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Octopus Go tariff billing
- Thread starter G4WFT
- Start date
just wanted to let you guys know, that after 2 calls and 2 emails I got my bills sorted.
hi Can I just check something please, I have the go tariff at 5p, i used 23kwh the other night in 3.43hrs what should the cost be? £1.15
thanks
thanks
I may be wrong, but aren't there Ofgem rules on back-billing where energy companies cannot bill you for energy used more than 12 months ago if they haven't billed you or have given you an inaccurate bill - and as long as you haven't obstructed them from getting readings?
I'm on Octopus Go and always have to email them to get a electric bill. I was also told by Octopus this happens if you have any missing 30 min readings. Like others I can see each days 30 min reading on their portal so I'm not doing anything to obstruct readings
I'm on Octopus Go and always have to email them to get a electric bill. I was also told by Octopus this happens if you have any missing 30 min readings. Like others I can see each days 30 min reading on their portal so I'm not doing anything to obstruct readings
thanks thought so, although the daily usage from the smart meter monitor seems far higher, will need to investigate a bit more
Oh that's normal unfortunately. It does not affect billing in anyway though, the actual billing will be correct. The in home display is just that, an in home display and it's not actually involved in billing. Unfortunately these displays can't cope yet with these dual rate tariffs, maybe they never will. The smart meter rollout was never especially smart.
That monitor is locked on the peak rate, although some people report theirs is locked on the cheaper rate.
kelvin 660
White SR+ with LFP battery
Octopus GO have stopped billing me again!
Checked using Smart Meter Reports website and found 2 missing electricity 1/2 hours readings and 2 days (96 1/2 hour readings) are missing.
I have emailed them again and hopefully they will sort it out before the new tariff starts in April. I do have to wonder how good their back office systems are when they can't capture these events automatically?
No wonder I was so much in credit as this happened at the beginning of the year!
Checked using Smart Meter Reports website and found 2 missing electricity 1/2 hours readings and 2 days (96 1/2 hour readings) are missing.
I have emailed them again and hopefully they will sort it out before the new tariff starts in April. I do have to wonder how good their back office systems are when they can't capture these events automatically?
No wonder I was so much in credit as this happened at the beginning of the year!
Lord Farquad
2022 MYLR W/B/20s/Tow bar. Previously 2021 M3SR+
In theory they shouldn't miss anything.. the meter has enough memory to store (IIRC) 3 months of events so a short loss of signal should mean nothing is lost.
So something is wierd at Octopus..
So something is wierd at Octopus..
I started with them about a year ago and I have already had a bill generated but it’s for way above the Go pricing, I reckon I wasn’t on it when they said I was.
Tried to ring but too long a wait.
Tried to ring but too long a wait.
I’ve had a few electricity bills missing. Contacting them via Twitter has had an immediate resolution.
cryo
Member
Daily usage or daily charge? The smart monitor will indicate your pricing at cumulative high rate but you will be charged as per go dual rate on your bill.
Yeah those monitors are essentially useless.. they don't support variable tariffs. Mine is in the bin. The octopus site has a good breakdown of your usage.
Rooster6655
Active Member
I think mine stored even longer than that when I had a similar problem for over 6 months
phil4
Member
It's not just the meter... it doesn't go from the meter to Octopus... it goes via some central system run, I think, by Capita.
So when you have issues like this where there's the odd half hour missing, it's not the meter that's the problem, it's the Ocotopus Capita link. I was missing reading for many many many months, and even had a meter firmware update, and they still managed to "retrieve" as they put it the missing readings.
I found that I just needed to keep prodding them.
Even when they have the readings they're all over the shop. Last month I got an Electricity only bill, which was a catchup from 2 months prior. This month I get both, but the gas is a catchup from mid December. It's not that they've missed any readings, it's just slightly organised chaos there. Imagine if your bank worked in the same way!
RedMod3
Member
My in-house display used to have accurate prices and values for my GO tariff, but now it's all priced at the higher rate. Must admit I don't care as the billing is based on the half hour meter reads.
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