Bare with me on this one; I am at a loss, and would like some suggestions on where to go from here.
On my way to the Sales & Service Center for my Model 3 delivery (mid Feb), I was called by my delivery rep to say that they couldn’t deliver the vehicle; the issue was apparently with a brake pedal irregularity, and some cabin aesthetic issues on the interior. Disappointment ensured, but I was in town for the next two weeks; my expectation was that they would find a way to deliver a vehicle in the window I had available. Picture attached was taken on my supposed delivery day, my S and the blue 3 was ‘mine’; I was allowed to sit in the 3.
<side note> I am an Experimental Test Pilot for the Air Force, so I travel a lot - the window I had was forced by work schedule, the car had apparently arrived two weeks prior to my delivery appointment </side note>
They were not able to get me a car in the 2 weeks window I had following the first failure, despite delivering to other customers WELL behind me in the reservation cue. At the end of the two week window, I had to leave again for a month; on my return, I got in touch with my sales rep, asking how we can proceed.
While I was away for the month, I expressed my disappointment at losing almost 2 months of ownership, and asked if they could do something to make up for the disappointment. My assigned representatives, who would average 3-7 days between responses to my questions, insisted that they were prioritizing my delivery. Despite agreeing that some form of compensation was due, they asked me for some suggestions on what could make up for their failure to deliver in the two weeks I was available; I provided some reasonable suggestions, but they seem to have lost focus on what I have been telling them - they offered to tint my windows despite me never expressing a desire for tinting.
Now, two weeks after my return from testing, I have been messaging, calling, and leaving messages for both my local deliver agent and the Inside Sales Advisor in Navada; no one is getting back to me.
As a loyal Tesla owner / fan, who has consistently promoted the company, it pains me to be having to share this bad experience; hopefully this community will help me take some next steps so I can take delivery of my vehicle...
Please forward suggestions!
Regards,
- MJ
On my way to the Sales & Service Center for my Model 3 delivery (mid Feb), I was called by my delivery rep to say that they couldn’t deliver the vehicle; the issue was apparently with a brake pedal irregularity, and some cabin aesthetic issues on the interior. Disappointment ensured, but I was in town for the next two weeks; my expectation was that they would find a way to deliver a vehicle in the window I had available. Picture attached was taken on my supposed delivery day, my S and the blue 3 was ‘mine’; I was allowed to sit in the 3.
<side note> I am an Experimental Test Pilot for the Air Force, so I travel a lot - the window I had was forced by work schedule, the car had apparently arrived two weeks prior to my delivery appointment </side note>
They were not able to get me a car in the 2 weeks window I had following the first failure, despite delivering to other customers WELL behind me in the reservation cue. At the end of the two week window, I had to leave again for a month; on my return, I got in touch with my sales rep, asking how we can proceed.
While I was away for the month, I expressed my disappointment at losing almost 2 months of ownership, and asked if they could do something to make up for the disappointment. My assigned representatives, who would average 3-7 days between responses to my questions, insisted that they were prioritizing my delivery. Despite agreeing that some form of compensation was due, they asked me for some suggestions on what could make up for their failure to deliver in the two weeks I was available; I provided some reasonable suggestions, but they seem to have lost focus on what I have been telling them - they offered to tint my windows despite me never expressing a desire for tinting.
Now, two weeks after my return from testing, I have been messaging, calling, and leaving messages for both my local deliver agent and the Inside Sales Advisor in Navada; no one is getting back to me.
As a loyal Tesla owner / fan, who has consistently promoted the company, it pains me to be having to share this bad experience; hopefully this community will help me take some next steps so I can take delivery of my vehicle...
Please forward suggestions!
Regards,
- MJ