Ok,
Thought this was obvious. Not all drivers are Tesla experts. For example. A husband, who always washes his wife’s car, puts the wipers in service mode before leaving town, but forgets to turn it off in the menu which now has priority because some shortsighted guy on TMC convinced Tesla to change it. His wife gets in the car and backs out of the driveway. She has no idea how to get it out of service mode. She turns the wiper controls on the stalk with no success. Suddenly there’s a downpour and long story short, she is killed in a head-on collision. At the gravesite, her husband shakes his fist in the air yelling “damn that AWDtsla dude on TMC. If it weren’t for him she’d still be here.”
Dude, stop and think about this for a minute. If the wipers are service mode, they're in the middle of the windshield. Put the car in drive, or toggle the wipers, it exits service mode, wipers go down. Nobody is dead. It's f***ing amazing.