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Update!
At the service center right now.
they said the hood would be a replacement but the back bubbling paint would have to be done by the body shop and repainted. The paint chip on the front bumper would have to be a repaint as well.
He didn’t specify on what he’ll do for the door sill scratches or center console scratches.
I asked if a swap was possible but he said that wasn’t an option, only a refund.
He’s pushing (of course) for a repair than a refund but I don’t know. A brand new car having to be in a body shop already has me a bit hesitant.
He did mention I wouldn’t be able to order the same trim (p3d) if I choose to return which makes this more complicated.
Can you return it and buy again under your wife's name? Just throwing out an option. That wouldn't trigger the 1 year no re-sale policy.
How good is your service center and how close is it to your house? Do they answer the phone? Will you get a loaner?What would you guys do? Return it and just not drive a Tesla?
How good is your service center and how close is it to your house? Do they answer the phone? Will you get a loaner?
For what it's worth I had paint work done on mine after delivery (fingerprint in paint on top of bumper!) and it looks great. I had PPF put on and the guy said it looked better than what he's seen from the factory.
If they treat you like this while you still have leverage (lemon law, return window, etc), imagine how they'll treat you once the car is fully in your hands.Just got back from the service center and have some so/so news.
1. Hood would be completely replaced
2. Bumper would be completed replaced
3. He'll give me a new plastic door sill piece
4. Usually he doesn't do it but will also change out the center console
5. Will paint the rear panels (where the bubbling occurs)
To get into specifics, he said swapping to a brand new vehicle located at Tysons, VA is impossible and not allowed. I have to either repair the car or keep it. No swaps.
More importantly if I choose the return route, the refund would take 4-6 weeks (not a big deal), but I can't buy the P3D for a whole year. No exceptions. This is what's really holding me back and I'm conflicted.
I'm also a bit weary knowing that they have to tear open to car to replace the center console AS WELL as dissemble the rear two panels to repaint it.
I asked for some compensation like FSD but he says he doesn't have the power to that.
I'm pretty torn on this decision.
I was contemplating on asking for monetary reimbursement and just leave the rear paint bubbles but think that would be shot down as well.
He was really pushing the repair route and thats understandable. Real nice guy, seemed to try to understand my concerns. Still, knowing that a brand new car needs paint work done and needs to be dissembled has me very anxious. He said he'll order the parts to have ready in case I want to go that route but the bubbling in the rear has to be sent to a Tesla body shop. Man, this blows.
What would you guys do? Return it and just not drive a Tesla?
Leaning towards just keeping the car and getting it fixed.
I'm tired of this whole song and dance.
The refund will also be complicated as I'll only be refunded less than the actual sticker price as I was taxed on the difference after I traded my original AWD in (tax paid of $670 vs 3K+).
I'm definitely going to get front bumper, front hood, and door sill replaced.
Need to decide if I want to get the midconsole and back panels replaced though.