You didn’t speak to Tesla, you spoke to one of Tesla’s employees. That employee answers phones and answers questions. As such he/she didn’t give you his/her word. That employee is not empowered to bind the corporation and to change corporate policy. That employee just gives you the best information he/she has. He/she doesn’t make promises, just reads. Since you didn’t mention the salvage status, that employee responded to the information you did disclose.
As far as get it in writing, the Tesla corporate policy regarding salvage vehicles is already in writing. Tesla’s warranty is also in writing.
I think you knew Tesla’s policy and called to see if the car’s salvage status was in Tesla’s database. Then thinking it hadn’t been identified as a salvage by Tesla, you bought the car in the hopes Tesla would continue to support the car despite its salvage status. But Tesla was aware the car was a total loss, so true to their written policies, they did not continue warranty coverage and supercharging.
As far as Tesla is concerned, that car was wrecked, paid for by the insurance company, and the car belongs on the scrap heap. You come along and say that car isn’t scrap, it’s a nice car and I can fix it. The insurance company is happy you’ll pay money for the scrapped vehicle so they sell you the wreck.
Now you go back to Tesla and tell them how angry you are, how you called someone at Tesla who read off the standard warranty policy instead of the totally wrecked Tesla policy.
Your mistake was trying to dupe Tesla into providing warranty and charging support for a salvage vehicle. They won’t. They’ve got a written policy that they won’t. You can go to court, you can hang black balloons on the car, you can cause a ruckus at the repair facility that gets you a police escort off the premises, it won’t change anything.
You can try to stir up things here, it won’t help. As a group, we are fairly bright. If you tell us you bought a salvaged car and you weren’t smart enough to read Tesla’s policies on salvaged cars, we’ll probably get the idea you just aren’t bright. Or if you did read the policies, you might still be bright but just not at all honest. Since the police had to remove you from Tesla property, I assume you were loud and disruptive too.
As for me I think you made a coldly calculated telephone call, and solely on that weak basis, you made an expensive bet. Your bet didn’t turn out as well as you’d hoped. Now instead of recognizing the risk of that weakly based bet, you are frustrated and lashing out. If you are hoping there will be a huge groundswell of support here, that’s not going to happen. You aren’t going to sue Tesla. You can’t win. You can only learn and move on. Or not.
Ok so you know the story better than me I see ?
Cool bananas if everything above is your ignorant stance on what's taken place, I don't care about 6 more months of warranty, neither do I care about $5 a week of Tesla supercharging 45mins away from my home. What my concern here is about the safety of society and my occupants or any person whom the car is sold to should the car need an update/ patch due to a security or safety matter.... this elephant in the room that apparently me not being "so bright" none of you have touched on, responded to , or even cared or considered. Your all rambling on about how I'm the bad guy and how Im to blame at fault here , don't worry dude your share prices will increase by a few thousand and that will make you take out your girl to that restaurant and order the seafood instead of the pasta this time.
If what your saying is apparently so, so why have I been to that dealership several times but the police were never called or I never came on here to complain? well Ill tell you why, coz it is a "crap company, with crap company service" treating there customers like trash , and not then calling police on them for no "apparent reasons" I have even emailed Tesla 18 times to ask them and they have not been able to even justify why, lets not forget the whole incident from beginning to ending was recorded ! hence they cant reply or claim anything bad on my part. They wanted this car away from them altogether and they did their utmost to exhaust every avenue to , and they did. But I will now park my car "no not on their premises" but "right out the front of there premises , on a public street in clear sight view for everybody to see!" and that there is not "Tesla getting what they wanted!" that there is telling each and every single person that goes on that street which believe me it is thousands a day! and anybody thinking of buying or contemplating between a Tesla to now ask many questions, and this is how you get Tesla to fix your car when they think they dominate anybody! I will be drawing "lemons all over it too!" I will send all you guys photos "you will love it !"
So continue with all your replies and responses of how "it is me" at fault and to blame, but let me reassure you "a customer employee" is "Tesla!" ohhhhhh wait a second I get you now, what your telling me is I was supposed to get Elon Musk on the phone and he could of told me!! AHHAHAHA . When you call up the dealership and get transferred to "service enquires" that is who you speak to and who sees the cars database and status, they made a verbal statement of the car being "under warranty and supercharging" based on the cars status at the time and I purchased the car on this premise. Who's given me the wrong information here? "Tesla!" call it employee, Elon Musk George bush" the people who told me "this car is supported" was Tesla they gave me the wrong information, and based on this wrong information that they only and nobody else had access or knowledge to able to give this information "it was wrong" so whatever I have paid for this car minus the $20,000 you people say its worth then that is how much Tesla has put me in a disposition of loss.
All of you coming on here judge Judy with 25 different opinions and outcomes, I wanna hear just one of you say what you think of the security issue and vulnerability and if Tesla should or take of this in the interest of safety and public!
let me tell you this since I've posted on this forum and taken phone calls from people about the car and speaking to general public members and Tesla owners , they dont even want to touch it, one man can change a lot , and this just goes to show how stupid they are, they think by what they've done they have somewhat "dodged a bullet" so to speak, what they have done is dodged a bullet and "planted a mine site" . and it lets me sleep that much better at night to know , I did not get "bent over", I got punch to the back of my head when I wasn't looking , we call this "a dog shot!"
"But I got back up and put 100 people in intensive care"
"the reason people do bad things is because good people let them" you all let them do bad things, never to question anything! I also have a word for this "losers"
We all may come to see it under the same light one day, but for now you need to respond to the safety/security issue at hand!