Draft letter found by Elon Musk's dry cleaners in suit coat pocket:
December 1st, 2016
Dear valued customers:
Having told you that we expected to deliver the EAP you paid for by the end of this month, we feel a responsibility to bring you up to date on where things stand. With that date just weeks away, it's now clear that we will not be meeting your expectations and ours, and we want to apologize. While we continue to believe that your HW2 vehicle has everything it needs to provide all the announced EAP features, developing our own software from scratch turned out to be harder than we thought. We're still working around the clock, but it's now looking like months of effort will be required, and we thought you should know that now, rather than continue to focus on the December rollout we had announced and then be disappointed.
In the interest of fairness, we are refunding the payment you made for EAP. We will roll out various aspects of the system to you as soon as we can do so safely and effectively. We now hope to complete it all by the end of 2017. At that time, you will be given the opportunity to either revert to a non-AP car, or pay again - this time with a 20% discount as a gesture of thanks for your patience - and keep the EAP features.
Best regards,
Imaginary Elon Musk
NOTE: The above post is intended as satire. It was not written by Elon Musk or anyone at Tesla.
December 1st, 2016
Dear valued customers:
Having told you that we expected to deliver the EAP you paid for by the end of this month, we feel a responsibility to bring you up to date on where things stand. With that date just weeks away, it's now clear that we will not be meeting your expectations and ours, and we want to apologize. While we continue to believe that your HW2 vehicle has everything it needs to provide all the announced EAP features, developing our own software from scratch turned out to be harder than we thought. We're still working around the clock, but it's now looking like months of effort will be required, and we thought you should know that now, rather than continue to focus on the December rollout we had announced and then be disappointed.
In the interest of fairness, we are refunding the payment you made for EAP. We will roll out various aspects of the system to you as soon as we can do so safely and effectively. We now hope to complete it all by the end of 2017. At that time, you will be given the opportunity to either revert to a non-AP car, or pay again - this time with a 20% discount as a gesture of thanks for your patience - and keep the EAP features.
Best regards,
Imaginary Elon Musk
NOTE: The above post is intended as satire. It was not written by Elon Musk or anyone at Tesla.