@Doug_G , may I suggest that this thread be merged with the
New Ontario Chargers thread so our complains about KSI are centralized!
@Mr. PlugShare or someone else, do you know if the charger and screen still indicate 50A (at least the one in Deep River)? This is important for me to know because as indicated in this post:
... I'm considering filling a complaint with Consumer Protection Ontario. If many of us do so, KSI would have to display 20 kW but then that would probably not respect their contract with the MTO, so something should happen.
I started the process of filling a complaint with Consumer Protection Ontario. First step was to send KSI a letter (attached) where I explain that I consider them displaying 50 kW is misrepresentation, and that I do not seek reimbursement but rather that they indicate the actual power limit. (As mentioned in my quote above, my strategy is that if they do write the actual limit on the chargers to avoid doing misrepresentation, then they surely do not respect their contract with the MTO, and something should happen.) My letter was accompanied by a Complaint Notice from the Consumer Protection Ontario website (also attached). I gave them one month to reply (until Oct. 20th) but obviously, they didn't after 5 weeks, so I'm ready for next step, which is to fill a formal complaint with Consumer Protection Ontario.
But before doing that, I need to know if the chargers still display 50kW on the charger and on the screen. Can someone confirm? As I based my complaint on the Deep River charger, which is the one I used, it would be better if I knew if that specific charger still quotes a limit of 50kW.
Edit: I see on Plugshare that the Deep River charger has been "de-rated" to 30 kW, but I'm wondering it is actually indicated on the charger, and if the charger actually delivers 30 kW, or if it is a stretch KSI are trying to make, indicating 30 kW which is less far from 50 kW (in order to try to avoid troubles with the MTO), while it is still 20 kW as I experienced.
And I made a few touch ups to the text above.