Tam
Well-Known Member
I still think it's management who sets the tone of a company, not just because an individual flight attendant has way more decision making than I think.
I think United Airlines's CEO first response seemed to say way to go employees, good job on escalating to a head concussion, broken nose, and loss of two teeth.
This was not the first time that it bullied its customers because the company might have believed that violence or threat of violence seemed to keep the company's operation more smoothly and it has gotten away with it in the past.
The CEO now has toned down and promised not to beat up customers anymore.
I don't think he changed on his own but because of the global outrage.
Although Tesla does not experience a global outrage, I do think that Tesla needs to do a better job in fixing problems prior to leaving the factory and it should not shift the burden of shock and anxiety to its customers by presenting them a blemished car.