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Refusing Delivery What are my options?

Airmax2020

Member
Sep 1, 2020
26
3
Indianapolis
I took delivery of my MY last week and due to being in a rush to leave for a meeting I asked my SA if I needed to check everything on the car while I was there or if I could still refuse delivery after checking at home. I was initially told I had 3 days / 100 Miles to refuse delivery.

So I get home and and do my checklist search and find some Cosmetic Issues. I let my SA know immediately and send him my list of issues. He tells me to just schedule a Service Appointment which I do but it's not for another week. So I went in today after letting the SA know that I'm concerned that if some of the major issues are not resolved I won't have a chance to refuse delivery and I want to make sure they are documented. (see my attached list of issues with pictures)

We do this today and he tells me I can no longer refuse delivery since I've already signed for the car and that Tesla no longer has it's 7 day return policy as that changed 3 days after I ordered on Oct.15th!

The Service Department explains that they will fix one of the major paint flaw but some of the smaller chips will be touched up with paint and that the panel gaps I had were within spec. So I'm really not happy at all as the rear hatch and taillights have to me what are significant alignment issues.

Is it true that you can only refuse delivery the day you go to receive the car? I was not even offered to see the car first I had to sign the paper work before they would bring it out. Kind of lost for words here. Any help would be appreciated.
 

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Airmax2020

Member
Sep 1, 2020
26
3
Indianapolis
So was there a difference in "Refusing Delivery" vs the return policy? I don't think my issues are completely horrid but they still seem unacceptable for a new car. Just thinking now that Tesla can literally give you a car in terrible shape and now you are stuck with it. Is there now no option to even refuse delivery on pickup?
 

jjrandorin

Moderator, Model 3, Tesla Energy Forums
Nov 28, 2018
8,223
9,068
Riverside Co. CA
So was there a difference in "Refusing Delivery" vs the return policy? I don't think my issues are completely horrid but they still seem unacceptable for a new car. Just thinking now that Tesla can literally give you a car in terrible shape and now you are stuck with it. Is there now no option to even refuse delivery on pickup?

Yes, there is a difference in refusing delivery and the return policy. Refusing delivery = "I am not signing the paperwork to take that car". You never take it off the lot. Return policy = I want to bring this thing I bought back.
 

Airmax2020

Member
Sep 1, 2020
26
3
Indianapolis
Gotcha JJrandorin .. I guess I was duped then. I was never able to see the car prior to signing the paper work. They only brought the car out to me after my paperwork was completed. I do hope the SC resolves most of my issues but like I said, they've already set my expectations they just about every Panel gap won't be resolved. I'm pretty heated right now so I'll take the night to rest on it and see how things go at the Service Center.
 
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CoOlxtOny

Member
Nov 18, 2020
16
12
New Jersey
What is your VIN approximately? I thought the newer productions have better panel alignment but it does seem to me that the doors and taillight still have alignment issue. (I am picking up mine in 1-2 weeks)
 

MP3Mike

Well-Known Member
Feb 1, 2016
15,389
33,404
Oregon
So was there a difference in "Refusing Delivery" vs the return policy? I

I've heard of people refusing delivery even after signing the paperwork, but not once you drive the vehicle off the lot. At that point you have accepted delivery and it is yours. At that point you would have to return, assuming your order was placed while they still had a return policy.
 

Clark_Kent

Member
Jun 23, 2020
318
236
Smallville, KS
Gotcha JJrandorin .. I guess I was duped then. I was never able to see the car prior to signing the paper work. They only brought the car out to me after my paperwork was completed. I do hope the SC resolves most of my issues but like I said, they've already set my expectations they just about every Panel gap won't be resolved. I'm pretty heated right now so I'll take the night to rest on it and see how things go at the Service Center.
You weren't duped. You signed paperwork and remitted payment for a vehicle you never laid eyes on. That's a lapse in judgment or a mistake. Knowing these cars are being delivered with cosmetic issues or worse, why would you accept the car sight unseen?

As difficult as this may be, this is a lesson learned. Be better next time.
 

skgolf91

Member
Nov 21, 2019
161
81
NJ
You weren't duped. You signed paperwork and remitted payment for a vehicle you never laid eyes on. That's a lapse in judgment or a mistake. Knowing these cars are being delivered with cosmetic issues or worse, why would you accept the car sight unseen?

As difficult as this may be, this is a lesson learned. Be better next time.

I agree with this post. It's def not worth rushing and sign the paperwork before seeing the car especially when you know the car may not be good to accept delivery. We told the sales person that we will do the paperwork after seeing the car in person. No problem with that and she made sure the car was detailed the right way after seeing how picky I was. haha
 
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glide

Active Member
Jun 6, 2018
2,875
2,890
USA
If you signed for the car, you have accepted delivery. Its too late to refuse delivery.

Be patient (and nice) and work with the SC and they will fix those issues that you are saying you have with the car.
Giving OP a sense of false hope there. They will likely not fix all the issues. No matter how “nice” he is.
 
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Hoowzer

Member
Sep 22, 2020
234
111
SF Bay
Giving OP a sense of false hope there. They will likely not fix all the issues. No matter how “nice” he is.

SC and the SA you deal with play a huge role.

I've had crappy SAs that say everything is within spec, but once I found a SA who actually cared he got everything I wanted fixed. Paint, alignments, dents, were all covered under warranty. YMMV
 

glide

Active Member
Jun 6, 2018
2,875
2,890
USA
SC and the SA you deal with play a huge role.

I've had crappy SAs that say everything is within spec, but once I found a SA who actually cared he got everything I wanted fixed. Paint, alignments, dents, were all covered under warranty. YMMV
I agree that it can also come down to a roll of the dice. But again, this is not something anyone should have to deal with.

Varying the level of customer service based on personality or luck is almost as bad as the “it’s within spec” excuse.
 

Akikiki

A'-Lo-HA ! y'all
Nov 26, 2012
6,384
4,495
Kaneohe, HI
Wave your magic wand and make all somethings that anyone should have to deal with disappear. It never hurts your case to be nice when dealing with humans.
 
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Oct 31, 2020
53
50
Denver
Gotcha JJrandorin .. I guess I was duped then. I was never able to see the car prior to signing the paper work. They only brought the car out to me after my paperwork was completed. I do hope the SC resolves most of my issues but like I said, they've already set my expectations they just about every Panel gap won't be resolved. I'm pretty heated right now so I'll take the night to rest on it and see how things go at the Service Center.

Crazy and hard to believe that they wouldn't let you see your vehicle prior to signing paperwork!! That to me would have been a red flag!

Sorry you're going thru this - it's really frustrating. I would just be adamant about the SC fixing everything they can. If the panel gaps annoy you, I'd take it somewhere to get them fixed - it's a small price to pay for your happiness. The shop that did my PPF had a tech that specializes in auto repair - he mentioned he had helped other Tesla owners with better alignment of panels... maybe you can find a shop in your area...
 

bbwex

Member
Oct 25, 2020
46
18
Pittsburgh
I am getting delivery of my MY tomorrow, and have scheduled a half-hour visit before the actual purchase appointment to go over the car. I only hope I have enough time to give it a thorough going over.
 
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wraithfive

Member
Oct 29, 2020
115
89
TN
I was never able to see the car prior to signing the paper work. They only brought the car out to me after my paperwork was completed
Lesson for next time. Don't sign without seeing the car. You don't have to be impolite and it's fine to save time by going over the paperwork while you wait for the car. Just don't actually sign anything until you've seen and inspected it.
 
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