Raise your hand if you feel forgotten on the trunk camera harness recall

[pnwadventures]

I received the recall letter from Tesla about this in December of '21, noting that they'd let me know when parts etc. were available. I've not heard a peep since. NHTSA VIN check shows it still incomplete (which is accurate). Should I just keep waiting patiently, or is there some action I'm supposed to take to get it scheduled?

 

[arnolddeleon]

Go to "service" in the app. I happen to do that yesterday and it showed the part was available and I was able to book a mobile service for this Wednesday.

I had actually forgotten about the recall since I was not having any issues. I was checking the app to see if the CCS update was available.

 

[Transformer]

Go to "service" in the app. I happen to do that yesterday and it showed the part was available and I was able to book a mobile service for this Wednesday.

Is there a trick? This recall doesn't show up in the app for me (the CCS retrofit does, for "early 2023") nor does Mobile service. The first appointment is Feb 24 in Palo Alto, so I booked that.

They didn't have the parts last time I tried.

 

[arnolddeleon]

I had the button for the recall and that's how I booked the repair for it.

 

[mrfiat74]

I tried to schedule the recall again a few months ago. They said the parts are still not available...

 

[EVRider-FL]

I never got notified that the parts were available, but when I had my Model 3 serviced for routine maintenance in November, they did the recall work too.

 

[Chisale]

Keep trying. I got letter at same time and Mobile Service was just out last week and repaired it. I think each Service Center just gets a few parts in at at time. The first time I got the notice I was too busy and then they used up that batch of part for others, but then they sent me another about a month later and I had time to get this one scheduled. Takes the tech about an hour as it's a fairly involving job. But they said it's a good thing I got in the second time as it was on the verge of breaking.

 

[skygraff]

Yeah, it seems like “notify” isn’t in their vocabulary and, instead, we’re expected to regularly check the service tab or simply stumble upon it being an available option.

Fortunately, this isn’t a critical safety issue and those who are actually having problems will be more inclined to watch that space so Tesla’s not getting too much grief for their methodology.

 

[PianoAl]

The rear camera went out for a while and I got a mobile appointment to fix it (on Nick). The tech said that I didn't have the problematic wires, but he replaced it anyway.

 

[Transformer]

The tech said that I didn't have the problematic wires, but he replaced it anyway.

+1. Mine should be identical, delivered a few days later (post-incentives). Supposedly with non-problematic wires they add a cable chain for protection.

Did the Recall item appear in your app's service section? It doesn't for me. The service team replied, "it doesn't look like your vehicle has a recall for the trunk lid harness at this time." That'd be nice but it doesn't match the 12/31/2021 email notification or 2/15/2022 postal notification.

 

[PianoAl]

+1. Mine should be identical, delivered a few days later (post-incentives). Supposedly with non-problematic wires they add a cable chain for protection.

Did the Recall item appear in your app's service section? It doesn't for me. The service team replied, "it doesn't look like your vehicle has a recall for the trunk lid harness at this time." That'd be nice but it doesn't match the 12/31/2021 email notification or 2/15/2022 postal notification.

Yes, the item showed up in the Service section of the app and is no longer there.

 

[Bradbomb]

I'm with you. Got the letter in 2021. All I see in service is the CCS retrofit and now I'm out of warranty. I saw a separate thread of someone who was getting it replaced and Tesla was trying to charge outside of warranty even though it is a recall

 

[danarcha]

I'm with you. Got the letter in 2021. All I see in service is the CCS retrofit and now I'm out of warranty. I saw a separate thread of someone who was getting it replaced and Tesla was trying to charge outside of warranty even though it is a recall

Mine had disappeared from the service section of the app leaving just the CCS retrofit, but now it is back. When I select it, I get a message that I will receive a notification in the Tesla App when parts are available. I'm wondering if anyone has received such a notification or if we just have to keep checking the app or at a service center.

 

[Flybyglass]

A recall should be covered. If the harness on the trunk lid is good, then it is just a plastic sleeve that fits over the existing harness. Takes mobile under 3 minutes.

 

[jjrandorin]

I never got notified that the parts were available, but when I had my Model 3 serviced for routine maintenance in November, they did the recall work too.

Thats how mine got done too.

 

[Kevy Baby]

I had forgotten about this and checked the app yesterday. It was available so I scheduled an appointment for next week. Just got the $0 estimate a few minutes ago and approved so I am all set.

 

[Transformer]

Did the Recall item appear in your app's service section? It doesn't for me. The service team replied, "it doesn't look like your vehicle has a recall for the trunk lid harness at this time."

After I offered to send the email or postal recall notification, they confirmed the appointment. $0 estimate. Appreciate the helpful info.

 

[KenC]

I took my car in for a 4yr checkup in Dec. and they did the recall update at the same time.

 

[S&B's M3]

Go to "service" in the app. I happen to do that yesterday and it showed the part was available and I was able to book a mobile service for this Wednesday.

I had actually forgotten about the recall since I was not having any issues. I was checking the app to see if the CCS update was available.

Yeah, right.... literally two minutes ago..

 

[arnolddeleon]

Recall was done today by mobile service in about 45 minutes. It seems each service center receives "a box of parts" periodically and apparently each car has "home" service center and that determines "availability" for the part. At least that's that I gleaned from chatting with the mobile tech