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Tesla has likely hired a lot of folks since the change in superchargeing billing or lack there of.
This could be as simple as a new person accustomed to 3s setup your account.
I would email on this question that way the responder has a few minutes to figure it out rather than risk putting a newbie on the spot.
That's not at all how that worked, though. They were explicitly clear that the old cars had the free unlimited Supercharging attached to them permanently. That could not be removed by any possible future sales promotions.The only reason I can think of in tesla land is that the car was traded in during the last week of March 2019 when tesla was offering to transfer free Supercharging from your old car to whatever new car was bought.
I am not sure how those cars were handled but I wouldn't be surprised if those cars lost free Supercharging. Doesn't make sense to the future buyer of that car that it wouldn't have it and causes confusion. Good luck at figuring this out.
So to help understand that article, here's the quote about the offer:Tesla brings back free Supercharging as end-of-quarter incentive - with a caveat - Electrek
This is one of the articles I read back then
So to help understand that article, here's the quote about the offer:
"According to people familiar with the matter, Tesla is offering existing owners with free Supercharging on their current vehicles to be grandfathered-in when purchasing a new Model S or Model X and get 3 years of free unlimited Supercharging if they order and take delivery by the end of the quarter."
That was trying to motivate people to buy newer cars. But they knew people were very attached to the free Supercharging they already had, and they wouldn't want to feel so let down by ripping off the band-aid all at once of having no free Supercharging. So they were offering that they new car could have 3 years of free Supercharging to provide kind of a gradual let-down of phasing it out. But that had nothing to do with changing what the old cars had.
Theres rumor that some vehicles that went back into Tesla's inventory, that they actually removed the unlimited supercharging feature prior to reselling the vehicle.
Sound like a lawyer may need to contact the TX dealer. Make sure you keep all communications. They are going to have to resolve this with Tesla.So... here is what I finally got in a response from Tesla....
"Looking at your account, I see your vehicle is configured for Pay Per Use Supercharging. This appears to be correct as I find an auction sale in this vehicle's ownership history. As of 4/23/2019, all vehicle-specific Supercharging benefits are removed after Tesla has sold a vehicle to an auction. I do apologize for this confusion."
So- even though the TX dealer I bought it from assured me that it had free supercharging ( because it did)- they sold it to me and once I registered it with Tesla- Tesla is only now taking away my FUSC- because they sold it at an auction 5 months earlier than when I bought it.
I am still pursuing with the dealer in TX- who sells many Tesla's and has claimed this far that the car should definitely have free supercharging. I asked them to further research on their end and work to a resolution.....
I will keep you posted (again)...
A trip to the supercharger should have been apart of the test drive.
So... here is what I finally got in a response from Tesla....
"Looking at your account, I see your vehicle is configured for Pay Per Use Supercharging. This appears to be correct as I find an auction sale in this vehicle's ownership history. As of 4/23/2019, all vehicle-specific Supercharging benefits are removed after Tesla has sold a vehicle to an auction. I do apologize for this confusion."
So- even though the TX dealer I bought it from assured me that it had free supercharging ( because it did)- they sold it to me and once I registered it with Tesla- Tesla is only now taking away my FUSC- because they sold it at an auction 5 months earlier than when I bought it.
I am still pursuing with the dealer in TX- who sells many Tesla's and has claimed this far that the car should definitely have free supercharging. I asked them to further research on their end and work to a resolution.....
I will keep you posted (again)...