I ended up staying on hold, waiting for that person to answer me again.
They completely ignored my phone call and my call got sent up to Tesla Headquarters or something. (Idk, they were a higher up though) after 20 mins of my phone call continuously ringing to Miami Gardens location, the woman on the phone was extremely, extremely helpful. Turns out, my credit score was the reason they couldn’t honor a lower price. Not sure what I’ll be doing now, but I’ll figure it out. But she says all of the texts for some reason have been bouncing back and turns out Tesla had my number wrong?? Weird!! But she even saw herself that no one has reached out to me via the lease offer, and she didn't understand why. She contacted my sales advisor personally, so hopefully he will reach out soon explaining the offer more in depth.