Didn’t say they owe anyone anything re: communications on stuff like one million batteries. They are a corporation not some sort of emoting entity.
What WOULD be wise as a corporation selling products to humans and not delivering them very quickly is to have a proper means of communicating to its customers. Even if that means a totally minimalist approach, not commenting on things like this 4680 fervor, and seldom releasing anything. But.. control that information better. DON’T release confusing stuff at all, and when you DO release information, at a time, place and on subjects of your choosing, make it clear and concise. Why put out “one million blah bah blah” incoherently? It makes no sense at all.
They absolutely do need better comms to folks on order about basic things like timing. 95 percent of the people on the forum would agree. They DO owe people with orders a bare minimum of information.
And if they want to not feed the bear that it the hype machine on Youtube, twitter etc? A professional communications staff could help counsel them on reducing their own hype numbers, spin, and wildly fanciful timelines, which feed that bear quite a lot.
I think Tesla is in a unique position as a direct to consumer manufacturer of cars and are directly under the microscope of social media.
Just for perspectives sake, my mother in law has had a RAV4 Prime deposit since October with promised January delivery. She has not had a single update and the car still has not arrived as of March. I've had a Porsche GT3 deposit at 3 dealerships for over 2 years now. Obviously I'm not a high roller otherwise I would've gotten priority on incoming cars or I could've paid an exorbitant markup but I haven't gotten any communication other than an email from a Florida dealer that agreed to MSRP stating they are rescinding that policy.