CapeOne
Active Member
All those other manufacturers have a middle man that is vested in fixing problems before it makes it to the customer.... The dealerships. It the other manufacturers have things slip through the factory, they can fix them before a customer sees them. They don't want to get stuck with a car, so they do that. Tesla delivers directly to the customer so they don't have that benefit.
Not saying that Tesla QC is great or anything but it's a little apples to oranges when you survey end customers and then proclaim that's how it came out of the factory.
I don't think it's really that much apples and oranges. If Tesla cared more about quality and customer service, their stores/service centers would have a vested interest in how cars are delivered to customers. Tesla stores are essentially dealerships, they just happen to be owned and operated by Tesla. The stores/centers should be able to deliver cars to customers similar to how dealerships deliver cars to customers. Quality and customer service just don't seem to be priorities with Tesla, at least not consistent ones (some facilities actually do a decent job), and that is reflected in surveys like this one by JDP.