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Terrible delivery experience: what to do next?

Discussion in 'Model X' started by awakenrz, Jan 9, 2017.

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  1. awakenrz

    awakenrz Member

    Joined:
    Jan 9, 2017
    Messages:
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    Location:
    Seattle
    I came in to pick up my Pearl White Model X today.

    I was astonished when I see my vehicle in the showroom: dusts all over the tires and splash guards, gravels between tire threads. It turned out that that's just the start...

    EF00E20A-D884-4A5D-BE85-B785E80DD4C3.JPG

    I found that the rubber seal on the driver side is not perfectly positioned. It had to wait for the glass to put it back to where it was supposed to be every time I closed the door.
    IMG_1821.PNG


    Then, with a closer look at the vehicle, I found black and orange rusty spots/speckles beneath the clear coat all over the entire body. Initially, my delivery specialist tried to get the in-house detailer to fix that... The detailer then used paint thinner to directly wipe on the vehicle... Of course that could not fix the problem.

    Then we had a manager looked at the vehicle and we started to mark all the spots I could saw with tapes... Then it turned out to be like this:
    IMG_7064.JPG

    I had to go at this point... In the afternoon my delivery specialist emailed saying that they sent the vehicle to a body shop to fix these issues. I said I would not take a vehicle that's in a body shop before in my hand.

    Am I too picky or it's them to be blamed?
     
    • Like x 1
  2. Zaxxon

    Zaxxon Supporting Member

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    Not too picky.
     
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  3. BigMskiman

    BigMskiman Member

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    Not acceptable. Did you buy an inventory car at a discount, it was the test drive car on the lot? How many miles on it?
     
  4. awakenrz

    awakenrz Member

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    I bought it new back in last October. I ordered the 5-seater. It only had 10 miles on it this morning when I saw it... So I'm not sure what happened to it exactly.
     
    • Informative x 3
  5. Lou gagna

    Lou gagna Member

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    Oct 25, 2016
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    Location:
    Princeton, NJ
    We had the same issue with the driver window seal. The DS they tried to put it back in. My wife, who has nice small fingers, put it back. It has not move since then.

    Best of luck for your decision to take or not the vehicle.
     
  6. awakenrz

    awakenrz Member

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    If I don't want to take it, can I ask them to rebuild one or does that mean I lost my $2500 deposit?
     
  7. jelloslug

    jelloslug Active Member

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    Location:
    Greenville, SC
    Dusty tires: too picky
    Popped out seal: not too picky
    Paint flaws: not too picky

    What you are seeing in the paint is probably "rail dust". It can be easily removed with the right chemical that is specific for correcting that problem.
     
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  8. BigMskiman

    BigMskiman Member

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    You took delivery in Seattle or Fremont?
     
  9. balefire

    balefire Member

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    Chicago, IL
    Dusty tires. Way too picky.
    The seal they should fix.
    I haven't met any dealership who really knew how to detail a car. I wouldn't expect perfection from a dealer. That's what detail shops are for.
     
    • Helpful x 1
  10. awakenrz

    awakenrz Member

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    In Seattle the SODO delivery center. I did not know that I could take delivery in Fremont.
     
  11. Xminus6

    Xminus6 Member

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    I doubt there's rust under the clear. The might be rail dust that has embedded into the paint and rusted. It could be treated with a claying and a product like ironX.
     
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  12. bonnie

    bonnie Oil is for sissies.

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    You can if you're willing to pay CA sales tax.
     
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  13. S4WRXTTCS

    S4WRXTTCS Active Member

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    Not too picky regardless of what you decide.

    I'm a bit shocked because my delivery in Seattle went really well. Sure there were a few little niggles, but nothing close to what you've had.

    There seems to be a history of paint issues with the white color. Maybe it's that everything is easier to see.

    In your shoes I would see what the body shop does before making any final decision. Worst case I do believe you can re-order without taking any financial hit. Or they should agree to that considering how badly they messed up.

    They should have never even had you come pick it up. The Seattle Service Center should be better than that.
     
    • Helpful x 2
  14. mal_tsla

    mal_tsla Member

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    Clay bar or polish will remove the rail dust (rusty spots) that is embedded in the clear coat.

    Tell Tesla to pay for a real detailer to restore the paint.
     
    • Informative x 1
  15. awakenrz

    awakenrz Member

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    LOL. There is also a place called Fremont in Seattle :)
     
  16. bonnie

    bonnie Oil is for sissies.

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    Hahah. Oh oops!
     
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  17. Tjhappel

    Tjhappel Member

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    I had similar issues regarding windows, I also had a fw door off by quarter on an inch, pretty substantial and they assured me al these fixes were quick and easy and just to " hop over to service center" and they could fix it while I wait. A month later and I'm still waiting.... love the car, door seals seem to be one of the most challenging issues on the x, at least what the sc guys tell me. Make sure your left window goes up into the car the same distance as the right window, mine is off by a bunch.

    I'm sure everything will get resolved but I agree it stinks on a super expensive new car.
     
    • Informative x 1
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  18. leletyM3

    leletyM3 Member

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    Location:
    Bay Area
    Took delivery of my black X 2 weeks ago. I had paint issues too like dirt painted over (few spots didn't see it till I buffed my car out ) overspray on the rear bumper and a small scratch on the bumper. Also inside the door sill when you open the fwd was crazy scratched!
    They will fix but I kinda knew and read that Testa was't perfect, coming from BMW never seen stuff like this on a new car. Love the car and tech but these imperfections makes me sad!
     

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  19. Tjhappel

    Tjhappel Member

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    Your not too picky other than tires, these things need to be right period.
     
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  20. mohanman

    mohanman Member

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    I disagree with everyone you have to be pickey.. it's 100,000 + car! I have never picked up a new car with dirty tires they should have washed it before presenting it to you. Someone was overworked or lazy.
     
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