I know my posts are being pretty much ignored because everyone is excited about their moving EDDs and Vins - but I do think people need to know about the lack of customer service from Tesla. Just another example - I ordered a 14-50 adapter on 8/2. I was notified that it 'shipped' and was charged that day. FedEx shows that a label was produced but it has had no movement since then. I have sent 2 emails asking for an update and have not even received an automated response. I thought - ok a fluke - I will get a refund when it eventually gets caught up - but I need the adapter when I eventually (I hope? 3 time delayed delivery finally arrives???) get my car? So I ordered again - and you guessed it. Ordered, says shipped, charged and no movement. First of all, how are they getting away with charging when nothing has actually shipped - only a label has been produced. If it is out of stock SAY IT IS OUT OF STOCK. I think this car will be great if / when I finally get it - but their service is horrible so far. And also for comparison - I ordered the carbon fiber wheel covers, the compartment trays, the floor mats and the cable minder from them. They charged me when they shipped, but they actually shipped and I received them. I can find no phone number for support of shop orders and again, emails ignored.