All,
I finally got my car back & it has been in the shop over a week. First of all the service manager Mark (Torrance, CA) had been awesome and very supportive. He had provided excellent customer service (as other members had mentioned) that had made this experience a little less painful!!! He kept me informed daily. Long story short, the repair took a long time because they had to fly two model 3 engineers from Northern Cal to troubleshoot and fix the problems. They ended up replacing sensors and harness and I'm definitely overwhelmed with all these technical analysis. I'm sure some of you can digest all these (see below) much better than I can. At the end of the day I was told all these repairs should definitely mitigate the problems. I sure hope so..... Hope this helps and take care all.
I finally got my car back & it has been in the shop over a week. First of all the service manager Mark (Torrance, CA) had been awesome and very supportive. He had provided excellent customer service (as other members had mentioned) that had made this experience a little less painful!!! He kept me informed daily. Long story short, the repair took a long time because they had to fly two model 3 engineers from Northern Cal to troubleshoot and fix the problems. They ended up replacing sensors and harness and I'm definitely overwhelmed with all these technical analysis. I'm sure some of you can digest all these (see below) much better than I can. At the end of the day I was told all these repairs should definitely mitigate the problems. I sure hope so..... Hope this helps and take care all.