Today was the day that I was finally going to take delivery of a Model Y (LR/AWD/Induction/Blue/Black). I live in Seattle, WA and we (my wife and two kids) drove down to the Renton Service Center for delivery.
I was armed with delivery checklist and was mentally prepared to walk away from the car if it seemed like it had too many issues. Well, I won't bury the lede: it had way too many issues. The highlights:
The delivery specialist I spoke to was pretty clear: if I accepted delivery, it would be my car and I'd have to hope for the best in terms of getting these issues fixed. He also reminded me that if I returned the car under their 7-day return policy, I would be prohibited by buying another Model Y for 1 year.
He suggested that I give them a chance to correct the issues. He seemed confident that his delivery team could correct the paint/cosmetic issues, but he said he'd have to check with Service on the issues regarding panel gaps, tail light mounting, etc.
So, we drove home without the Tesla Model Y. I apologized to my wife and promised my kids a treat on the way home. I'm expecting to hear from Tesla about a re-scheduled delivery, so fingers crossed that they can correct these issues!
On question and one bit of strong advice:
Advice: whether you take delivery OR NOT, please take tons of pictures and video. I didn't do that, and I really wish I had so that I could share them with you all now and get your thoughts on whether these were issues or not.
Question: Does anyone know of any good, clear photos of what "spec" panel gaps and alignment should be? I would have killed to have been able to reference this during my delivery.
Thanks!
I was armed with delivery checklist and was mentally prepared to walk away from the car if it seemed like it had too many issues. Well, I won't bury the lede: it had way too many issues. The highlights:
- Almost a dozen small paint issues/scratches all over the car (front and back).
- A few large scratches on the rear bumper area.
- Several panel gaps that were either too wide or too narrow (flush with another panel or trim).
- Condensation in one of the fog lights.
- Door trim that was oddly faded and not matching the blackness of the rest of the trim.
- Rear tail lights totally mis-mounted and sticking out / mis-aligned.
The delivery specialist I spoke to was pretty clear: if I accepted delivery, it would be my car and I'd have to hope for the best in terms of getting these issues fixed. He also reminded me that if I returned the car under their 7-day return policy, I would be prohibited by buying another Model Y for 1 year.
He suggested that I give them a chance to correct the issues. He seemed confident that his delivery team could correct the paint/cosmetic issues, but he said he'd have to check with Service on the issues regarding panel gaps, tail light mounting, etc.
So, we drove home without the Tesla Model Y. I apologized to my wife and promised my kids a treat on the way home. I'm expecting to hear from Tesla about a re-scheduled delivery, so fingers crossed that they can correct these issues!
On question and one bit of strong advice:
Advice: whether you take delivery OR NOT, please take tons of pictures and video. I didn't do that, and I really wish I had so that I could share them with you all now and get your thoughts on whether these were issues or not.
Question: Does anyone know of any good, clear photos of what "spec" panel gaps and alignment should be? I would have killed to have been able to reference this during my delivery.
Thanks!