Model X December Deliveries

[kewina178]

Congratulations Jay! In terms of emails, MyTesla showed our X75D go into production on Saturday morning and yet we still haven't heard from our DS, so you are not alone...

Seems like they are shipping cars out to other parts of the country first before you californians get yours. Sorry to hear that. My P90D standard white is being delivered tonight, 5 days ahead of schedule. Tesla estimated delivery date was dec 11-25.

I got my Production Complete email on 12/5/16 (production since 11/18) and delivery just got scheduled for this Fri, 12/9/16 (in Los Angeles, Centinela site). I was shocked and floored myself it was this quick a turnaround.

 

[disagree]

The entire process is absurdly opaque to the consumer. And what little information they provide is often tremendously disjointed -- email, mytesla status, and info from DS can vary dramatically on a given day.

It's just so weird given that Tesla is an ostensibly technologically forward company selling luxury items. (Although the bizarre inability to coordinate emails and web status fits in with the quirky neo-ludditism of their map/nav system, the inability to integrate either google auto or CarPlay into their supposedly state-of-the-art giant tabletscreenthing, and, like, no weather mats for the front seats.)

But still! I AM SO EXCITED TO GET MY X SOON!

 

[Heterodyne]

The entire process is absurdly opaque to the consumer. And what little information they provide is often tremendously disjointed -- email, mytesla status, and info from DS can vary dramatically on a given day.

To be fair, at least from what I remember of when my parents ordered cars when I was a teen, Tesla actually delivers a LOT of information compared with more conventional car companies. It's just not enough, and certainly not as much as should be technically possible.

 

[Sceeter]

It's a very simple explanation as to why certain members are "jumping" the line. In order to hit quarterly numbers, the closer you are to the factory, the later in the quarter you will receive your car. This is an inescapable fact, not a theory. Blame Wall Street for being so wrapped up in short-term numbers; there's a reason Elon hates being a public company.

To the 9/28 ordering crowd - if you live in CA, unfortunately, that's the worst time to buy a Tesla if you want quick turnaround. There is no way for them to produce and deliver your car in Q3, so you get pushed to Q4. Once a new quarter starts, production gets batched and you get pushed to the end of Q4. Quarterly production looks like this:

- first 3-4 weeks of production: Asia
- next 3-4 weeks of production: Europe
- last 6 weeks of production: US

There are of course some exceptions here and there, but this is the general rule. This ensures that cars produced in a quarter (to the extent possible) get delivered in that same quarter)

In that last 6 weeks of US production, they have to schedule everything so the maximum number of US orders receive a car in that quarter. That means they start with the furthest-away orders and work their way back closer to the factory as the quarter draws to a close. The far away orders get sent by rail, which can take 3-4 weeks. If they produce those mid-December, those guys don't get Q4 cars. If they produce CA cars mid-December, the CA guy gets the car in Q4.

To those with late December/early January dates - don't worry, it's coming in December. Tesla will move heaven and earth to get that car in your hands by the end of quarter, even if they have to expedite shipping by truck to get it there in time (which they always do at quarter end, probably at great expense to them). If they don't, it defeats the whole purpose of all the stuff I wrote above.

If you are coming from another automaker this is probably confusing, but it's simply the way Tesla must operate at this stage in its lifecycle. Tesla isn't giving others in the queue preferential treatment-there is no conspiracy and it doesn't mean your car had production issues or whatever-it's just the logistics they must employ to maximize profits. I'm not saying everyone has to like this approach, I just want everyone to understand why things are happening so they don't waste their time fighting against it.

I believe this is spot on. Yesterday I stopped into a local SC and asked a rep about how long new orders are taking if sent now. The first thing he said was if you order now they arrive in February, and right now they are building cars for other parts of the world.

 

[gearchruncher]

...right now they are building cars for other parts of the world.

The SC guy said that right now they are building cars for other parts of the world than San Francisco? This is known as the exact time that they are building for the west coast. Only two more weeks of production to deliver in the year given they need to be shipped.

 

[ming]

So, going by what @esk8mw said. It seems very impractical to employ delivery specialists to do nothing for the majority of the time since they will have no cars being delivered for upwards of 60 days out of 3 month period. It makes more sense to sporadically deliver cars to each region.

If you think about it, they know how many cars fit in a train/truck. I'm sure there are way more orders from CA than any other state based off of the tiny sample we have in the spreadsheet. 25/74 orders is a CA order. Wouldn't it make sense to make enough for CA order then make enough for an East Coast order and constantly shift which region? The way it seems right now is that they were essentially not creating cars for the fastest turnaround time for "delivering" cars, but creating cars by region.

For instance if each truck can take 10 cars, and each train can take 30 cars. Wouldn't it make sense to create 30 east coast cars, then create 10 CA cars? That way they're constantly shipping cars rather than continually making cars for the east coast even though they have to wait for the next train to ship? But then again this entirely depends on how many cars they can produce in a given day. Granted this is a heavily simplified version. They could very well be doing this but doing East Coast / North / South, and there simply isn't any time to produce any CA cars in between.

But then if this is true, what are the Delivery Specialists in CA doing??? Mine takes forever to even reply to my emails. Perhaps I'll call tomorrow.

 

[gearchruncher]

It would make more sense if I was in queue rather than production this whole time. A production time of over 30 days is what's concerning.

What would also make sense was if the guys in PA, LA, and TX weren't actually *getting* their cars already. The whole story of it taking weeks to get across the country isn't proving to be true, so why do they need to ship all those so early and then do all this weird stuff to west coasters?

Also, I talked to my DS today. Car went into production 5 days ago and they are saying it *might* be done at the end of next week. So they are already quoting me 15 days production. I was originally quoted 6 week *delivery*. Doesn't really make any sense when other cars are taking 1-2 days, some are taking 30+, and they are still telling someone that ordered on 11/20 that they'll get their car this year.

 

[Awdpwr]

Hopefully my Model X is done with production and delivered soon. This process is a mix of stress/excitement and I think it still beats getting screwed over by a dealership. But one thing I'm questioning is why would I take a full price 2016 car in January 2017? For resale etc is it smarter to wait for a 2017 if I come to that point?

 

[HookBill]

So, going by what @esk8mw said. It seems very impractical to employ delivery specialists to do nothing for the majority of the time since they will have no cars being delivered for upwards of 60 days out of 3 month period. It makes more sense to sporadically deliver cars to each region.

If you think about it, they know how many cars fit in a train/truck. I'm sure there are way more orders from CA than any other state based off of the tiny sample we have in the spreadsheet. 25/74 orders is a CA order. Wouldn't it make sense to make enough for CA order then make enough for an East Coast order and constantly shift which region? The way it seems right now is that they were essentially not creating cars for the fastest turnaround time for "delivering" cars, but creating cars by region.

For instance if each truck can take 10 cars, and each train can take 30 cars. Wouldn't it make sense to create 30 east coast cars, then create 10 CA cars? That way they're constantly shipping cars rather than continually making cars for the east coast even though they have to wait for the next train to ship? But then again this entirely depends on how many cars they can produce in a given day. Granted this is a heavily simplified version. They could very well be doing this but doing East Coast / North / South, and there simply isn't any time to produce any CA cars in between.

But then if this is true, what are the Delivery Specialists in CA doing??? Mine takes forever to even reply to my emails. Perhaps I'll call tomorrow.

@ming Keep an eye on your MyTesla. Mine just went into production during the last hour. Yours, hopefully should be changing soon. This is the second piece of good news today. The second one came this afternoon when my DS reported that during the soft pull on my Tesla Lending application they lowered the interest 0.15% to 1.99%. This is where I thought it should have been all along but now I'm happy.

 

[polymathic]

The explanations for Bay Area residents having to wait longer do not make this right. I've put a down payment, and have been locked into a configuration for a very long time, during which I cannot change on thing without a $600 fee. When Tesla breaks its promise on a delivery while simultaneously fulfilling orders that are a month and half newer than yours, it demonstrates unequal treatment of its costumers. At many levels, this isn't fair, from using the term queue (implying a line where people wait their turn) to its extended use of my downpayment (free money) while giving me in return fewer options to change my configuration. This is not the experience I was expecting.

The DS seems to me a useless prop, some sort of innocuous succor with no real bearing on anything. For all I know, my DS could be a bot.

To those who say it still will be a great car even if it come a month late... No, it won't be because I won't be buying it. I have $25,000 in tax savings to lose if this car isn't delivered in December, and already the current delay has ruined my family Christmas plans. And for what? To look good on paper for Q4? Tesla first genuflects and pays obeisance to Wall Street, then it seems to worry about its fairness to costumers as an after thought.

 

[polymathic]

Well, like @HookBill, my car just went into production. I did send a heated email to my DS this morning, discussing cancelling this order.

 

[ming]

Unfortunately not as lucky as you guys, still in queue.

 

[HookBill]

Unfortunately not as lucky as you guys, still in queue.

Hang in there, ming. I can smell it.

 

[esk8mw]

The explanations for Bay Area residents having to wait longer do not make this right. I've put a down payment, and have been locked into a configuration for a very long time, during which I cannot change on thing without a $600 fee. When Tesla breaks its promise on a delivery while simultaneously fulfilling orders that are a month and half newer than yours, it demonstrates unequal treatment of its costumers. At many levels, this isn't fair, from using the term queue (implying a line where people wait their turn) to its extended use of my downpayment (free money) while giving me in return fewer options to change my configuration. This is not the experience I was expecting.

The DS seems to me a useless prop, some sort of innocuous succor with no real bearing on anything. For all I know, my DS could be a bot.

To those who say it still will be a great car even if it come a month late... No, it won't be because I won't be buying it. I have $25,000 in tax savings to lose if this car isn't delivered in December, and already the current delay has ruined my family Christmas plans. And for what? To look good on paper for Q4? Tesla first genuflects and pays obeisance to Wall Street, then it seems to worry about its fairness to costumers as an after thought.

Look, I know waiting sucks (I ordered my first Tesla last October and received it in December, I get it) but I think you are still sort of missing the point. They aren't "fulfilling orders that are a month and a half newer" than yours, they are building them earlier than yours. For those outside CA, when we see "production complete" we know we have a 3-4 wait after that (unless EOQ is coming up)...or several months if you are outside the US. For you, when you see "production complete" you will likely have it in your hands in 3-5 days at most.

Also, the key thing here is that your delivery will not slip to January unless you delay delivery yourself. Your interests are aligned with Tesla and they will do literally whatever it takes to get it to you in December. For fun, once they tell you it's ready in a week or 2, ask to take delivery Jan 3 or something. They will not so subtly ask you to take it in December .

 

[networx88]

I keep seeing the 40 day time period for getting a new Tesla. So went back to see when i submitted the order...

11/20 - Built the car and confirmed
11/21 - VIN Assigned & Car in Production Queue
12/1 - Your Tesla is in Production

The DS has told me that delivery this month will happen. If i take delivery on 12/31 it will be the 42nd day.
I'm hoping for 12/23

What were your specs? I confirmed mine on 11/22 (9am PST) and got VIN same day (2 or 3pm PST). I am still in queue...

I am:
X75D
5-seat
towing
Black
Cloth/leather seats
Non-PUP
No cold weather
no premium sound

 

[Philip_Seattle]

New to the forums here. This place is great for information during the waiting game. My gf and I put a deposit last December, our order was confirmed by email on 11/10 with vin 29xxx. Still in the production queue and told it should be put into production beginning of December. Our DS is confident that our Model X 90D 6 seater will be delivered by the end of the year. With only a little over 3 weeks left in the year, I don't get how that's possible with it not being in production yet? A little frustrating if it doesn't make it here by years end while seeing other 29xxx getting delivered already.

 

[bushburner]

Just got my buddy off the truck

 

[mully]

Just got my buddy off the truck

Nice! Beautiful car! Congratulations!

 

[mully]

I just got word today that my car is out of production!

09/30: Ordered MX60D, 6-seat
10/07: Order confirmed
10/08: Assigned VIN 24XXX
10/27: Upgraded to EAP
11/30: In Production
12/6: Production Complete

My original estimated delivery date was 12/19 or 12/20. Now they are telling me late next week would be 12/15 or 12/16. I'm in Texas.

 

[gearchruncher]

They aren't "fulfilling orders that are a month and a half newer" than yours, they are building them earlier than yours.

Also, the key thing here is that your delivery will not slip to January unless you delay delivery yourself.

Untrue. Mrvtjh in IL is taking delivery on the 9th, ordered on 10/22. Phazor in FL is taking delivery on the 14th, ordered on Nov 13th.

I ordered on 10/7 and my car is supposed to still be in production on the 14th.

Also, for some of us told that we'd have our cars by November, we had scheduled trips for the end of the year. I'm out starting the 23rd of Dec. If they don't have it to me by then, well, no revenue for them this year. Seemed like no big issue when that was 11 weeks away from my order and I was quoted 6.

To me, all of this would have been solved by them saying "end of quarter" instead of "6 weeks". Just tell everyone that there is no ryhme or reason except the quarter, and if you live on the west coast, it will be EOQ. Set that expectation right up front. But of course, why do that because once someone goes 7 days, they're stuck, so you might as well lie to them as if their order date matters, so they will lock in as early as possible thinking that will get them a car earlier. This is a very unusual customer transaction where ordering earlier doesn't even start to define when you will get your product.