Phone App: iPhone/Android app

[dsm363]

Not sure if anyone has had trouble connecting to the car with the mobile app, but when I did the solution was to close out all the apps running in the background. When I did that it connected right away.

I have an iPhone 4S so I'm not sure this is applicable to other devices or OS's. Thanks.

Have you rebooted the entire iPhone recently? That may help.

 

[Lloyd]

Have you rebooted the entire iPhone recently? That may help.

I have found that if you don't have a stable WiFi or 3G signal, then connection is delayed or may drop.

 

[Al Sherman]

Wall as in how much electricity the car is actually using. (Note the car keeps track of kWh used from the battery, but this doesn't include things like vampire load or charging inefficiencies).

OMG! I guess that was the dumass question of the year! You were talking about the WALL. LOL. Sorry about that. Can't imagine what my feeble mind was thinking. Oh THAT wall.

 

[kendallpb]

Not sure if anyone has had trouble connecting to the car with the mobile app, but when I did the solution was to close out all the apps running in the background. When I did that it connected right away.

I have an iPhone 4S so I'm not sure this is applicable to other devices or OS's. Thanks.

Sorry, but I'm skeptical this mattered. When I have trouble connecting, trying again frequently works, and if not, waiting a minute does. So I wonder if it's just the time you took doing that--not what you did--that "fixed" it.

After all, most apps you see in the task bar aren't really "running in the background." When they're not the active app, most are just suspended (not actively running or using resources except some RAM), and iOS quits apps to free up even the memory, as needed. It lists all the apps you've run, whether they're using any resources or not.

- - - Updated - - -

BTW most common misconception about how iOS works, that everything in the task bar is running in the background/a drain on resources/etc.

 

[brianman]

Oh THAT wall.

TEG's been quiet lately. That's my excuse...

Also, I wanted to hear the song.

 

[SteveH]

Anyone else try to use "<" or ">" within their passwords? The website lets you use those characters, but it seems that the iPhone app will not be able to authenticate if you do.

 

[Dogface]

@SteveH - There are a number of special characters for passwords that are treated differently by the website and mobile app. I reported it to Ownership the day the iOS version was released so they are aware of the issue.

Anyone else try to use "<" or ">" within their passwords? The website lets you use those characters, but it seems that the iPhone app will not be able to authenticate if you do.

 

[HoneyBug]

My Samsung phone version 2.3.6 Gingerbread, has frequent issues connecting to the car. If I exit out of the app using the back "looped arrow" button it works fine the next time.
If I exit out of the app using the home button it just spins. When that happens if I just exit out with the back "looped arrow" button it again works fine the next time.
Looks like if the app is backgrounded and then brought back up, it fails to reconnect almost always. If it starts fresh it's fine.
Tesla, are you listening? This is a bug report.

This also happens on my husband's HTC Rezound running Android version 4.0.1.

 

[Getting Amped So]

Sorry, but I'm skeptical this mattered. When I have trouble connecting, trying again frequently works, and if not, waiting a minute does. So I wonder if it's just the time you took doing that--not what you did--that "fixed" it.

After all, most apps you see in the task bar aren't really "running in the background." When they're not the active app, most are just suspended (not actively running or using resources except some RAM), and iOS quits apps to free up even the memory, as needed. It lists all the apps you've run, whether they're using any resources or not.

- - - Updated - - -

BTW most common misconception about how iOS works, that everything in the task bar is running in the background/a drain on resources/etc.

You could be right, it might have been a total coincidence. However, my experiences with early versions of Windows (3.1, 95, NT) permanently scarred my belief in task switching. Those were the days!

 

[contaygious]

My Samsung phone version 2.3.6 Gingerbread, has frequent issues connecting to the car. If I exit out of the app using the back "looped arrow" button it works fine the next time.
If I exit out of the app using the home button it just spins. When that happens if I just exit out with the back "looped arrow" button it again works fine the next time.
Looks like if the app is backgrounded and then brought back up, it fails to reconnect almost always. If it starts fresh it's fine.
Tesla, are you listening? This is a bug report.

This also happens on my husband's HTC Rezound running Android version 4.0.1.

Same thing here, I always have to back out first and open again.

 

[highedu]

Anybody else's iPhone app stop working today?

i deleted the app from my phone, reset my iPhone, reinstalled the app, reboot the MS all to no avail.

I wonder if this is a server side issue at Tesla

 

[phx182flyer]

Mine is not working as well. About to call and see what's up

 

[Todd Burch]

Me too. Certainly must be a server problem. I'm sure Tesla already knows about it.

 

[radinator]

It is working for me again. Had not been working all afternoon.

 

[highedu]

Spoke to Tesla, they said it was a known issue on their end. They said it should work now and it does

 

[montgom626]

TM server back online.

 

[HoneyBug]

Yea, my Android app was dead yesterday too. It worked fine in the evening.

 

[kevincwelch]

Is anyone able to override the scheduled charging from the Android app? After installing 4.3 and scheduling charging to occur around 11pm, the "charge" tab on the Android app shows the option to switch to range charge, but the button at the upper right has been replaced by the "hourglass" indicator.

 

[cinergi]

Is anyone able to override the scheduled charging from the Android app? After installing 4.3 and scheduling charging to occur around 11pm, the "charge" tab on the Android app shows the option to switch to range charge, but the button at the upper right has been replaced by the "hourglass" indicator.

The next android app update will fix that.

 

[kevincwelch]

The next android app update will fix that.

Word.

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