY PICKY. Nothing- absolutely PERFECT condition and quality. Thanks Tesla.👍
Tesla 1.jpg
 

holeydonut

Supporting Member
Supporting Member
Jun 27, 2020
2,240
1,625
East Bay NorCal
Got my Model3 LR. Order June17- Delivery date July14. At Delivery date we have 2 hours for checking vehicle. Quality and condition of the car was PERFECT. No any gaps, misalignments, scratches, etc. We tried hard to get something- checking outside, inside, wheels all what we can and was VERY PICKY. Nothing- absolutely PERFECT condition and quality. Thanks Tesla.👍View attachment 686112



Yeahhhh that's great to hear Tesla is turning out some high-quality builds now haha. Enjoy the ride!
 
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averagegatsby

Member
Jul 15, 2021
36
59
Toronto
Got my Model3 LR. Order June17- Delivery date July14. At Delivery date we have 2 hours for checking vehicle. Quality and condition of the car was PERFECT. No any gaps, misalignments, scratches, etc. We tried hard to get something- checking outside, inside, wheels all what we can and was VERY PICKY. Nothing- absolutely PERFECT condition and quality. Thanks Tesla.👍View attachment 686112
CONGRATS! So excited for you, I don't see too many blue M3s but its gorgeous
 
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queenamydala

Member
Jun 8, 2021
78
106
Napa, CA
...I had just bought my wife a new BMW X3 that cost the same, literally 2 blocks away from the BMW dealer from Tesla, the experience was night/day, and they jumped, did everything to help you out, and car was perfect, didn't even think there would be an issue with this BMW from Spartansburg, SC by US workers...
I'm sorry I'm confused. Are you implying that your Tesla wasn't made by US workers? Or maybe California doesn't count? Sorry if I misunderstood you.
 
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