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New 100D MX owner of 2 weeks. 3 Service center visits already?
- Thread starter HadoukenZR
- Start date
As was already discussed elsewhere, European cars undergo additional assembly and QC checks in Europe. While not perfect, that seems to make lemon incident rates lower (not eliminate entirely of course). In US they just load the car on a truck and push it towards final destination and the end of quarter delivery logistics ensure there's no time for anybody to look at the result since they need to sell as many of the cars as they can in the quarter it was produced in.
When you get inventory/demo car, there ae several things that are going for you. If it was a demo, chances are they actually fixed whatever glaring issues there were (you know, need to show the car to people who are not even committed to buying yet so cannot have it too bad), it was produced not at the rush time. The downsides are the extra wear that seems to vary from case to case, but then again, you also get a bit of a discount for that too. Now that Tesla switched to "local delivery of inventory cars" too, I wonder if dedicated buyers would be able to arrange a visit to a relatively nearby SC that holds the car to check the condition before buying.
Destiny1701
22’ M3LR ‘DrkNite’/ 22’ MYP BliueRocket
My 100D MX with the 15 issues was a Nov 17th build date and an inventory model as of Jan 2018. I thought maybe a few owners must have driven it harshly prior to my purchase, but found out only 1 older gentleman had the car for approx 7 weeks on a long term repair.
Just shocked at the type of issues as well. Full frontal brakes replaced at 2800km, trembling at acceleration ie. half shafts toast, uncorked power missing or incorrect. These are heavy mechanical issues that should be addressed at factory even prior to delivery to the SC. All this points to shoddy QC.
Not going to lie I have had some issues. Suspension took three times to fix. water with falcon door, second time now waiting on parts and some other minor things.
Yes there are issues, but all cars have issues. We waited a couple months before taking it in. Are they all fixed now? No they are not.
I have been a member of a few automotive forums and I find the majority of people posting are the ones with problems. Most people without issues won't post. So ya.... Read the forums everything looks negative.
Given the choice I would buy my Model X again. I wouldn't even think about it. When I need to replace my car, wife drives X, I will definitely get another tesla.
Yes there are issues, but all cars have issues. We waited a couple months before taking it in. Are they all fixed now? No they are not.
I have been a member of a few automotive forums and I find the majority of people posting are the ones with problems. Most people without issues won't post. So ya.... Read the forums everything looks negative.
Given the choice I would buy my Model X again. I wouldn't even think about it. When I need to replace my car, wife drives X, I will definitely get another tesla.
electrifyme
Member
Potential owner here and reading about all these issues is definitely not good.. I don't need this car that much so I think I'll wait until quality issues are resolved in a couple of years. Benz and Porsche Mission E will be out by that time and they've got their manufacturing down.
Well, sad to say I have to pile on here as well. Took delivery brand new 100D on March 27. Initially everything looked snazzy. But a few days ago started hearing a grinding/thumping/creaking from front drivers corner. Suspension??? And getting worse with every drive. Black plastic trim over rear driver side wheel well- popping loose from what looks to be double sided tape holding it in...seriously????
I gave the Tesla thing a try but at this point I consider it a failed experiment. I posted many favorable things earlier but it’s time to update...this car Is not great build quality.
So far all the software still works as supposed to so that is positive.
I gave the Tesla thing a try but at this point I consider it a failed experiment. I posted many favorable things earlier but it’s time to update...this car Is not great build quality.
So far all the software still works as supposed to so that is positive.
Destiny1701
22’ M3LR ‘DrkNite’/ 22’ MYP BliueRocket
I can’t say quality has improved at all actually. I originally had a S 2016 90D with hardly any issues at all...traded to a 2017 S P100D with various mechanical and some cosmetic ones and now the 18’ Model 100D X with more than the previous 2 combined within the first week.
I’ve also been a staunch advocate of Tesla for quite some time but I think it’s time I be more realistic. Unless Tesla starts improving their quality control and their service, I don’t see a bright future ahead. I love what they’ve done thus far in disrupting the traditional auto industry but the more folks I speak to with model S/X, the more I worry about M3 having 10x the number of issues by sheer volume. Eventually the corporate culture has to make a paradigm shift from start up to maturity and know that viable competition is coming around the corner...so better start shaping up.
Do I still love driving them? Absolutely. Would I give it up at the moment? No. Would I purchase another one? No.
I’ve also been a staunch advocate of Tesla for quite some time but I think it’s time I be more realistic. Unless Tesla starts improving their quality control and their service, I don’t see a bright future ahead. I love what they’ve done thus far in disrupting the traditional auto industry but the more folks I speak to with model S/X, the more I worry about M3 having 10x the number of issues by sheer volume. Eventually the corporate culture has to make a paradigm shift from start up to maturity and know that viable competition is coming around the corner...so better start shaping up.
Do I still love driving them? Absolutely. Would I give it up at the moment? No. Would I purchase another one? No.
Another note. What’s the point of Tesla’s “Customer experience specialist” position? I got contacted by one a week after taking delivery as a follow up. I noted all the issues I had thus far and I don’t hear back for almost a week. After I get a response asking if I took it to the service center.
Zero value whatsoever.
Wish my job was that easy. Lol.
Zero value whatsoever.
Wish my job was that easy. Lol.
For OP- don't be disheartened by the initial problems with the MX. I had similar small issues with car (car was poorly calibrated and kept turning to the left when AP was on, once heat was on- it smelt like burnt toast, water intrusion from falcon wing doors). I took it to service center and each one got fixed. Tesla will make it right or try it's best to fix the problems. The car remains the best I have driven and I have been won over by the company and their customer service so far. The MX is one of the most complex cars to be made. I have learned from present and past experiences that Tesla will work it out and fix whatever problems you have initially.
EV-lutioin
Active Member
For everyone with issues, there are hundreds of us with little or none. That doesn't excuse it, but cars are extraordinarily complex and you could go to any thread for Range Rover, Volvo, BMW, Volkswagon, GM, Ford, Nissan etc. and find just as many disgruntled owners. We had a few minor issues early on with our early-build 2016 MX (the usual... doors, rattles etc.) and, one by one, Tesla took care of every one and provided us with a sweet Tesla loaner each time. We are happy customers because we own the best car in the world, made in America that produces zero emissions. If a few trips to the service center is what it takes to be on the forefront of that revolution... so be it.
I think people's tolerance for issues relates to past car ownership. Until my Model X, I'd driven nothing but BMWs for the past 16 years (8 BMWs over that time). I loved driving the BMWs, but I used to joke to people that every 2-3 months I'd get to drive a different brand new BMW while mine was in the shop. My M series BMWs were the worst, higher performance cars with tighter tolerances tend to have more issues. BMW service treated me well, but they were not detail oriented. It was common for me to have to fix issues after they serviced my car, such as broken or loose clips on trim or even having to turn around and get a botched oil service fixed. On my M6, they changed the oil incorrectly 3 times. It got so bad I switched dealerships and the experience was better, but still not what I'd expected for $100,000+ vehicles.
Despite the issues, I enjoyed owning every one of the cars and loved driving them all. In 16 years I only required a two twice, both for radiator/hose issues. The rest of the numerous service visits I scheduled and swapped my car for a brand new BMW loaner, although never a car that was in the same class as mine. Only one time was I given a non BMW loaner and that a Chrysler Town and Country, that was painful.
My Model X has had its issues, so far all minor or cosmetic and pretty much on par with frequency as my BMW. Tesla service treats me as good as or better than BMW and are more detail oriented, although still not perfect. My one complaint, is that the SC should be able to guarantee me a Tesla loaner for the price I paid.
I can see owners coming from a Japanese brand being less tolerant for problems, since those cars are typically less about performance and better known for reliability.
Tesla is still relatively new and they do have issues. Hopefully those issues will improve as they mature, but they're not unique in having issues.
I tell people who ask about my Model X the same thing I told them about my BMWs. I love the car, it has occasional issues but it's worth it. If your only interest is in a trouble-free people-mover, then it might not be the right vehicle for you.
Despite the issues, I enjoyed owning every one of the cars and loved driving them all. In 16 years I only required a two twice, both for radiator/hose issues. The rest of the numerous service visits I scheduled and swapped my car for a brand new BMW loaner, although never a car that was in the same class as mine. Only one time was I given a non BMW loaner and that a Chrysler Town and Country, that was painful.
My Model X has had its issues, so far all minor or cosmetic and pretty much on par with frequency as my BMW. Tesla service treats me as good as or better than BMW and are more detail oriented, although still not perfect. My one complaint, is that the SC should be able to guarantee me a Tesla loaner for the price I paid.
I can see owners coming from a Japanese brand being less tolerant for problems, since those cars are typically less about performance and better known for reliability.
Tesla is still relatively new and they do have issues. Hopefully those issues will improve as they mature, but they're not unique in having issues.
I tell people who ask about my Model X the same thing I told them about my BMWs. I love the car, it has occasional issues but it's worth it. If your only interest is in a trouble-free people-mover, then it might not be the right vehicle for you.
Destiny1701
22’ M3LR ‘DrkNite’/ 22’ MYP BliueRocket
Yes it’s a problem since the sound quality has been reduced. There are a few threads on this already and some have gone up the executive level. Ie. some have aftermarket add on’s and immediately noticed the power level drop off and sound inferiority as compared to when settings max was 12.
I and others paid for a 12 setting max not 8. It’s not just a recalibration achieving the same sound from less adjustments. The actual sound itself is now inferior.
JohnSnowNW
Active Member
We've had our MX90D for 9 months, and had to take it in to get the charge port door adjusted...that's it.
Just a data point.
Just a data point.
Totally would advise not to listen to these threads too much, most people come on to vent and end up being pleased. @Navsarin knows his stuff, so I'm not trying to minimize the thread. Tesla fixes their stuff, usually it seems, and in the end, you have something far superior to Benz and Porsche. I'll have the occasional item to address at the service center, but they always come through. Drove 100 miles today for no good reason. Then come home to get on TMC. Why? Because, it's electric crack, and autopilot keeps getting better and better.
Destiny1701
22’ M3LR ‘DrkNite’/ 22’ MYP BliueRocket
I agree here. Thanks @buttershrimp. The MS/MX drive and experience is still vastly superior to ice vehicles. I didn’t post to dissuade folks from ever purchasing a Tesla or enjoying the EV experience. Just wanted to let the group know statistically what issues have come up earlier on in ownership. The X is at the SC as we speak and as mentioned above, they usually do a great job at remidiating most of the concerns.
( hit and miss depending on the experience of the service tech).
I also happen to be driving a beautiful red 100D Ms which had 8km on it. Not bad for a loaner.
All in all I’m trying the 3rd Tesla because I do love the drive, the technology, the speed and enviro factors. Sometimes you take the bad with the good lol.
For those of you thinking they would hold off and wait for quality control issues to abate, please don’t! Ice luxury automakers have just as many issues as Tesla and in some cases chronic ones that just won’t go away after decades (ie. bmw and electrical issues, control arms/bushings)
When the car is not at the SC and on the road, the ownership experience can be quite rewarding. I’ll update when my X is returned and let everyone know how SC addressed the individual items and help provide some insight as to how effective service can be.
You seriously consider +12 to be a sensible EQ setting? I didn't notice any difference in sound quality with the revised EQ calibration when limited to +8, but I keep EQ offsets to an absolute minimum as they rarely improve sound quality (often degrade it actually) as pointed out by professional sound guys in the threads you mentioned. Sound quality (of the premium system at least) is IMHO the best I've heard in a factory fitted car sound system. It's certainly not a weak point of this car and I can't take this EQ limit seriously as any kind of "fault". But if it bugs you then I can't argue with that either!
Destiny1701
22’ M3LR ‘DrkNite’/ 22’ MYP BliueRocket
Lol. 12 or 8 doesn’t matter. It’s the power loss which was a result of this change. To reproduce the same level of sound, one now has to set the vol level about 2 levels higher than previously. Also at levels below 7, the bass is virtually non existent. It’s not about 12 vs 8 as much as it is about the recalibration reducing the quality and the power output. My kids even noticed given they were used to hearing their tunes around a certain volume level 5-6 and now they have to goto 7-8 for the exact same sound level. That’s a dead giveaway. As the audio level increases as well, the mid range really kicks in and one has to now reduce the mid into the -ve area to compensate. Bass and treble don’t sound the same nor provide the same punch.
The optimum EQ levels for good sound have been shown to be Dolby off, and the classic high low high wave pattern. What’s been noticed is lower quality reproduction of bass and treble at volume 3-7. Ie. Like not enough amp power. So it’s not just arbitrary settings. It’s what they did to the output.
