We received a text 11/25 from the local tesla delivery center asking if we would like to pick up on 11/26 vs original 11/29 scheduled delivery. Obviously, we obliged and trucked all four kids down to grab the X.
The orientation was on point and covered everything we needed to know to get home safe. The process was smooth, we had no trade-in and literally signed a single piece of paper. We were a bit surprised nobody ever asked to see I.D. or asked our order number, literally we just said our names, that we saw our car outside and are here for our delivery appointment.
On final visual inspection around the MX before heading out, we found the following
- The hood is slightly misaligned which is a measurable panel gap but as you taper down the hood to the headlight, it is much more pronounced with a large gap over the front left headlight assembly.
- A small paint chip on the driver door.
- The driver side FW door protrudes ever so slightly as if it is not closing tight enough.
These were all noted by our delivery associate, with pictures and we'll schedule service soon(tm).
We then pull away to head over to our Yukon, some 500ft away, for kiddo seat swaps and when the wife pulls alongside the Yukon and tries to place the MX into park, the driver console and portrait display both go dark. She tries to take her foot off the brake and the MX starts to roll backward.
The MX after what felt like a solid minute or two comes back to life, in park, with warnings of traction control disabled, air suspension disabled, performance reduced and vehicle needs service. I get out, walk of shame ensues as I trudge past our Yukon and into the service center to deliver the good news.
The short of it, a hard reboot later, service center technicians reviewing the logs, everyone determines a software glitch resulted in "gateway hard reset" of the vehicle which is known to "sometimes" happen. I am skeptical and they know it, as I state the engineer in me doesn't really like the answers. They offer to take it for a test drive for us, we decline and end up taking their assurances that everything is safe.
We received MX with 5 mi on it, made it home safely without incident. Given the holiday, we've not ventured back out other than around the block and some launches for kicks. Currently at 47mi.
- Order MX Long Range MSM 6 Seat white int. 20" w/ FSD
- Location Austin, Tx
- Date 10/30
- Confirmed 10/30
- No updates or contact but on 11/13 the Tesla account updated to allow payment. Wife noticed while I was away, no VIN but asked her to check page source for a VIN. Sure enough, VIN was in source.
- Contacted Tesla by phone on 11/15 and spoke to OA assigned to our order. She helped adjust registration and confirmed VIN.
- Delivery date was scheduled for us after speaking to OA for 11/29
We'll update post delivery.