Model 3 Sound Issues

[holtz13]

I just picked up our Model 3 today and have had to reboot the system twice already, due to no sound. Driving down the road and listening to the radio and all of the sudden no sound from anywhere. No GPS voice directions, no FM, streaming or Tunein sound, no voice controls in car. Holding down both steering wheel buttons resets the system and solves the problem. This may only happen every 6 months in our Model S. Twice in the first day of ownership was unexpected.

I haven’t read about anyone else having the same issue, so i’m asking for help. In case it might be a Bluetooth problem my wife has an IPhone 6s and I have an IPhone 7Plus. The first time it happened, my phone wasn’t set up with the car yet. The second time it happened, I was the only one in the car.

Any suggestions or comments would be appreciated.

 

[CuriousG]

I just picked up our Model 3 today and have had to reboot the system twice already, due to no sound. Driving down the road and listening to the radio and all of the sudden no sound from anywhere. No GPS voice directions, no FM, streaming or Tunein sound, no voice controls in car. Holding down both steering wheel buttons resets the system and solves the problem. This may only happen every 6 months in our Model S. Twice in the first day of ownership was unexpected.

I haven’t read about anyone else having the same issue, so i’m asking for help. In case it might be a Bluetooth problem my wife has an IPhone 6s and I have an IPhone 7Plus. The first time it happened, my phone wasn’t set up with the car yet. The second time it happened, I was the only one in the car.

Any suggestions or comments would be appreciated.

I've had this happen once only and have over 1700 miles. Most of the time I'm listening to USB music though. I think the one time this happened, streaming music was playing.

 

[favo]

Other people have reported this, and it seems a software update may have cured or lessened it. What software version are you on? (I'm not an owner yet, so I can't tell you what version to look for.)

 

[holtz13]

I’m on 2017.48.15

Thanks!

 

[MP3Mike]

I’m on 2017.48.15

Hopefully you will get 2017.50.11 soon and it will fix it for you. (It has been out for a while.)

You could call Tesla and ask them to push the update to your car to see if it fixes your problem.

 

[roblab]

Sound?? Oh, you mean the players and speakers.

I have an issue with the loud tire noise. I used to think my S was loud. Nope. The 3 is much worse.

 

[TEG]

Which tires? 18" or 19" ?

 

[illenium3]

I have crackling sounds. Does the firmware update help with that?

 

[run-the-joules]

I have crackling sounds. Does the firmware update help with that?

With which sources? I got 'em on bluetooth today (none yesterday) once I started messing with the EQ. An MCU reset cleared the problem.

 

[schwedisch]

I have crackling sounds. Does the firmware update help with that?

I'm on 50.12 (which I think is the latest) and I still get crackling on all input source occasionally. They go away if I pause/play or skip. I got it on both bluetooth and slacker driving in to work this morning.

 

[tigntink]

Sound?? Oh, you mean the players and speakers.

I have an issue with the loud tire noise. I used to think my S was loud. Nope. The 3 is much worse.

Really? I think the S and 3 are almost identical, noise wise. But the S has was more dumb rattles and things shaking loose.

 

[TEG]

While playing USB music in the Model 3 there was one song I was playing that sounded like an old vinyl record with some pops and sputters in the background.
I figured it was in the recording, but when I listened on my PC on headphones I didn't hear the same pops in it. I tried again in the car later and it sounded better the second time.
So, maybe I hit the same problem. It seemed to happen on only one song... I guess I hit "skip forward" to next song when I heard it didn't sound great, so maybe I just (temporarily) fixed the problem by doing that.

 

[lunitiks]

Tried turning up the volume?

*runs and ducks*

 

[SigNC]

I'm on 50.12 (which I think is the latest) and I still get crackling on all input source occasionally. They go away if I pause/play or skip. I got it on both bluetooth and slacker driving in to work this morning.

Same for me. A single song will crackle and all you have to do is skip and it will be perfect again.

 

[SigNC]

While playing USB music in the Model 3 there was one song I was playing that sounded like an old vinyl record with some pops and sputters in the background.
I figured it was in the recording, but when I listened on my PC on headphones I didn't hear the same pops in it. I tried again in the car later and it sounded better the second time.
So, maybe I hit the same problem. It seemed to happen on only one song... I guess I hit "skip forward" to next song when I heard it didn't sound great, so maybe I just (temporarily) fixed the problem by doing that.

Exactly same thing happened to me.

 

[JenniferQ]

I am on the latest firmware and have had to reboot daily if not more. Definitely worse than my S which only requires rebooting every 6 months or so.

 

[silentsnow31802]

Try muting the sound on your GPS. I believe the complete loss of sound issue it is related to voice guidance. I had lost sound completely once, not even blinkers made noise. Called service and this is what they told me. I rebooted the screen and muted the GPS and have not had the problem since.

 

[TEG]

I had some issue with not hearing the GPS voice over music, and the volume control button was controlling the GPS voice level, not the music volume like I expected.
Seems like they may have some work to do to sort of volume control between GPS voice and other sounds.

 

[MP3Mike]

Seems like they may have some work to do to sort of volume control between GPS voice and other sounds.

The S&X work the same way. (As does the recent GM rental I had.) I would try to adjust the GPS volume, but it was done reading before I could get it to the level I wanted and it started adjusting the music again. It just sucks. (And Tesla has that nice big screen that they could put a volume control panel on so you could adjust the music, phone, and navigation levels all in one nice simple to use spot.)

 

[TEG]

Yeah, relative volume sliders for each would be really nice.