3) a little self help goes a long way.
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New Tesla Model 3 extended range locked me out, Tesla refused to help
- Thread starter bddesh
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I don't agree with this sentiment. There are plenty of threads where people are critical of Tesla UI, its business practices, service, whatever, and the threads aren't drowned out by naysayers. Rather, its frequently the opposite.
I think that OP's first message tone really set the stage for a ton of opposition. He seems to have done several things wrong that night and doesn't seem to accept any of it, instead hanging his hat on the closed service request.
el-guapin
Trust no One
Anyone else read the whole thing in a boomer voice?
The important question is how the phone was setup, was it as a phone key or not? And what troubleshooting steps were done to resolve it?
Been carrying my phone as a key for years now and not bringing my wallet. You are risking not being able to get in the car if something messes up though and that’s on you. That said I cannot see what could make it impossible to get in the car with either internet or Bluetooth access except for a hardware issue.
The important question is how the phone was setup, was it as a phone key or not? And what troubleshooting steps were done to resolve it?
Been carrying my phone as a key for years now and not bringing my wallet. You are risking not being able to get in the car if something messes up though and that’s on you. That said I cannot see what could make it impossible to get in the car with either internet or Bluetooth access except for a hardware issue.
73Bruin
Member
I had a number of problems getting my old LG G6 to work properly on BT with our MY. I was continually having to disable and reenable BT on the phone every time I went to the car. If I remembered, I could use the app to unlock the car, but I still needed to did/reenable BT in order to "start" the MY.
Interestingly this never happened at home and in our WiFi coverage area; it only happened when away from home. The problem went away when I upgraded my phone to a Pixel 5a. I also had to setup the new phone in the car with the key card.
On a different note, another reason to always carry your key card is because you will need it for things like valet parking and non-Tesla service places (e.g. Costco for a flat repair) or maybe even for a third party to drive your Tesla when you can't be in the car and want to retain your phone.
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AquaY
Member
Baby boomer....born between 1946-64
aka...old guy or gal
That is my take on that comment.
Hey I resemble that voice!! lol
What happened to people actually reading you know Manual. It is all there about the limitations and making sure to have a key card as back up with you at all times. Why would they waste time on customer service as you personal counselor to listen to whine and moan that we see here from never satisfied people? I would rather see them concentrate on better quality control and extending service centers and charging network vs customer service expansion.
Stereotypical old person voice, especially subsequent messages with the incorrect statement about how the technology works defended with "I am an engineer, ... , I know how technology works" just made me read it in the type of voice my grandfather would have when talking about the technology he didn't really understand but didn't want to admit that was the case.
MaskedRacerX
Member
I read it in kind of a zany voice, like Spongebob ...
FastEddieB
Member
Good point.
I had a short list of questions when we picked up our Tesla. One was, “Do we have to do anything to link a credit in order to use a Supercharger?” The rep said no, it was automatically set up to the card we put our deposit down on. Our first attempt let us charge, but the app said no further charging was possible until we linked a credit card. Which we did, and that was that.
To be fair, the handful of other questions were answered accurately, so I think it’s reasonable to assume info from the dealer is correct, at least until proven otherwise. That said, dealer advice to be 100% dependent on a single consumer electronic device for car entry and operation should have been seen as suspect on its face.
And though it really shouldn’t matter, I’m firmly in Boomer territory. As my avatar probably suggests.
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Also not all SA (sale advisers) are knowledgeable. Maybe he was a newbie SA. Anyway OP this is a good lesson that you learned, life is hard if you make it harder. Breath in and enjoy the fact that we are alive and well!
AquaY
Member
I figure he meant that but I couldn't figure out what the voice of a boomer sounds like. I mean there are millions from all over. Men, women, all races , all voices. So it didn't make sense to me.
Perhaps he just means an old man " Get off my lawn" kind of thing.
Funny thing is, I took the OP to be a Millennial
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Knightshade
Well-Known Member
This is factually wrong.
I am...dubious of these claims... given you got the first thing wrong, and also claimed Tesla nowhere tells you to carry the keycard, when the manual specifically tells you to do that.
Even if it's NOT setup as a key, you can still unlock it over LTE or Wifi just using the app.
Even more important- was he at the right car?
Because from everything he said- it he wasn't
Original post said:
The app connected- and showed him his car was unlocked with sentry off.
Yet he was standing in front of a locked car with sentry on.
Wrong car.
As @jjrandorin already pointed out several pages ago.
He only recently got it, and there's a bajillion teslas in CA, so not surprising there'd be another that looked like his parked nearby. But it's the only thing that actually fits the story he told.
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Yeah always take your card or buy a ring key https://www.amazon.com/CNICK-Tesla-...9Y2xpY2tSZWRpcmVjdCZkb05vdExvZ0NsaWNrPXRydWU=
Or add a buddy or family member to your car you can give them a call and they could unlock your car. Or they can even start it for you if your phone and card are lost or stolen.
Or add a buddy or family member to your car you can give them a call and they could unlock your car. Or they can even start it for you if your phone and card are lost or stolen.
AquaY
Member
This scenario is exactly why i bought the CNICK ring key.
Unfortunately it fails 90% of the time.
I emailed them and they said the phone key needs to be disconnected from the car for it to work.
Shutting off my iphone didn't help. So if there is a phone malfunction I can't trust the ring.
Too bad too. I really liked the idea.
I also love your idea of adding a buddy and they can actually start your car for you. that's a great idea for an extra level of backup
Msjulie
Active Member
I have to wonder, does everyone read every manual for everything they own? I guess you do.
Not saying OP shouldn't read the manual, that's not the point really - OP wasn't prepared, ok.
Let's all just treat people badly when they screw up, that will fix them.
Well, someone mentioned that since Tesla is quite complicated that they should explain tech better which they do in Manual! I didn’t treat OP badly. Thanks for comment.
P.S.
To be honest I have seen same kind of posts in past 3 years being on different Tesla forums. When people say “I know how technology works I am engineer and etc“ then they went ahead and showed they had no clue what they were talking about in regards to Tesla.
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