Hi All,
I picked up my P3D+ today from the Fremont delivery center and want to summarize my experience. First, the high level info:
Design and order details:
Tesla Model 3 Performance+; No autopilot/self driving packages
Midnight Silver
Premium White Interior
Order Date: 9/17/18
VIN Received: 11/19/18
Delivery Date: 11/24/18
VIN: 79xxx
Previous Owner: No
Reservation Holder: No
My location: San Jose, California
This can be a long story, but I'll try to stick to relevant pieces of information.
I ordered my car at the Fremont Hub on 9/17 to take advantage of the free Supercharging via referral before the cutoff date, which was 9/18ish. The price of the car at that time was ~$72,000, and this was with the performance package without any of the autopilot/navigation software.
I first received a text from Tesla indicating that they had a car ready for delivery on the week of 9/24. I immediately said no because I felt they were rushing deliveries before the end of Q3 and was afraid of receiving a dinged-up car. The next time they contacted me was mid-October, but I skipped out on it (explained towards the end below).
Shortly after that, Elon Musk slashed the price of the P3D+, and I called Tesla to see if they could cut my price tag since I had yet to receive the car. Not only did the representative say that I'd receive the $5,000, but I'd also keep the free Supercharging since I attained it by referral (if you're unfamiliar with the whole $5,000/free Supercharging controversy for P3D-/P3D+ owners, you can ask me). I had no official documentation noting that; it was just by word.
On 11/16, I received a call from my delivery advisor stating that I could pick up my car on 11/17. I was skeptical, but made the appointment anyway. I was not given a VIN. I show up on 11/17 at the Fremont delivery center, checked in, was told that my appointment wasn't in the system, sat around for an hour while Tesla tried to figure out what happened, and they rescheduled for a 11/24 pickup. The guy who helped me was awesome and understanding of my situation.
Today: I showed up at my appointment time, checked in, was seen within 5 minutes. The representative who helped me (let's just call her Mary) was very friendly despite my asking tons of questions regarding the price. The initial cost on my contract was ~$76,000 and did not reflect the $5,000 cut. Mary went back and forth many times between her supervisor and myself to answer my questions, but here's the main point: Mary could not grant me the $5,000 without evidence that the phone representative had said that I'd qualify for the price cut. Since I had the conversation by phone, I didn't have evidence in writing and I had not requested it after the phone call. My last resort was pulling up the Elon Musk tweet, she brought that to her supervisor, they tried contacting some other division of Tesla by phone, couldn't reach them since it's Saturday, ended up cutting the price anyway (and I believe I still have my free Supercharging, although I've yet to verify that). Out the door including DMV paperwork, the final price was ~$72,000.
And regarding the free supercharging: the contract Mary pulled up for me was dated 9/19, which WOULDN'T have qualified me for free Supercharging. Luckily, I DID receive an email on 9/17 when I put down the $2,500 down payment in person with the contract with that date on it. In addition, my mom, who owns a Model S, was with me and since I used her referral code, she has in her loot box on her Tesla app a date stamp that shows I had placed the order on 9/17. I feel like the 9/19 date change was a shady move on Tesla's part, but of course it's just my suspicion and there's absolutely no evidence towards this. It could have been an honest mistake.
Car condition: I actually wasn't too excited today because I'd read of others' horrible experiences with paint chips, panel gaps, etc. To my delight, however, there were no glaring deformities on my car (other than a pencil-point paint imperfection next to the trunk license plate area, and 2 tiny paint bubbles on that footstep area of the door that you can't see when the door is closed). Mary took the car to the detail center to clean up some adhesive residue on the outside and some smears and dust on the leather in the inside. Altogether, I'd spent 2.5 hours from my arrival to take delivery of my car.
TLDR version:
-Make sure that if you are promised price/software changes before the delivery of your car, you get that in the form of an email or other form of written evidence.
-My delivery advisor was terrible and did not do her job well in my opinion because she did not properly pencil me in for my appointment on 11/17 despite having talked to her twice on 11/16, and didn't respond to any of my emails regarding the delivery in mid-October (I actually called in to find out that I could just not show up to skip delivery and wait for another).
-The guy who addressed my situation on 11/17 was awesome; the woman who helped me at delivery today was patient, friendly, didn't show a bit of frustration despite my many questions, and awesome.
Most importantly, the Model 3 Performance (currently unnamed) is going to be my baby for the next 10 years .
If you guys have any questions, feel free to ask me!
