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Proactive Contactor and Battery Upgrade Surprise!

Discussion in 'Model S: Battery & Charging' started by kyalami, Jan 28, 2016.

  1. kyalami

    kyalami Member

    Joined:
    Apr 29, 2015
    Messages:
    75
    Location:
    Providence, RI
    I ordered the winter tire package and then made an appointment to bring the car in when I was informed that it had arrived at the SC in Dedham, Ma. The car is a 2012 Signature P85 with 35K miles.

    Two days prior to the appointment I received a call informing me that they wanted to keep the car for a couple of days to install some upgrades that were indicated in their database.

    I delivered the car today and was told that they would inspect and upgrade the contactors, drop the battery and probably send it to Fremont for an upgrade. In the meantime they would install a loaner battery. Of course I was given a loaner (2014 P85).

    I have to say the I am impressed by this proactive approach. This is a CPO car with a renewed warranty so I am assuming that this proactive maintenance makes sense for Tesla, and of course, for me.

    While I was there I noticed a Model X in the lot. Unfortunately it was a customer car so I wasn't able to open it up and climb all over it!

    Btw, I forgot to mention. The entire service staff at the Dedham SC is incredibly attentive, hands on, and an absolute joy to deal with!
     
  2. Electric700

    Electric700 Member

    Joined:
    May 21, 2013
    Messages:
    984
    Location:
    Florida, United States
    I'm glad to see that they are taking good care of you!
     
  3. apacheguy

    apacheguy Sig 255, VIN 320

    Joined:
    Oct 21, 2012
    Messages:
    3,704
    Location:
    So Cal
    Kinda surprised to see they sold you a CPO that hadn't had the contactor retrofit already performed. They've known about this issue (and the fix) for some time now.
     
  4. ArtInCT

    ArtInCT Always Learning

    Joined:
    Sep 2, 2014
    Messages:
    1,602
    Location:
    Southern Connecticut
    A very nice story... Can you explain your CPO "renewed warranty" which you mentioned? I have not followed the CPO program and wonder what that warranty is?
     
  5. kyalami

    kyalami Member

    Joined:
    Apr 29, 2015
    Messages:
    75
    Location:
    Providence, RI
    Very simply, when you purchase a CPO car you get a four year 50,000 mile warranty. You also receive 24 hour roadside assistance. This makes it very attractive IMHO. Details under the preowned link on the website.
     

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