Ignoring IS the official statement. This is typical for most corporations, but disappointing from Tesla.
Performance 3 customers are probably a small subset of customers. P3D- customers, smaller still. P3D- customers who got incentivised with free FUSC to order fast (like me), probably a very tiny group. The smaller the group the more you can screw them - and then simply ignore them when they speak up. --- I'm still hoping I'm wrong!
PS: They are probably loving it that they have caused a split (causing haves and have-nots) within the small Performance 3 group. This too is typical corporate strategy: Divide, and sit back, and laugh and ignore... I really really hope I'm wrong. Prove me wrong Tesla!