Well that sucks. So Tesla is just very sleazy in how they chose to handle this
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NHTSA Investigates Failing MCUs
- Thread starter 2101Guy
- Start date
Well that sucks. So Tesla is just very sleazy in how they chose to handle this
But so far they haven't offered the MCU2 upgrade to the majority of people that are having MCU1s fail.
True, but supposedly they are "coming soon." There could be a few containers full of MCU2 cruising across the Pacific right now.
maxse
Member
My exact words to SC when dropping off my failed MCU1...
Can I pay to upgrade to MCU2? No...
I am outside of the warranty so they are expecting me to pay and still drive off with an MCU1...
Now maybe this will change a few months from now...we will see.
Do you have a link to a Tesla document that cites the 4 year warranty for purchased MCUs? I’d like to pass it on to Tesla service. Thanks in advance.
They have updated the warranty and reduced the coverage: Touchscreen and Media Control Unit: 2 years or 25,000 miles, whichever comes first.
https://www.tesla.com/sites/default...repair-limited-warranty-en-us.pdf?redirect=no
I wonder when they did that.
Edit: As of June 1st, 2020 it was still a full 4 years: Wayback Machine
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jpvdheijn
Active Member
Take a look at the support page and the warranty. There should be a document called limited warranty of such sort. There it is described, but I can tell you that this document can be new for sec's. I managed to get confirmation of this after 3 months of calling and mailing with the sec
From above link: it's 2 years/25k
Coverage Period - Parts This Tesla Parts, Body & Paint Repair Limited Warranty begins on the Part(s)’ purchase date and provides coverage for the period of 12 months or 12,500 miles (20,000 km), whichever comes first, with the exception that specific categories of parts have unique warranty coverage periods as outlined in the table below: Sheet Metal Limited Lifetime Drive Unit* 4 years or 50,000 miles (80,000 km), whichever comes first Vehicle High Voltage Battery* 4 years or 50,000 miles (80,000 km), whichever comes first Wall Connector 4 years Touchscreen and Media Control Unit 2 years or 25,000 mile
Coverage Period - Parts This Tesla Parts, Body & Paint Repair Limited Warranty begins on the Part(s)’ purchase date and provides coverage for the period of 12 months or 12,500 miles (20,000 km), whichever comes first, with the exception that specific categories of parts have unique warranty coverage periods as outlined in the table below: Sheet Metal Limited Lifetime Drive Unit* 4 years or 50,000 miles (80,000 km), whichever comes first Vehicle High Voltage Battery* 4 years or 50,000 miles (80,000 km), whichever comes first Wall Connector 4 years Touchscreen and Media Control Unit 2 years or 25,000 mile
The service writers don’t even know about the change. I emailed on June 10th and they wrote;
Hello,
Unfortunately the MCU2 is not yet available for your vehicle at this time and we don’t have an ETA as to when it will be available. A replacement MCU1 with a 4 year warranty is available for $2,675.00 plus tax.
Please let me know if you have any questions.
Kind regards,
| Service Advisor
1636 West 4th Ave., Vancouver, BC, V6J 1L9
[email protected] |
#######@tesla.com
General questions/support: Tesla.com/support.
24/7 Roadside Assistance: 1-877-798-3752
Or it maybe different up here in Canada?
Hello,
Unfortunately the MCU2 is not yet available for your vehicle at this time and we don’t have an ETA as to when it will be available. A replacement MCU1 with a 4 year warranty is available for $2,675.00 plus tax.
Please let me know if you have any questions.
Kind regards,
| Service Advisor
1636 West 4th Ave., Vancouver, BC, V6J 1L9
[email protected] |
#######@tesla.com
General questions/support: Tesla.com/support.
24/7 Roadside Assistance: 1-877-798-3752
Or it maybe different up here in Canada?
And the public is supposed to believe that Tesla vehicles have. much less maintenance than the typical ICE vehicle? Lol.
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Many/most of us now have external storage in our cars for Sentry/Dashcam. What SHOULD happen, is that this storage should also be used for temp storage, so things like logs, music caching, games, easter eggs, etc can be done where the loss is insignificant. The permanent storage can be used for firmware only. This minimizes the overall size in the emmc, and it allows for easy and fast recovery in case of a major failure.
maxse
Member
They are most likely not going to open up to something like this as it leads to tampering...
Any commodity flash storage device could be soldered to the MCU, say a micro SD reader like we use on modern enterprise servers. This would make more sense from a servicing standpoint for sure but my guess is they don’t want you to be able to easily remove and read the data.
It could have still been 4-years as of June 10th. At this point we only know it changed sometime between 6/1 and 7/3. (Or maybe with your evidence we can narrow that to 6/11-7/3.)
I'm sure that will come.... especially as they keep adding more (imo) bloat with games and apps like Trax. I have nothing against the games, but certainly not at the expense of longevity. It really is controllable built in obsolescence. Just pump out more c**p to fill up the eMMC / NV memory and you can bring on predictable earlier failure.
Surely "It's not {only} about ambient heat." No?
Most if not all components have shorter life expectancy when operated at higher temps?
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