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Successful Full Refund (Buy-Back / Vehicle Return) After Three Months & 636 Miles

Discussion in 'Model 3' started by ChicagoP3D, Jan 24, 2019.

  1. richyrich

    richyrich TM3 LR RWD

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    With this stuff you need to name and shame the Service Center, it's not like it's a Tesla-wide policy to suck this badly, it's a SC where the management and quality just isn't good enough. Help others avoid them by telling us where it is.
     
    • Like x 1
  2. azdryheat

    azdryheat Member

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    I would say he has complied with all the requirements to get the credit. He bought the car with the intent on keeping it. There is no provision to void the credit if the car is bought back or totaled.
     

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  3. mrpetrov

    mrpetrov Member

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    I'm a new model 3 owner and this is an extraordinarily helpful thread.

    I actually rejected the first car that was delivered to my home last week, as it had five visibile paint blemishes that I found.

    The next car that I inspected, at their workshop, was a lot better, with just a couple of much smaller blemishes that I could live with. Would any of you folks mind posting pictures of the sorts of cosmetic issues you got fixed by Tesla after delivery? I'm wondering how pedantic I should be about very minor things - eg some tiny specs in the clear coat? After all, I don't wan to make things worse by having the car sent to some body shop for repairs, only to come back with a whole new laundry list of defects!

    Many thanks for you time and sharing this information.
     
    • Informative x 1
  4. suwaneedad

    suwaneedad Member

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    I agree you're entitled to both $7500 tax credits. I also suspect, however, that the profit you made by selling your asset to Tesla in 2019 for an amount greater than your tax basis would create a ~$7500 taxable gain on your 2019 tax return.
     
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  5. sonicP3D

    sonicP3D Member

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    Repurchase check came yesterday via FedEx. Exactly 3 weeks from paperwork signing.
     
  6. David3

    David3 Member

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    How do you start the buyback process then? Do you talk to the local service manager and they'll reach out to "Business Resolutions" team for you?
     
  7. MP3Mike

    MP3Mike Well-Known Member

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    Consult your state laws for how it works, where you are. For non lemon it would be your service advisor or service manager.
     
    • Informative x 1
  8. S4WRXTTCS

    S4WRXTTCS Active Member

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    Eyes of the law sure.

    But, it's funny how positively chipper people are when it comes to avoiding paying taxes.

    You're taking advantage of a something that the creators of the tax credit didn't even think about. If they did think about it they surely would have excluded the refund for buybacks. In no shape or form are you entitled to that extra $7500 in a tax credit.

    You probably don't even feel the least bit guilt. In fact you're probably smug about it.

    Getting a defective car shouldn't be like winning the lottery or people would be purposely creating "ordeals" to try to push the manufacture to buy back the car so they could double dip on tax credits.

    We're going to have $7500 less for Trumps State of Emergency wall just because you couldn't pay your fair share. :p

    Disclaimer: I'm pretty hypocritical about this to be honest. I think you should pony up the money, but if I was in your shoes I'd probably do the same. Screw the government!!! Stop the Wall!! Err, I mean the fence.
     
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  9. ChicagoP3D

    ChicagoP3D Member

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    @David3: @MP3 is correct — you must work through a combination of the local Service Center leadership team (primarily) and the local Delivery team (secondarily). Those two have exclusive access to the Business Resolutions team back at corporate. I ended up being on a text message basis with managers from both local teams by the end of my ordeal
     
    • Informative x 1
  10. ChicagoP3D

    ChicagoP3D Member

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    That's exactly right.
     
    • Informative x 1
  11. David3

    David3 Member

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    I re-read from you previous post that you sent an online message to service executive team first. Is that what got the whole process started and got the service manager to contact you?
     
  12. SJC3

    SJC3 Member

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    Contact your service center manager. Sending the generic email via your account with the executive checkbox will get you a canned email telling you to contact your service center manager. If they don’t respond, start the arbitration process if your mvpa states so.
     
    • Informative x 1
  13. ChicagoP3D

    ChicagoP3D Member

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    Hi @David3 — I was desperate and so I tired literally every approach I could think of including that online executive team message (in addition to sending emails out to every Tesla email address I had on file — Owner Advisers, Delivery Specialists, etc.) since I was getting nowhere. Most ignored me, but a few apologized that they couldn't help. Ultimately @SJC3's approach is what worked: Go to your local Service Center and wait there until a Service Manager agrees to meet with you. Bring your laptop to pass the time. I've had plenty of Tesla lounge coffee and water bottles over the past few months.
     
    • Informative x 1
  14. SJC3

    SJC3 Member

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    also, once you get in touch with the manager, get their email address and follow up with a summary of your conversation. Detailing this and next steps will be important for you as having detailed records is everything. Even with the best intentions from employees, things don’t always work out and you’ll need documentation. Gluck.
     
    • Informative x 1
  15. ChicagoP3D

    ChicagoP3D Member

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    Great point. Ask for their cell number as well. Everyone I met with was comfortable giving it out (they volunteered it — I didn't ask for it).
     
  16. super20g

    super20g Member

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    I would recommend recording phone calls too if that is how you choose to communicate... Mine are always recorded by default with one of umpteen apps you can download. It helped tremendously in my case with Tesla and is just good practice IMO.
     
  17. ChicagoP3D

    ChicagoP3D Member

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    If you take that route, either make sure to request permission or confirm that you live in a "One Party" state with respect to laws governing call recording.

    Personally, I took @SJC3's route of following up calls with emails detailing our conversation. They would reply without any dispute of what I had written, effectively confirming its receipt.
     
    • Informative x 1
  18. super20g

    super20g Member

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    True, I forgot that is a thing since I have always been in a one-party state. That's funny that in some states you cant record your own phone calls. Now if you were recording 2 other peoples conversations without them knowing, I understand that. But recording your own calls, that's funny that is not allowed at times.
     
    • Like x 1
  19. David3

    David3 Member

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    After asking the service manager for buyback, how long did it take for them to respond with a buyback offer?
     
  20. ChicagoP3D

    ChicagoP3D Member

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    That's a difficult question to answer because I initiated the process through a Delivery Manager at one location who then documented my situation in an email to the Service Manager at a different location who ultimately ended up owning my buy-back. But, I would say that you should never allow more than one week to go by without some sort of direct personal contact (in person or via cell phone) with the Service Manager to get status updates — just to let them know you won't go away, and that you will stay on top of them for a buy back until they make it happen.
     
    • Informative x 1

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