Zybd1201
Member
Back to the issue at hand.
1. My warranty clearly says off-road operation voids the warranty.
2. The car in question was driven in off-road conditions and this is an admitted fact.
3. The car in question wasn't even under warranty and if it was it still would have been voided by off-road driving.
4. Tesla offered to cover part of the costs if the owner of the car in question agreed not to discuss that they covered part of the costs.
5. Tesla in no way, shape, or form had to do that.
Truthfully, it sounds to me as if Tesla handle the situation itself pretty well.
However, the snarky blog post (although awesome and entertaining) REALLY should have been accompanied by "any Tesla owner concerned about the condition of their suspension should come into the service center for a free evaluation to determine its condition and to be shown the quality part by our service team."
I'm with Tesla at this point. As the story has unfolded they seem to have actually been more generous than most manufacturers would have been. However, I stand by that they need to make some significant improvements in their customer relations and communication. Perception is reality.
This will all be cleared up but the damage will have been done and Tesla could have been more proactive and showed a bit more public concern for safety. They could have turned this negative story into a positive one and it seems to have been a missed opportunity. I hope they are reading this thread and will take today or tomorrow to craft a well worded official response which includes some comforting words for owners that Tesla is actually going above and beyond for them (which I do believe they are).
Chris
1. My warranty clearly says off-road operation voids the warranty.
2. The car in question was driven in off-road conditions and this is an admitted fact.
3. The car in question wasn't even under warranty and if it was it still would have been voided by off-road driving.
4. Tesla offered to cover part of the costs if the owner of the car in question agreed not to discuss that they covered part of the costs.
5. Tesla in no way, shape, or form had to do that.
Truthfully, it sounds to me as if Tesla handle the situation itself pretty well.
However, the snarky blog post (although awesome and entertaining) REALLY should have been accompanied by "any Tesla owner concerned about the condition of their suspension should come into the service center for a free evaluation to determine its condition and to be shown the quality part by our service team."
I'm with Tesla at this point. As the story has unfolded they seem to have actually been more generous than most manufacturers would have been. However, I stand by that they need to make some significant improvements in their customer relations and communication. Perception is reality.
This will all be cleared up but the damage will have been done and Tesla could have been more proactive and showed a bit more public concern for safety. They could have turned this negative story into a positive one and it seems to have been a missed opportunity. I hope they are reading this thread and will take today or tomorrow to craft a well worded official response which includes some comforting words for owners that Tesla is actually going above and beyond for them (which I do believe they are).
Chris