See, that's the thing - I think Tesla is trying to change what they can, and I appreciate that. If you're totally refurbishing the cars, guaranteeing that what you get used is pretty much as good as new, I totally understand the stock photos on the website, and even the delay when ordering to some extent.
But if I'm buying a true used car, then I need REAL pictures of the car I'm getting, not a picture from your builder page showing a mockup of a Model S in the same color with pictures showing interior color. I want to see the wear on the driver's seat, the scratches around the lock cylinders, the trunk, door dings, tire wear, etc. I'm okay buying a car without being there in person if the deal is good, but I want a LOT of pictures.
The way it is now, if the car I ordered isn't perfect, and if they don't make it right, then I'll refuse delivery, and I'll keep moving that deposit to a different used Tesla until I get one that works for me. I'd love to have a Model S, but you're not doing me any favors, I'm buying from THEM, and I won't take a bad deal just because they think they're the only show in town, I'll wait for an electric Jag, or an electric Panamera and be just as happy.
Honestly, the Volt I have is so good, that it took a Model S to beat it, and it really wouldn't hurt my feelings at all to just get another Volt. I'm looking at Model S because I want something with a little more room, that is also a car and not an SUV or Crossover minivan wannabe. It's only because we loved the Volt so much that we even looked at Tesla in the first place. Knowing that even with a 50 mile range, over 2 years and 15k miles, less than 1k have been on gas. The Volt is the reason I DIDN'T buy a Model 3. The Volt is just a lot nicer car, and 15k cheaper.
The Model S is definitely nicer, more roomy than the Volt is, sure, but not $60k nicer for sure. If a used Tesla doesn't work out, I'm happy to give Volt another few years, and just see what the electric car market is doing in 2021.
For the record, still no phone call about the $52k car I purchased. I got 2 phone calls yesterday from salespeople asking if I wanted to test drive the Model 3, since I signed up for information a month ago, but neither of them could help me with my actual car.