Cash out, we will survive without you.
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Service and communication (out of main)
- Thread starter neroden
- Start date
MTL_HABS1909
Active Member
He can also go buy the Porsche he keeps talking about and support the company that brought us cheat devices. Way to go champ!
mickificki
Member
You don't get it. Some of us have a lot riding on this company.
It is rare that I give a 'disagree' but while @rdalcanto 's service experience may have taken over this thread it IS relevant to anyone investing in TSLA because between Service (already acknowledged by EM as something that he is focusing on..ie.....It needs to be fixed) and Comms (which Dennis illuminated at the SH meeting) TSLA investors should be concerned.
EDIT: Not only investors but anyone wanting to see the completion of the mission statement
What process do you expect Tesla to implement in a way that fairly treats all customers?
You seem to be insinuating that Tesla should keep a super secret log of customers as to how much money they spent and primarily give goodwill to those customers.
The problem is that Tesla is a not a dealer. The dealers aren't owned by Audi or Porsche so they can bend over backwards and make up whatever policy they want to appease those "special" customers. Tesla can't operate that way as one Model S customer shouldn't be treated differently than another.
I'm not at all trying to defend Tesla. I just want to understand as an investor how Tesla is going to implement a fair process for all customers. Perhaps their current policy should be more flexible, but whatever policy it is should be uniform no matter what you spent. I think they will figure out a way to better communicate with customers about expectations at delivery. Might take time as they figure out operations outside of the dealer system while also scaling up at the same time.
Constructive?? Helpful??
I can afford the tire. It's the treatment I got from the delivery specialist and the manager that is the problem. When other companies have similar products, customers will frequent the businesses that treat them well.
when they're down, gamblers are the most disgruntled people in this little forum, looking for any small thing to explode about. Then the concern-trolls who pose as investors start chiming in and this place gets a little messy.
My recent service (actually delivery) experience was exactly the opposite of yours. We bought our Model 3 using our trust, but there was a typo in the trust name, "... trust dated June 12, 2012" but it should have been June 15. Now the original typo was mine, but still Tesla should have noticed it and fixed it before it got locked in. I applied for the CA Rebate ($2500), and of course they noticed it. I took my correspondence back to the delivery center, and asked at the front desk to talk to the top manager but it was too detailed to explain to the droid. Waited about 5 minutes, guy I've never met comes out, we sit down, I show him the correspondence and ask him to just send an email attesting to the fact that there was an error but the car actually was delivered. He said "No problem!". By the time I got home, the email addressed to CA CVRP and cc:ed to me was waiting. He didn't know, when he sat down with me, whether I was a bar of soap or not. Maybe he looked me up afterward, I don't know... but he agreed without hesitation and acted same.
Sorry you found an asshole. But I don't think he'll last all that long at Tesla.
Sorry you found an asshole. But I don't think he'll last all that long at Tesla.
Yes, I too lost about $1M over the last year, mostly in options. Still a strong long, deleveraged now. Since the IPO, according to my records, I'm up a few million, but it's mostly sunk into real estate. I have to point out that not all of that was actually TSLA stock/options; the opinions expressed here caused me to get back into AAPL, to get into (and in some cases out of) some other stocks, and taught me a lot. I wish I'd learned about the downside of options a bit sooner, but I was blinded by making a few hundred thousand in one day when (I think it was) Goldman Sachs initiated coverage with a buy and price target well above the current price.
There is no relation to the company doing well and customers being happy and the price of the stock. You can lean that at head in the sand 101 or TMC group think 360. These classes are offered though the Tesla customer service portal, just create a login and you will get an account email in four months. Cost is $2K per class but only until the end of the quarter.
Oh come on, you know that's what it's all about. Customers want to have poor service and be lied to repeatedly. They want to feel cheated and ripped off and on top of that they want to hold for hours on every call because you can't email someone in 2019. You must wait a week for them to call you back and if you miss the call you start over. How else will you find time to use the video games in the car? I kid you not, I logged my call times, 18 hours total for about 1 hour total cumulative talk time. When you have ratios like that you really feel like an owner and attached to the car like it's part of your soul. Elon gets this, he is connected to us all in the collective.
He inspired me to buy a few 1TB memory cards for my video cam
How did I know it was a LEAF before he spoke. Well, we know why LEAF numbers are up so much lately.
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Again, I am sorry that your experience has been different than mine, but please read my post - it has not just been at the service center. Do not assume that you know what I have dealt with - they have screwed up (pretty seriously in at least one circumstance), and I have had to deal directly with CS. But, they fixed the issues for me, and they were very professional in doing so. Again, I really am sorry that you are having challenges dealing with Tesla, and I am not trying to minimize the bad experience that you are having and what seems like warranted frustration. But, again, my experiences have been very positive.
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