I didn’t check the sticker too closely. I just sort of used the red brakes as an indicator. Were you able to get set up with your car?
Model 3 Delivery Experience in Fremont
- Thread starter Manksgloob
- Start date
voip-ninja
Give me some sugar baby
That’s a little unreasonable. All manufacturers repair or rework cars and they are sold as new.
It’s probably a combination of reworked inventory, surplus production on some configurations and distribution bottlenecks.
I bet they do this every weekend until quarter end.
Clearly every million in profit is critical right now or they wouldn’t be doing this.
After the morning rush I decided to head down in the afternoon.
My experience was mostly good with a few suggestion for improvement.
Tesla had a good variety of configs lined up all sorted by color. Upon arrival we were greeted by Valet's who parked our car and guided us to the entrance with the red canopy to get started.
Along the way to the door we walked through the lot to check out the inventory. It was immediately clear which cars were available. Cars with paper on the dash that said sold, some with the monroney sticker on the dash with tag hanging in the dash and no sold sign.
After reaching the entrance there were several queues just inside. It was not obvious what each was for and most assumed it was just registration. There may have been some signage, but instrucions were not well posted. The rundown I got from someone else was that you walk the lot, find a car not already sold that you like, pull the tag inside and bring it to the line where they will get you started with checkout.
With that knowledge we walked around and found the exact config I was looking for, but alas it was sold. I was at first a little disappointed but I never went into this expecting a car today.
On a positive note I actually think this was an awesome way to compare all the options and colors right next to each other. I realized at that point I don't want the color I chose. Something about the red with White interior just called out to me which was never even on the table before.
This is where things get interesting. If you don't find your exact config this is the time to go back to the queues and the two left most lines at the entrance were helping people who could not find a match.
Once I got to the front of the line and helping a few others in the line understand the process I spoke to the specialist. They offered to check all of the inventory of vehicles since they had some hiding in the back and around the side of the building. At that point the news made it through the line that all AWD models were sold out. They then searched all inventory locations in the Bay Area for a match and asked if I was flexible on any options. After informing them I wanted to keep my current config but change from MSM to Red they said there was no inventory for AWD available, but could get me a delivery date the week of Sept 24th. Not yet having a date assigned I was very happy with this. The interesting thing is the pickup is at the location of today's event and not at the usual delivery center down the road. So not only will they likely have more of these free for all events, but they are also taking some of the pressure off the main delivery center.
In summary, it was pretty clear this event was thrown together quickly, but I think with some refinement this could actually help them move cars a lot faster than trying to pair people up one at a time. Overall it was a good experience and I now hope my delivery date sticks.
On a side note my ISA that I spoke to by phone back in June when I switched to AWD ended up being the specialist that helped me in line today. Crazy that she actually recognized my name and remembered me.
My experience was mostly good with a few suggestion for improvement.
Tesla had a good variety of configs lined up all sorted by color. Upon arrival we were greeted by Valet's who parked our car and guided us to the entrance with the red canopy to get started.
Along the way to the door we walked through the lot to check out the inventory. It was immediately clear which cars were available. Cars with paper on the dash that said sold, some with the monroney sticker on the dash with tag hanging in the dash and no sold sign.
After reaching the entrance there were several queues just inside. It was not obvious what each was for and most assumed it was just registration. There may have been some signage, but instrucions were not well posted. The rundown I got from someone else was that you walk the lot, find a car not already sold that you like, pull the tag inside and bring it to the line where they will get you started with checkout.
With that knowledge we walked around and found the exact config I was looking for, but alas it was sold. I was at first a little disappointed but I never went into this expecting a car today.
On a positive note I actually think this was an awesome way to compare all the options and colors right next to each other. I realized at that point I don't want the color I chose. Something about the red with White interior just called out to me which was never even on the table before.
This is where things get interesting. If you don't find your exact config this is the time to go back to the queues and the two left most lines at the entrance were helping people who could not find a match.
Once I got to the front of the line and helping a few others in the line understand the process I spoke to the specialist. They offered to check all of the inventory of vehicles since they had some hiding in the back and around the side of the building. At that point the news made it through the line that all AWD models were sold out. They then searched all inventory locations in the Bay Area for a match and asked if I was flexible on any options. After informing them I wanted to keep my current config but change from MSM to Red they said there was no inventory for AWD available, but could get me a delivery date the week of Sept 24th. Not yet having a date assigned I was very happy with this. The interesting thing is the pickup is at the location of today's event and not at the usual delivery center down the road. So not only will they likely have more of these free for all events, but they are also taking some of the pressure off the main delivery center.
In summary, it was pretty clear this event was thrown together quickly, but I think with some refinement this could actually help them move cars a lot faster than trying to pair people up one at a time. Overall it was a good experience and I now hope my delivery date sticks.
On a side note my ISA that I spoke to by phone back in June when I switched to AWD ended up being the specialist that helped me in line today. Crazy that she actually recognized my name and remembered me.
Terrific post -- definitely aligns with my assessment of the event. While it was raw and rushed, the employees were individually competent, positive, and helpful.
The critical missing element was communication about the process. It would have been hugely illuminating if they had avoided the misdirection / falsehood of asking folks to wait for delivery advisors after checkin, and just told folks to find a matching car in the lot.
If Tesla wants tomorrow to work better, they should do that, *and* keep the attendee list manageable (invites required).
The critical missing element was communication about the process. It would have been hugely illuminating if they had avoided the misdirection / falsehood of asking folks to wait for delivery advisors after checkin, and just told folks to find a matching car in the lot.
If Tesla wants tomorrow to work better, they should do that, *and* keep the attendee list manageable (invites required).
arnolddeleon
Supporting Member
paranoidroid
Member
I was also impressed with the Tesla folk I interacted with. When you go you have to realize they are really in the process of trying to figure out how to get these best delivered. If you're not willing and don't have the patience to be part of the experiment then maybe it's not the best idea to go. For me having being part of many startups in my career I am fascinated by watching the unfolding process of them scaling the company.
paranoidroid
Member
For people who went and got a future delivery date and vin assigned at the event, when is your del. date and is the location at the same site as the event (that I heard others say it was) or Fremont Delivery? I got a date but forgot to ask the location.
My delivery is for this coming week and is indeed at the same site as the event. My Tesla account page also has that information along with the VIN of the car that was matched to me.
Good question. My account shows the event site address on 9/24 which matches what they told me.
One person I spoke to decided to hang on to their existing delivery date because it was only a few weeks away anyway. I imagine they would still go to the delivery center.
What would be interesting to know is if they start using this as spill over for more than those of is who showed up this weekend. My guess is they will.
Good question. My account shows the event site address on 9/24 which matches what they told me.
One person I spoke to decided to hang on to their existing delivery date because it was only a few weeks away anyway. I imagine they would still go to the delivery center.
What would be interesting to know is if they start using this as spill over for more than those of is who showed up this weekend. My guess is they will.
And then this showed up just moments ago:
Unfortunately, due to overwhelming demand, we no longer have Model 3 All-Wheel Drive or Performance configurations available at this weekend's delivery experience at 47400 Kato Road in Fremont, CA. A limited number of Model 3 Rear-Wheel Drive configurations are still available.
We will reach out to Model 3 All-Wheel Drive and Performance customers who do not already have a delivery appointment to schedule one as soon as possible. We apologize for any inconvenience this has caused.
And this is great... but I'd just like them to contact me about my existing offer of an appointment.We will reach out to Model 3 All-Wheel Drive and Performance customers who do not already have a delivery appointment to schedule one as soon as possible. We apologize for any inconvenience this has caused.
engle
In 1976 Looking ahead to 2030!
paranoidroid
Member
So my account shows my new VIN but no delivery location or date. I set up an appointment for delivery next Thursday today at the experience location but then had to switch VIN due to the original VIN being for Canada and I wonder if that undid my appointment. Now I'm not sure who to call to set up the appointment again and I'd hate to drive to Fremont again.
Would you - and all others receiving VINs - please remember to update the spreadsheet, if you entered some data previously? Thank you very much in advance.
And again, if I could get the vin assigned there -nobody told me that and still they don't tell that. I have a delivery date but my app doesn't reflect that. Still shows sep nov. They didnt tell me they could do thst. I have other commitments sunday. But even if I had not , why do I need to read forums to find it out? At this point I am really like whatever, screw you, tesla. This whole delivery experience is about experiencing exactly imo what car delivery should not be. Grabbing tags before other people do? Looking for exact configration one has already defined months ago, on a lot, as if it was some sort of treasure hunt with hidden clues, with very little chance of finding one? Previous contract swap for a higher priced one for the same feature set? Why do I even need to go anywhere to get my vin assigned and be incredibly happy about it. No other car order I had worked thst way. if i wanted just to see the car, I would have gone to my Dublin center. Until tesla you have something tangible to show, stop pestering me with nonsense and instilling a sense of lost opportunities. Tesla, please keep commitments you already have, first.
Power wall was exactly like that too. False information, no infomation, people contradicting each other, lack of communication, total lack of any process structure, hours on hold if you have a problem, and above all a lot of nerve pulling wait for something nobody knows what. That's the signature experience of this company so far. And I was the lucky one. A friend of mine reserved his pw2 at the same time i did and is 2017 sgip step2 reservationist and still doesnt even have a clue when or if his install may even happen, with his sgip rebate fund allocation expiring very soon. At this point he has no kinder words for all this than nigerian scam.
At this point I just don't want to hear from them about anything at all unless it is delivery signing. White seats, plush seats, bears on bycicle. Not interested. Click baiters.
Power wall was exactly like that too. False information, no infomation, people contradicting each other, lack of communication, total lack of any process structure, hours on hold if you have a problem, and above all a lot of nerve pulling wait for something nobody knows what. That's the signature experience of this company so far. And I was the lucky one. A friend of mine reserved his pw2 at the same time i did and is 2017 sgip step2 reservationist and still doesnt even have a clue when or if his install may even happen, with his sgip rebate fund allocation expiring very soon. At this point he has no kinder words for all this than nigerian scam.
At this point I just don't want to hear from them about anything at all unless it is delivery signing. White seats, plush seats, bears on bycicle. Not interested. Click baiters.
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And I received that apology email too, but not the original email invite! Sounds like their email lists need some work. I'm guessing I didn't get an invite because my config likely wasn't available.
It’s fair to say that the delivery experience yesterday was pretty rushed. For example — I just discovered this morning that they didn’t include any of the charging adapters for my Model 3. Hoping that my local showroom in SF can hook me up.
mblakele
beep! beep!
No car for me: I would have had to change wheels or interior and I wasn't ready to do that. Anyhow I'll be back on Thursday for my previously scheduled delivery. Here's hoping that goes smoothly.
mblakele
beep! beep!
Ouch. I hope so too.
Hey, silly question, but you checked the hidden part of the trunk right? That's where I found the adapters in the showroom cars: lift up the removable panel at the bottom of the trunk to reveal more storage, and there they are. It's what Tesla calls the "cargo area" on p12 of the manual.
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