Pano roof brackets broken! Tesla won't repair due to salvage vehicle

[DARK_VADAR]

You didn’t speak to Tesla, you spoke to one of Tesla’s employees. That employee answers phones and answers questions. As such he/she didn’t give you his/her word. That employee is not empowered to bind the corporation and to change corporate policy. That employee just gives you the best information he/she has. He/she doesn’t make promises, just reads. Since you didn’t mention the salvage status, that employee responded to the information you did disclose.

As far as get it in writing, the Tesla corporate policy regarding salvage vehicles is already in writing. Tesla’s warranty is also in writing.

I think you knew Tesla’s policy and called to see if the car’s salvage status was in Tesla’s database. Then thinking it hadn’t been identified as a salvage by Tesla, you bought the car in the hopes Tesla would continue to support the car despite its salvage status. But Tesla was aware the car was a total loss, so true to their written policies, they did not continue warranty coverage and supercharging.

As far as Tesla is concerned, that car was wrecked, paid for by the insurance company, and the car belongs on the scrap heap. You come along and say that car isn’t scrap, it’s a nice car and I can fix it. The insurance company is happy you’ll pay money for the scrapped vehicle so they sell you the wreck.

Now you go back to Tesla and tell them how angry you are, how you called someone at Tesla who read off the standard warranty policy instead of the totally wrecked Tesla policy.

Your mistake was trying to dupe Tesla into providing warranty and charging support for a salvage vehicle. They won’t. They’ve got a written policy that they won’t. You can go to court, you can hang black balloons on the car, you can cause a ruckus at the repair facility that gets you a police escort off the premises, it won’t change anything.

You can try to stir up things here, it won’t help. As a group, we are fairly bright. If you tell us you bought a salvaged car and you weren’t smart enough to read Tesla’s policies on salvaged cars, we’ll probably get the idea you just aren’t bright. Or if you did read the policies, you might still be bright but just not at all honest. Since the police had to remove you from Tesla property, I assume you were loud and disruptive too.

As for me I think you made a coldly calculated telephone call, and solely on that weak basis, you made an expensive bet. Your bet didn’t turn out as well as you’d hoped. Now instead of recognizing the risk of that weakly based bet, you are frustrated and lashing out. If you are hoping there will be a huge groundswell of support here, that’s not going to happen. You aren’t going to sue Tesla. You can’t win. You can only learn and move on. Or not.

Ok so you know the story better than me I see ?

Cool bananas if everything above is your ignorant stance on what's taken place, I don't care about 6 more months of warranty, neither do I care about $5 a week of Tesla supercharging 45mins away from my home. What my concern here is about the safety of society and my occupants or any person whom the car is sold to should the car need an update/ patch due to a security or safety matter.... this elephant in the room that apparently me not being "so bright" none of you have touched on, responded to , or even cared or considered. Your all rambling on about how I'm the bad guy and how Im to blame at fault here , don't worry dude your share prices will increase by a few thousand and that will make you take out your girl to that restaurant and order the seafood instead of the pasta this time.

If what your saying is apparently so, so why have I been to that dealership several times but the police were never called or I never came on here to complain? well Ill tell you why, coz it is a "crap company, with crap company service" treating there customers like trash , and not then calling police on them for no "apparent reasons" I have even emailed Tesla 18 times to ask them and they have not been able to even justify why, lets not forget the whole incident from beginning to ending was recorded ! hence they cant reply or claim anything bad on my part. They wanted this car away from them altogether and they did their utmost to exhaust every avenue to , and they did. But I will now park my car "no not on their premises" but "right out the front of there premises , on a public street in clear sight view for everybody to see!" and that there is not "Tesla getting what they wanted!" that there is telling each and every single person that goes on that street which believe me it is thousands a day! and anybody thinking of buying or contemplating between a Tesla to now ask many questions, and this is how you get Tesla to fix your car when they think they dominate anybody! I will be drawing "lemons all over it too!" I will send all you guys photos "you will love it !"

So continue with all your replies and responses of how "it is me" at fault and to blame, but let me reassure you "a customer employee" is "Tesla!" ohhhhhh wait a second I get you now, what your telling me is I was supposed to get Elon Musk on the phone and he could of told me!! AHHAHAHA . When you call up the dealership and get transferred to "service enquires" that is who you speak to and who sees the cars database and status, they made a verbal statement of the car being "under warranty and supercharging" based on the cars status at the time and I purchased the car on this premise. Who's given me the wrong information here? "Tesla!" call it employee, Elon Musk George bush" the people who told me "this car is supported" was Tesla they gave me the wrong information, and based on this wrong information that they only and nobody else had access or knowledge to able to give this information "it was wrong" so whatever I have paid for this car minus the $20,000 you people say its worth then that is how much Tesla has put me in a disposition of loss.

All of you coming on here judge Judy with 25 different opinions and outcomes, I wanna hear just one of you say what you think of the security issue and vulnerability and if Tesla should or take of this in the interest of safety and public!

let me tell you this since I've posted on this forum and taken phone calls from people about the car and speaking to general public members and Tesla owners , they dont even want to touch it, one man can change a lot , and this just goes to show how stupid they are, they think by what they've done they have somewhat "dodged a bullet" so to speak, what they have done is dodged a bullet and "planted a mine site" . and it lets me sleep that much better at night to know , I did not get "bent over", I got punch to the back of my head when I wasn't looking , we call this "a dog shot!"

"But I got back up and put 100 people in intensive care"

"the reason people do bad things is because good people let them" you all let them do bad things, never to question anything! I also have a word for this "losers"

We all may come to see it under the same light one day, but for now you need to respond to the safety/security issue at hand!

 

[Don85D]

I recently purchased a 10 year old Toyota Tundra pickup for odd jobs that need towing power or cargo space. After the purchase I asked a local dealership to check the VIN for any outstanding safety recalls. There were four outstanding as the previous owner didn't care. Toyota fixed the weaknesses (carpet can catch the accelerator) and even provided an extended warranty and coating for frame rusting issue. I expect that they will change the air bags when the time comes as this is common to every car with Takata air bags.

Tesla should at least do the same if you are driving the vehicle but the decision is yours if you want the recalls applied. So far safety recalls for the Model S are for air bag replacement and testing for loose seatbelt anchors. The car is not a hazard and you can check the seatbelt anchors yourself. I wouldn't hesitate to drive the car until it is your turn for air bag replacement.

Your conflict with Tesla should have nothing to do with safety recall repairs, in my opinion.

 

[Mark_T]

Your conflict with Tesla should have nothing to do with safety recall repairs, in my opinion.

Nor I imagine will it have any impact on any safety recalls, but the OP is trying to categorize a lack of software updates as a 'safety' problem'.

It is just another shift in the argument that will not hold water but it doesn't stop him trying...

 

[drklain]

And unlike your Toyota Tundra, his car was written off by the Insurance company and has a Salvage title, so it is no longer supported...your used car IS supported despite it's age because it has never been declared a total loss after an accident...his was.

 

[DARK_VADAR]

ummm actually "ok but no"

my argument now for the twenty fifth hundredth billionth millionth time is, there was the ability shown by hackers in china to turn the car off , open its doors in 2016. my car is a 2016 and may need critical safety patches software updates, if the Tesla policy Is no update on cars that have a salvage title, where does this leave the car and the public and me and any future owners!!!!!

Furthermore they are not confirming whether it does have the vulnerability issue or not, regardless the software in the car is back to 2016 original factory reset, so since then up to now 3 years, is there anything my car may need updating to that would be "critical" well Tesla isnt even replying at all , so would you get into the car knowing it may be this vulnerable ? me personally I value and like my life so I won't, but would be good if Tesla would confirm the status and if need update "just do it"

 

[DARK_VADAR]

And unlike your Toyota Tundra, his car was written off by the Insurance company and has a Salvage title, so it is no longer supported...your used car IS supported despite it's age because it has never been declared a total loss after an accident...his was.

exactly its a tundra and its a much older car, these are supposed to be "the way of the future" and only 17,000kms and is breaking down and not supported by this "way of the future" company, the point he raised is that even at out of warranty companies do the right thing !

 

[MP3Mike]

Furthermore they are not confirming whether it does have the vulnerability issue or not, regardless the software in the car is back to 2016 original factory reset,

A factory reset doesn't downgrade the firmware or return it to the original factory version... So you are saying that the car has never been updated since 2016? (What version is on it?)

 

[Don85D]

Unlike a Tesla, all of the vehicles that I have owned in the past have firmware that doesn't change after I drive the car off the lot. It stays that way for the life of the car and I actually prefer that as learning a new user interface is a pain. In the case of a salvaged Tesla the SW is frozen at a certain level and the features are fixed. It looks like a normal car and only safety recalls need be applied if the car is certified and back on the road.

I think this issue is simple to resolve and accept. Just consider the Tesla SW as frozen with no more updates. I'm actually looking forward to this status for our Tesla as I don't need gadgets and apps when I'm driving.

 

[trm2]

Alex, your safety argument is specious.

I’m fairly certain from posts in this thread that you purchased the vehicle knowing it was written off so there are two possibilities.

You asked Tesla if there was warranty and supercharging on the car after informing them that it was written off. If you fully disclosed that fact and they told you it has warranty, support, etc. they absolutely need to provide it.

You asked about those items obfuscating the write off. In that case, well, I’ll just say that I would avoid using terms like fraud, misrepresentation or lie while in court.

 

[Mark_T]

A factory reset doesn't downgrade the firmware or return it to the original factory version... So you are saying that the car has never been updated since 2016? (What version is on it?)

This is an easy one for you Alex, just tell us which firmware version your car is currently on?

... and no, a 'factory reset' does not revert the firmware to an earlier version, it just clears a bunch of user settings.

This is why most people don't bother trying to respond to the ever changing focus of your concerns as they just aren't real...

 

[DARK_VADAR]

A factory reset doesn't downgrade the firmware or return it to the original factory version... So you are saying that the car has never been updated since 2016? (What version is on it?)

My understanding is that a factory reset does take it back. However it is on 8.3

 

[DARK_VADAR]

This is an easy one for you Alex, just tell us which firmware version your car is currently on?

... and no, a 'factory reset' does not revert the firmware to an earlier version, it just clears a bunch of user settings.

This is why most people don't bother trying to respond to the ever changing focus of your concerns as they just aren't real...

factory reset, not a steering wheel reset. Well its sad that a few guys on a Tesla forum have to tell me this, when asked Tesla there was no reply so would you jump into a car not certain if it is peached or secure without the manufacturer confirming so ? this is where Im at and they will not confirm so, which makes me even more paranoid as it seems they don't want to tell me so and then only to find out it isnt but due to the policy they have with "written off vehicles, will not receive updates/patches"

 

[drklain]

A factory reset does NOT take back what version of software you are on. It:

(1) reboots the computer (which can eliminate any memory leaks or issues that come up when a computer runs for a long period of time without being rebooted
(2) removes all your personalized settings (seats, mirrors, doors, etc.)
(3) removes any car settings (favorite music stations, AP settings, etc.).

Basically it restores the car's software to be a "clean version" of that software as if it was just received from the factory with that software version installed. At present there is no way to revert to an earlier version of the software (actually, you probably can if you root the car, but that is a whole different discussion).

 

[drklain]

Your car is perfectly secure. The hack demonstrated by the Chinese was very specific, and they had the car join the wifi network they used to root the car. Are you in the habit of routinely joining wifi networks you don't know? If so, the security flaw is you.

Tesla has also apparently corrected at least one of the vulnerabilities those hackers used, and possibly all of them (I'm not sure as I don't keep up with it). Bottom line, this was a technical vulnerability but could only be exploited under VERY specific circumstances and with action taken by the OWNER to connect to the hacker's network. This is not a security flaw I would be worried about.

 

[DARK_VADAR]

Your car is perfectly secure. The hack demonstrated by the Chinese was very specific, and they had the car join the wifi network they used to root the car. Are you in the habit of routinely joining wifi networks you don't know? If so, the security flaw is you.

Tesla has also apparently corrected at least one of the vulnerabilities those hackers used, and possibly all of them (I'm not sure as I don't keep up with it). Bottom line, this was a technical vulnerability but could only be exploited under VERY specific circumstances and with action taken by the OWNER to connect to the hacker's network. This is not a security flaw I would be worried about.

I really hope your right , it was just freaky to know this and then after I repaired the door paddle that was broken (apparently a common issue) I went to Tesla and the windows and doors on the drivers side suddenly just did not work! If anything the whole lack of communication from Tesla when all these issues were asked and raised , including the coincidence of all this happening within days was a big shock for such a new car with very low milage.

***also the reset I did was , putting username and password into the Tesla main screen which resets to factory version SW from what I've been told by the Tesla employees who didn't recommend to doing, so I hope you are 100% right in what your saying it doesn't revert or take the version back, how are you sure about this ?

 

[Mark_T]

***also the reset I did was , putting username and password into the Tesla main screen which resets to factory version SW from what I've been told by the Tesla employees who didn't recommend to doing, so I hope you are 100% right in what your saying it doesn't revert or take the version back, how are you sure about this ?

Here's a quote from a report on cars having personal data stored on them:

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Also since you say you are on v8.3 you certainly didn't go back to 2016.

There will have been a more detailed version number in brackets right after the '8.3' which will probably have started with '2018' if you want to post that people can tell you with more precision just how old the firmware on your car is, but odds are it is somewhere around the middle of last year.

 

[swegman]

OP, I’m on version 8.1 on my 2013 NOT salvage car. I have refrained from updating to version 9 due to some reports of early cars having issues with superchargers once they updated to version 9. I have no fear of driving the car due to any perceived safety issue.

There have been no software updates directed to “fixing” an alleged safety issue. There have been updates to address the security issue you mentioned, and to improve Autopilot, which is still labeled as beta software. But no updates for safety issues.

 

[DARK_VADAR]

OP, I’m on version 8.1 on my 2013 NOT salvage car. I have refrained from updating to version 9 due to some reports of early cars having issues with superchargers once they updated to version 9. I have no fear of driving the car due to any perceived safety issue.

There have been no software updates directed to “fixing” an alleged safety issue. There have been updates to address the security issue you mentioned, and to improve Autopilot, which is still labeled as beta software. But no updates for safety issues.

in my opinion you may be putting yourself at risk, why don't you update ? and what do you do when your vehicle asks you to update? reject it ? hahahah

 

[mvotb]

Exactly. I reject it until it stops asking me to update. I'm still on V8, and will not go to V9 until I have to, buy having to have the car worked on. V9 Is a downgrade for AP1 cars, thru a loss of functionality.

 

[swegman]

in my opinion you may be putting yourself at risk, why don't you update ? and what do you do when your vehicle asks you to update? reject it ? hahahah

That’s exactly what I do, I reject the update each time I get in the car. I wish the nag screen would go away, but I constantly get notifications that there is a new update to install, even though I am not connected to WiFi.

I had cancer surgery a little over 2 years ago. I am traveling extensively seeing the US while I am still able to. Thus, I rely on the use of the Supercharger network. Several early model year owners had issues not being able to charge on first generation Superchargers after they updated their cars to version 9 software. Since I do not want to get stranded somewhere due to a Supercharger issue, I have stayed on version 8.1, which works without problem.

As to there bring a safety issue by not updating, I respectfully disagree with your assertion. I have had my car serviced three times in the last 6 months; once for a screen replacement (due to yellow banding around the perimeter) in Tennessee; once for a driver’s door handle replacement in Florida; and for the annual maintenance in Maryland. I specifically asked each time whether any updates were issued for safety related matters and was assured that the updates (since the version 8.1 existing on my car) were only directed to features, such as the Atari games, fart sounds and autopilot enhancements (which I don’t have on my car). Each time, the Tesla service people told me I can stay on version 8.1 with no adverse effects.