still nothing for me, app up to date, reinstalled a few time… collection on the 27th with vin and regJust had a Tesla App update on IOS and it appears the EDD issue not showing is fixed. Also noted a slight change to mine which is good
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Model Y UK Delivery
- Thread starter tess19
- Start date
For any Q4 deliveries, I had my EDD updated (Not that it matters anyway)
Changed to a tighter gap (Nov 6th - Dec 13th)
Changed to a tighter gap (Nov 6th - Dec 13th)
Nothing for me still after the update.
Have given up with the app for the last few months and just have the site bookmarked at my order page (which requires logging in and an MFA code an annoying amount of the time).
Not long now tho and the app will become my most used on the phone I suspect!
since the openning at 10 am , i have requested 2 call backs on the main phone number and have two chats opened and awaiting an agent to pick me up, i guess if no joy this morning I will pop up to Tewin and have a word with teh guys there.
i think with the call back option, some one reported that they got return call a couple of days later. I would stick with holding on the call if feasible, as my last few calls in the past couple of weeks waiting time was well over 20-30 minutes but did reach to a TA at the end…This was never the case early days up until a month or so ago…
What number are you calling? I've had the chat open the last couple days trying to chase up where my final invoice is and not had anyone answer.
Mine changed to the same. I ordered 26 Jun. Hopefully they are now aligning ships to fulfil the orders. Don’t think I can handle being pushed back into Q1 2023!
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Tesla Support & Roadside Assistance
Local: 0162 845 0660Option 2 , i'll let you know if it works
30 minutes no pick up, chats 1 1/2 hours no pick up
40 MINUTES HOLDING AND GOT CUT OFF! DO I STILL WANT A TESLA?
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As with others here, my update hasn’t fixed things. The belief is that this is due to the Staines collection address in their system, missing a few fields which the app “requires” for the display of EDD etc to work.Just had a Tesla App update on IOS and it appears the EDD issue not showing is fixed. Also noted a slight change to mine which is good
Were you due to collect from Staines, if so then it would be worth confirming that you are still down as collecting from Staines! A few people on this forum have had their collection location updated erroneously
Haha exact same thing happened to me. They are really plumbing the depths of bad service.
01628 450660 and the number from the pre contract doc for finance +44 1628 244000 but the latter seems to divert to the first one… I end up talking to usual TAs but they go and check with finance back office while on hold.
nrushforth
Member
Ditto. Had a new EDD of Nov 8 - Dec 15. Here’s hoping it’s closer to November!!
Just under 11 days to go here. Much excitement.
Charger install on the 19th.
About to buy some bits and mats from Amazon.
Gonna install a Security cam later today also.
Importantly; 3 days off work after the collection to drive around.
I paid all of my deposit off yesterday and now see some other documents have appeared in my account (pre contract info/agreement, lending agreement).
I’m doing Tesla PCP. One of the forms looks to require signing but no steps remain or place to upload it back: I assume I do this on the day, but will likely give them a text/call to make 100% sure there’s nothing outstanding my side!
Charger install on the 19th.
About to buy some bits and mats from Amazon.
Gonna install a Security cam later today also.
Importantly; 3 days off work after the collection to drive around.
I paid all of my deposit off yesterday and now see some other documents have appeared in my account (pre contract info/agreement, lending agreement).
I’m doing Tesla PCP. One of the forms looks to require signing but no steps remain or place to upload it back: I assume I do this on the day, but will likely give them a text/call to make 100% sure there’s nothing outstanding my side!
Rowsdower
Member
This page still says "Standard with delivery" for the UMC so if you're ordering now or soon, get a screenshot of it with your order date visible. May help in any argument
Charging Connectors
To make your journey across Europe more convenient, we have summarised the main charging solutions available. In this overview, you can find recommended connectors to bring, resources to find charging locations and suggested charging operators per country.
www.tesla.com
ElectricPolice
Member
Nothing you need to do just wait.
We’re in the same boat and as this is a second purchase know this is their pattern. You won’t get a final invoice with PCP (at least I never did
).They should send you proper e-docs at some point. I had a few calls and texts too.
For all the whinging and moaning going on here makes me laugh, anyone would think Tesla don’t want to sell you a car
. It’s allocated, you have a VIN, just chill out, it will happen. They have hundreds of people constantly asking random questions distracting them from sorting out allocation of the several thousand cars about to land in the UK.This is a completely different sales dynamic to the “I’m the only (most important) person in the BMW/Mercedes dealership collecting my shiny X3/E320d” where it is proudly displayed in the centre of the showroom for your allocated collection.
There are teething problems, yes, but it all gets sorted.
First world problems eh…
I’m collecting from Manchester on 24-Sep.
I have a trade-in value from Tesla for my A5 but have just cleaned the car and completed the process to list it on motorway.
They have a set a reserve/estimate around £2k more than Tesla (with more detailed photos of imperfections). This is a significant percentage of the value as it’s an older car. Hopefully I can sell it next week and arrange collection nearer to my Tesla date. Let’s see!
I have a trade-in value from Tesla for my A5 but have just cleaned the car and completed the process to list it on motorway.
They have a set a reserve/estimate around £2k more than Tesla (with more detailed photos of imperfections). This is a significant percentage of the value as it’s an older car. Hopefully I can sell it next week and arrange collection nearer to my Tesla date. Let’s see!
GDW1986
Member
Sold mine with Motorway, collected yesterday. Nearly £4K more than WBAC and £3k over Tesla.
It was ultimately very straightforward with no questions asked (I was honest with photos of course!) so I would very much recommend them to anyone considering trade-in.
Only downside is I have to beg my wife for use of her car until collection day on Thursday!
I used the callback feature on that number and they called back in about an hour. Far better than the chat feature.
In any case the delay in the final invoice appears to be related to the trade in, apparently there's something needing done on their side still to finalise everything. Apparently should be done next week.
My concern is with the short amount of time remaining to transfer the funds, since I can't access the payment until the final invoice is issued. I'm with HSBC who are very talented at finding random reasons to block payments, so would appreciate not having to transfer nearly £50k at the last minute.
I'm not sure where the BMW comparisons come in, I've had better service from Mitsubishi dealers, so I'm not sure exactly where we should set the expectations? Either way I'm already well aware they aren't great at comms.
In any case the delay in the final invoice appears to be related to the trade in, apparently there's something needing done on their side still to finalise everything. Apparently should be done next week.
My concern is with the short amount of time remaining to transfer the funds, since I can't access the payment until the final invoice is issued. I'm with HSBC who are very talented at finding random reasons to block payments, so would appreciate not having to transfer nearly £50k at the last minute.
I'm not sure where the BMW comparisons come in, I've had better service from Mitsubishi dealers, so I'm not sure exactly where we should set the expectations? Either way I'm already well aware they aren't great at comms.
I am with HSBC, too. They only allowed me to transfer GBP25k per day.
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