I came in to pick up my Pearl White Model X today.
I was astonished when I see my vehicle in the showroom: dusts all over the tires and splash guards, gravels between tire threads. It turned out that that's just the start...
I found that the rubber seal on the driver side is not perfectly positioned. It had to wait for the glass to put it back to where it was supposed to be every time I closed the door.
Then, with a closer look at the vehicle, I found black and orange rusty spots/speckles beneath the clear coat all over the entire body. Initially, my delivery specialist tried to get the in-house detailer to fix that... The detailer then used paint thinner to directly wipe on the vehicle... Of course that could not fix the problem.
Then we had a manager looked at the vehicle and we started to mark all the spots I could saw with tapes... Then it turned out to be like this:
I had to go at this point... In the afternoon my delivery specialist emailed saying that they sent the vehicle to a body shop to fix these issues. I said I would not take a vehicle that's in a body shop before in my hand.
Am I too picky or it's them to be blamed?
I was astonished when I see my vehicle in the showroom: dusts all over the tires and splash guards, gravels between tire threads. It turned out that that's just the start...
I found that the rubber seal on the driver side is not perfectly positioned. It had to wait for the glass to put it back to where it was supposed to be every time I closed the door.
Then, with a closer look at the vehicle, I found black and orange rusty spots/speckles beneath the clear coat all over the entire body. Initially, my delivery specialist tried to get the in-house detailer to fix that... The detailer then used paint thinner to directly wipe on the vehicle... Of course that could not fix the problem.
Then we had a manager looked at the vehicle and we started to mark all the spots I could saw with tapes... Then it turned out to be like this:
I had to go at this point... In the afternoon my delivery specialist emailed saying that they sent the vehicle to a body shop to fix these issues. I said I would not take a vehicle that's in a body shop before in my hand.
Am I too picky or it's them to be blamed?