May 26 - I ordered the following through a CPO advisor.
# 22561
2013 Model S P85
Red Multi-Coat
21" Grey Turbine Wheels
Panoramic Sunroof
Black Textile Seats (I'm not a big fan of leather, so that's fine with me)
Piano Black Decor
Carbon Fiber Spoiler
Dual Chargers
Tech Package
Smart Air Suspension
Ultra High Fidelity Sound
Rear Facing Seats
Fog Lamps
Parking Sensors
Premium Interior Lighting
48,526 miles
4yr/50k CPO warranty
$54,000
We really wanted the rear facing seats and this was a better price than we'd found listed anywhere. Of course, a week or two later a lot of 2yr warranty cars came in cheaper, but I'm still happy with the car/price/warranty/etc.
The car was located in Texas, would go through CPO process in Chicago, and be delivered to in Minneapolis. I was told 3-5 weeks for delivery. I'd gotten pre-approved for a 1.74% loan via DCU in advance (they're great to work with so far, would gladly recommend them), but hadn't finalized it because of the long timeline.
June 6th - Tesla delivery specialist called to say I could take delivery on June 15th. That's... surprisingly quick, but cool. I went ahead and finalized the loan (DCU mailed the check to me) and paid the difference of purchase price - loan online. We started planning to take the first week of July off for a family road trip.
June 12th - I emailed to confirm that we were still on track, and they called back the next day saying there was a mixup - the car was actually only just arriving in Chicago by 6/15, and they don't know when it will be ready.
June 21st - Delivery specialist calls and says the car is going through the final inspection stage and schedules delivery for June 28th (Wednesday). Ok, at least this is still before our vacation, no big deal there, but the check from DCU is going to expire soon, and this is already the 5th week from the estimate, so hopefully no more delays.
June 24th - Had some free time and we were near the Tesla store, so we stopped in to show the wife and kids a car like ours (ended up only seeing Model X, but they got the point). While there, the sales people said my delivery specialist was actually in, and had him come talk to me. He said the car would be completed but the delivery trucks may not have room for it right away, or something along those lines. I offered to pick it up in Chicago, as it wouldn't be that far out of the way from where we'd be taking our vacation anyway. We'd just do a 1 way rental or fly down. He said he'd look into it. I sent an email to him as a reminder / clarifying that we're willing to take delivery in either Minneapolis or Chicago, just let us know which is more likely to work for a delivery by July 1st.
June 27th - No response, so I emailed again.
June 28th - No response, tried calling twice, no answer. He called back a while later after having spoken with Chicago CPO team it sounded like. The car is in queue to have bumper and hood repainted, he asked if I would I be able to pick it up on the 2nd in Chicago (a Sunday, seems odd?). I told him I could make that work, but I would need a solid "yes it will be ready" not just a maybe. He agrees and says he'll get back to me.
June 29th - Delivery specialist emails saying the "bodywork has not been completed" (which makes me wonder if it's more than just rock chips/scratches?) and it won't be ready for pickup on or before the 2nd.
So at this point, we're either cancelling our trip or taking an ICE vehicle, defeating the purpose of taking a road trip vs flying somewhere or doing something else. And I'll have to get a new check issued from DCU, as this one will expire in a few days.
I was fine with the original 3-5 week estimate, and completely understand that things often take longer than we want them to. But the initial over-promising, then stringing along a couple days at a time, has me pretty annoyed. I wrote back asking him not to tell me another date until he knows it will actually happen.
I'm hoping the car will make up for the frustrating delivery process. I'll update as I learn more.
# 22561
2013 Model S P85
Red Multi-Coat
21" Grey Turbine Wheels
Panoramic Sunroof
Black Textile Seats (I'm not a big fan of leather, so that's fine with me)
Piano Black Decor
Carbon Fiber Spoiler
Dual Chargers
Tech Package
Smart Air Suspension
Ultra High Fidelity Sound
Rear Facing Seats
Fog Lamps
Parking Sensors
Premium Interior Lighting
48,526 miles
4yr/50k CPO warranty
$54,000
We really wanted the rear facing seats and this was a better price than we'd found listed anywhere. Of course, a week or two later a lot of 2yr warranty cars came in cheaper, but I'm still happy with the car/price/warranty/etc.
The car was located in Texas, would go through CPO process in Chicago, and be delivered to in Minneapolis. I was told 3-5 weeks for delivery. I'd gotten pre-approved for a 1.74% loan via DCU in advance (they're great to work with so far, would gladly recommend them), but hadn't finalized it because of the long timeline.
June 6th - Tesla delivery specialist called to say I could take delivery on June 15th. That's... surprisingly quick, but cool. I went ahead and finalized the loan (DCU mailed the check to me) and paid the difference of purchase price - loan online. We started planning to take the first week of July off for a family road trip.
June 12th - I emailed to confirm that we were still on track, and they called back the next day saying there was a mixup - the car was actually only just arriving in Chicago by 6/15, and they don't know when it will be ready.
June 21st - Delivery specialist calls and says the car is going through the final inspection stage and schedules delivery for June 28th (Wednesday). Ok, at least this is still before our vacation, no big deal there, but the check from DCU is going to expire soon, and this is already the 5th week from the estimate, so hopefully no more delays.
June 24th - Had some free time and we were near the Tesla store, so we stopped in to show the wife and kids a car like ours (ended up only seeing Model X, but they got the point). While there, the sales people said my delivery specialist was actually in, and had him come talk to me. He said the car would be completed but the delivery trucks may not have room for it right away, or something along those lines. I offered to pick it up in Chicago, as it wouldn't be that far out of the way from where we'd be taking our vacation anyway. We'd just do a 1 way rental or fly down. He said he'd look into it. I sent an email to him as a reminder / clarifying that we're willing to take delivery in either Minneapolis or Chicago, just let us know which is more likely to work for a delivery by July 1st.
June 27th - No response, so I emailed again.
June 28th - No response, tried calling twice, no answer. He called back a while later after having spoken with Chicago CPO team it sounded like. The car is in queue to have bumper and hood repainted, he asked if I would I be able to pick it up on the 2nd in Chicago (a Sunday, seems odd?). I told him I could make that work, but I would need a solid "yes it will be ready" not just a maybe. He agrees and says he'll get back to me.
June 29th - Delivery specialist emails saying the "bodywork has not been completed" (which makes me wonder if it's more than just rock chips/scratches?) and it won't be ready for pickup on or before the 2nd.
So at this point, we're either cancelling our trip or taking an ICE vehicle, defeating the purpose of taking a road trip vs flying somewhere or doing something else. And I'll have to get a new check issued from DCU, as this one will expire in a few days.
I was fine with the original 3-5 week estimate, and completely understand that things often take longer than we want them to. But the initial over-promising, then stringing along a couple days at a time, has me pretty annoyed. I wrote back asking him not to tell me another date until he knows it will actually happen.
I'm hoping the car will make up for the frustrating delivery process. I'll update as I learn more.
