What do you guys think? Prices are in Canadian dollars so it its about 62,000 USD. Its a 2017 demo/loaner with 15,000 km on it or 9300 miles. I've read a lot of horror stories so far and in my experience the only real issues I have is that they don't always call when they say they will and I was originally told there was 14,000 km on it but when I asked for an exact number a few days later they said it was over 15,000 km after the car was grounded.
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My Inventory Delivery on Dec 8th :)
- Thread starter JayyyDeee
- Start date
gjunky
Trifecta: Solar and both cars are EVs
It seems to be about $14k USD discounted or about $1 / mile
Love the color but then I am a little partial to MCR
Love the color but then I am a little partial to MCR
Don TLR
Active Member
Olds442
Member
Another Friday the 8th delivery! Welcome to the club @JayyyDeee !
MCR is a great choice, it looks great.
MCR is a great choice, it looks great.
Thanks funny enough I actually hated the red at first until I saw it in person. I would have gone for the usual boring blue,grey or black . I'm actually really happy that the car they let me take home for 2 days was red.
My update
Car was Delivered on the 8th so here's a list of issues that occurred with the car and the delivery itself
Car
-had a broken clip on the B Pillar so you could clearly see green foam sticking out of the 3 or 4 cm gap just by glancing at it(how did this get missed???)
-condensation in both brake lights(I can see why this may have been missed as I didn't notice it till i got home)
-Lots of water marks on the screens (obviously sloppy cleaning)
-had some very minor rock chips in the paint even though the tittle of the car is new (the DS said this was expected as the car was a service loaner)
Delievery
Through out the process I was often told I would be provided with details later or have a follow up call the following day etc. This almost never happened and I always had to push for the info.(sometimes 2 or 3 times). *Sometimes I didn't even bother asking again cause i knew it would be a struggle to get the info*
-wrong vin number in my paper work(fixed cause I noticed)
-wrong financing terms in my paper work(fixed cause I noticed)
-did not give me my license plate frame or screws(had to go back the next day)
-forgot my parcel shelf till I asked for it (fixed cause I noticed)
-during delivery no one knew what the other person was doing and I would get asked the same question my multiple people and they would still some how mess things up
-was never sent paper work like i was promised (asked for it at 3 times)
-promised followup call to see how i was like the car was never made
- I have been promised they would call me to book me in for repairs twice now so looks like I need to request again
That being said the car is amazing but seriously Tesla needs competent employees(At the end of the day they are non-commission salesmen so I guess they don't actually have to have any real skills) IMHO these sales people are lucky they are selling Teslas they would probably have been fired if they worked anywhere else
Car was Delivered on the 8th so here's a list of issues that occurred with the car and the delivery itself
Car
-had a broken clip on the B Pillar so you could clearly see green foam sticking out of the 3 or 4 cm gap just by glancing at it(how did this get missed???)
-condensation in both brake lights(I can see why this may have been missed as I didn't notice it till i got home)
-Lots of water marks on the screens (obviously sloppy cleaning)
-had some very minor rock chips in the paint even though the tittle of the car is new (the DS said this was expected as the car was a service loaner)
Delievery
Through out the process I was often told I would be provided with details later or have a follow up call the following day etc. This almost never happened and I always had to push for the info.(sometimes 2 or 3 times). *Sometimes I didn't even bother asking again cause i knew it would be a struggle to get the info*
-wrong vin number in my paper work(fixed cause I noticed)
-wrong financing terms in my paper work(fixed cause I noticed)
-did not give me my license plate frame or screws(had to go back the next day)
-forgot my parcel shelf till I asked for it (fixed cause I noticed)
-during delivery no one knew what the other person was doing and I would get asked the same question my multiple people and they would still some how mess things up
-was never sent paper work like i was promised (asked for it at 3 times)
-promised followup call to see how i was like the car was never made
- I have been promised they would call me to book me in for repairs twice now so looks like I need to request again
That being said the car is amazing but seriously Tesla needs competent employees(At the end of the day they are non-commission salesmen so I guess they don't actually have to have any real skills) IMHO these sales people are lucky they are selling Teslas they would probably have been fired if they worked anywhere else
**update headliner has started squeaking when I go over bumps pushing on it hard seems to stop the squeaks for a day or two
also 3 times in a row I was promised to be called by the service center to schedule repairs and 3 times in a row I was not called. I think I'm going to have to bypass my delivery specialist and call the service center directly considering he has yet to follow up on anything I have asked of him.
I still smile every time i drive the car but I feel like I need to vent this frustration somewhere I honestly hope some Tesla management is reading this and improving their process
also 3 times in a row I was promised to be called by the service center to schedule repairs and 3 times in a row I was not called. I think I'm going to have to bypass my delivery specialist and call the service center directly considering he has yet to follow up on anything I have asked of him.
I still smile every time i drive the car but I feel like I need to vent this frustration somewhere I honestly hope some Tesla management is reading this and improving their process
Thank you for the post. I had a little bump in my delivery process as well: Because of some miscommunication (or no communication), tomorrow will be the 3rd scheduled pick up date and your post is a reminder to remain hyper vigilant, to continue to ask questions when things don't add up, and to not assume that there is someone overseeing the process with my interest in mind.
Like you, I remain excited about owning and driving a MCR Model S. But these early interactions have left their mark, and I can only hope all future interactions will be so positive that I will forget the delivery process.
Like you, I remain excited about owning and driving a MCR Model S. But these early interactions have left their mark, and I can only hope all future interactions will be so positive that I will forget the delivery process.
Olds442
Member
congrats! i got my car the same day in Chicago. it's been back twice since for things and its now settled in the garage.
last night i noticed the "screaming lady" isn't working right. maybe it was her day off.
last night i noticed the "screaming lady" isn't working right. maybe it was her day off.
Vancouver BC
btw I just got lied to today by one of the service advisors
here is the story
I called them saturday feb 10th and left a message because no one picked up
I got called back but missed that call but a guy left a voice mail...they told me to call back Tuesday the 13th since monday is family day in BC
I call Tuesday and talk to a service advisor and she told me that she basically could not confirm if my seat was ordered for me and would have to talk with the manager who had come to my house to take pictures of my cars issues
Wed morning the 14th the guy that left called me and told me they had ordered the seat and asked me to bring my car on friday the 16th to look at the other issues. I also asked him why the service manager hadn't returned any of my emails or followed up with me like he had promised.(3 UNSANSWERED EMAILS AND ZERO FOLLOWUPS AFTER HE VISITED ME) Service guy didn't have an answer
Thursday the 15th
I get a call from the girl I spoke to on Tuesday and she asked me to send in a picture of my ripped seat because they cant order one if they don't know which seat I have.
I told her the service manger had taken a picture the day he came to my house.
She said he lost it and they wouldnt be able to order me the new seat without a picture of it
I told her the male advisor had called me the day before and said the seat had already been ordered
she said that's impossible with out knowing which seat I have and that nothing was ordered for me on file
BTW THIS IS LIKE THE 5TH TIME THEY LOST THE PICTURES OF MY CARS ISSUES!!!
TESLA SERVICE FROM DELIVERY TO WARRANTY FIXES HAS BEEN FILLED WITH NOTHING BUT LIES, BROKEN PROMISES, AND PISS POOR CUSTOMER SERVICE. I AM ONE MORE LIE OR BROKEN PROMISE AWAY FROM FILING A COMPLAINT WITH THEIR HEAD OFFICE. AT THIS POINT MCDONALDS HAS BETTER CUSTOMER SERVICE THEN TESLA
ALSO I THINK THEY HAVE SOME STUPID SCRIPT TO KEEP ASKING ME BUT HOW DO I LIKE THE DRIVE AS IF ME SWITCHING TO TALKING ABOUT ENJOYING THE DRIVE OF THE CAR MAKES ME FORGET THAT THEY SUCK AT BASIC CUSTOMER SERVICE
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Oh and one more thing I discovered that the rear right side passenger door handle has a dead space like the senor isnt getting triggered and will only open when I yank hardish on the handle and the rubber seal around the same door has a crease in it
Oh and they finally sent my delivery day paper work .....THE ONE WITH THE WRONG FINANCING DETAILS... ONLY TOOK 4 request to finally get them to send the WRONG financing paper work. They didn't even bother to check if there was a signature in the files they sent
.....but the drive is good though /sarcasm
Oh and they finally sent my delivery day paper work .....THE ONE WITH THE WRONG FINANCING DETAILS... ONLY TOOK 4 request to finally get them to send the WRONG financing paper work. They didn't even bother to check if there was a signature in the files they sent
.....but the drive is good though /sarcasm
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Why don’t you escalate through your My Tesla account? That’s why that feature is there, as far as I’m concerned. I’ve had my issues with the Vancouver service centre in the past, took nearly 9 months to get a new windshield, but my issue was ultimately resolved and I’m sure yours will be as well.
They certainly seem disorganized and lacking in communication sometimes, but you never know what’s going on internally when you’re on the outside. I’ve worked for a company where despite my best efforts things would go wrong and parts wouldn’t show up or paperwork would get lost and commitments I had made to customers would go unfulfilled. I prefer to give people the benefit of the doubt and unless it is safety-related or has a negative financial impact on me, patient and courteous follow-up is usually more effective than ranting.
I’m sorry for your frustration and I hope your issues get resolved soon.
They certainly seem disorganized and lacking in communication sometimes, but you never know what’s going on internally when you’re on the outside. I’ve worked for a company where despite my best efforts things would go wrong and parts wouldn’t show up or paperwork would get lost and commitments I had made to customers would go unfulfilled. I prefer to give people the benefit of the doubt and unless it is safety-related or has a negative financial impact on me, patient and courteous follow-up is usually more effective than ranting.
I’m sorry for your frustration and I hope your issues get resolved soon.
Honestly at first I didn't want to get anyone in trouble because they all seemed nice but its inexcusable when even the service manager doesn't follow up the next day as he promise or doesn't respond to the 3 emails I sent him over 5 weeks . Its pretty funny that he was saying that the delivery guy and the sales guy were new and corrective action would be done when he himself is just as bad as they are.
I will take your advice and escalate this through my account I literally at this point feel spiteful and want to get them in as much trouble as possible.
Olds442
Member
get it back in there. i've had a lot of little things go and had it back in 3 times since dec 8.
as of now i'm waiting on the call about the pass side front door handle that doesn't open the door from the outside. it extends, but that's about it.
i'll call them again today if nobody calls by 10AM. hopefully the mobile unit guy can come out because it's a pita to bring it in even though they are close-ish.
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