I have no idea where this needs to go, and I doubt posting here will do anything, But want to share my Model 3 experience in Vancouver, Canada . Ill post most of the email here, which I sent to their support email. I really am surprised there isn't really anywhere to send these complaints that will actually do something about it. Correct me if Im wrong. Any advice would be appreciated.
"I want to share my subpar experience with my Tesla Model 3 delivery on June 25/2019. The overall experience with staff wasn't too bad. My sales person ****, was fantastic when originally ordered on July 4. Others in between also were satisfactory. However, at the delivery is when things started to be a poor experience for me. Firstly, it seemed the staff were in a constant hectic state, unable to give the customers the care and time they need to feel at peace and content with their purchase. Buying a new car is a special experience for people, and Tesla certainly doesn't make it feel that way. In fact, the Vancouver delivery office feels completely temporary, like a pop up shop. In any case, the whole thing felt extremely rushed, and that asking the staff for something you were bothering them, as they were scurrying all over. Overall the staff were pleasant given their circumstances, minus a few exceptions. The main point I would like to bring to your attention is the the quality control on the cars -- it is abysmal to say the least. It has left an awful sour taste in my mouth and am really disappointed with the way things turned out, as a first time Tesla buyer.
Please see below for all the issues I had with my car. Some I noticed there at delivery, some couldn't be seen until the car was washed and detailed myself, as it was relatively dirty when I received it. I really am upset about this whole situation and will do my best to describe the issues.
1. Cracked wood and chipped wood dash piece (reported to Tesla at time of delivery)
2. Roof liner dirty with hand prints (reported to Tesla). One of the employees said "there's not much we can do, it's cosmetic". That's a huge component to the car is it not? How can I be given a response like that? Cosmetic issues doesn't mean the issue is any less important. I would argue it's just as important as any other issue in a 70k+ new car. I pushed him further to try to replace the panel while I am here, but this wasn't an option apparently. He offered to try to help remove the stain. The guy used some soap and a rag to wipe most of it off, but there is still remnants of a faint black mark which is of course unacceptable to me. He said, "we can keep trying but that's probably the best it will be". I told him to note my file and he said "I'll try to note your file but most likely nothing can be done, they won't replace it". I'll "try" to note your file? How can that be an acceptable response? Basically he's telling me, "you are out of luck, nothing we can do". But it sounds like the staff have just been accustomed to these kinds of issues and just brush them off.
3. Chip in hood (Reported at delivery, they took 30 mins and put some touch up paint on it)
4. Scratches / scuff areas on bumper. Multiple, in 3 different spots in same area. (Reported at delivery, the one obvious area were buffed, but in the sun at home they are clearly visible. Couldn't see in the others in lighting at time of delivery).
5. Nick / chipped paint on door handle (not reported , not noticed til washed)
6. Blob of glue near door release on driver side
7. 3 really obvious tennis ball size discolored areas on one panel in the paint. I'm told this is from wetsanding in the base paint and not polishing before clear coating, ie. a rushed and lazy job. This can apparently not be buffed as it is not in the clear coat but under neath in the base layer.
8. Big u shaped scratch on the front hood, near emblem (noticed after wash)
9. One door not closing as easily as the rest , requires more force and doesn't sound the same as the others
10. Blotchy and uneven clear coat on driver door handle
11. Scratched plastic panel on driver side panel
12. Missing USB cables for charging
13. No Nema 14-50 adapter. In my original discussion purchasing the car, I believe I was told this adapter would be included. Instead all I got was the 110V adapter instead of both.
Please see photos and videos below:
Issue #1) Imgur
Issue #4)
Issue #7)
and
Issue #8)
Issue #10) Imgur
Issue #11) Imgur
Overall, car drives great, my friend is getting a Model 3 next week so I will compare the door issue to his to see if its really a problem or they are all like that to some extent. Im really just hoping to be able to go to a body shop at my own convenience and get reimbursed for that. Is that likely to happen? I can't really seem them giving me a satisfactory resolution. I dont want to repaint a door but if I have to I guess I will.. but on my own time and at my own leisure. Regarding the wood, it will take 2 weeks for a mobile guy to replace it.
"I want to share my subpar experience with my Tesla Model 3 delivery on June 25/2019. The overall experience with staff wasn't too bad. My sales person ****, was fantastic when originally ordered on July 4. Others in between also were satisfactory. However, at the delivery is when things started to be a poor experience for me. Firstly, it seemed the staff were in a constant hectic state, unable to give the customers the care and time they need to feel at peace and content with their purchase. Buying a new car is a special experience for people, and Tesla certainly doesn't make it feel that way. In fact, the Vancouver delivery office feels completely temporary, like a pop up shop. In any case, the whole thing felt extremely rushed, and that asking the staff for something you were bothering them, as they were scurrying all over. Overall the staff were pleasant given their circumstances, minus a few exceptions. The main point I would like to bring to your attention is the the quality control on the cars -- it is abysmal to say the least. It has left an awful sour taste in my mouth and am really disappointed with the way things turned out, as a first time Tesla buyer.
Please see below for all the issues I had with my car. Some I noticed there at delivery, some couldn't be seen until the car was washed and detailed myself, as it was relatively dirty when I received it. I really am upset about this whole situation and will do my best to describe the issues.
1. Cracked wood and chipped wood dash piece (reported to Tesla at time of delivery)
2. Roof liner dirty with hand prints (reported to Tesla). One of the employees said "there's not much we can do, it's cosmetic". That's a huge component to the car is it not? How can I be given a response like that? Cosmetic issues doesn't mean the issue is any less important. I would argue it's just as important as any other issue in a 70k+ new car. I pushed him further to try to replace the panel while I am here, but this wasn't an option apparently. He offered to try to help remove the stain. The guy used some soap and a rag to wipe most of it off, but there is still remnants of a faint black mark which is of course unacceptable to me. He said, "we can keep trying but that's probably the best it will be". I told him to note my file and he said "I'll try to note your file but most likely nothing can be done, they won't replace it". I'll "try" to note your file? How can that be an acceptable response? Basically he's telling me, "you are out of luck, nothing we can do". But it sounds like the staff have just been accustomed to these kinds of issues and just brush them off.
3. Chip in hood (Reported at delivery, they took 30 mins and put some touch up paint on it)
4. Scratches / scuff areas on bumper. Multiple, in 3 different spots in same area. (Reported at delivery, the one obvious area were buffed, but in the sun at home they are clearly visible. Couldn't see in the others in lighting at time of delivery).
5. Nick / chipped paint on door handle (not reported , not noticed til washed)
6. Blob of glue near door release on driver side
7. 3 really obvious tennis ball size discolored areas on one panel in the paint. I'm told this is from wetsanding in the base paint and not polishing before clear coating, ie. a rushed and lazy job. This can apparently not be buffed as it is not in the clear coat but under neath in the base layer.
8. Big u shaped scratch on the front hood, near emblem (noticed after wash)
9. One door not closing as easily as the rest , requires more force and doesn't sound the same as the others
10. Blotchy and uneven clear coat on driver door handle
11. Scratched plastic panel on driver side panel
12. Missing USB cables for charging
13. No Nema 14-50 adapter. In my original discussion purchasing the car, I believe I was told this adapter would be included. Instead all I got was the 110V adapter instead of both.
Please see photos and videos below:
Issue #1) Imgur
Issue #4)
Issue #11) Imgur
Overall, car drives great, my friend is getting a Model 3 next week so I will compare the door issue to his to see if its really a problem or they are all like that to some extent. Im really just hoping to be able to go to a body shop at my own convenience and get reimbursed for that. Is that likely to happen? I can't really seem them giving me a satisfactory resolution. I dont want to repaint a door but if I have to I guess I will.. but on my own time and at my own leisure. Regarding the wood, it will take 2 weeks for a mobile guy to replace it.
