Huh? You seem to be contradicting yourself...
Yep, as long as the car logs don't show anything bad happening before you purchased the warranty, they honor it whether or not you have received the BMD yet.
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Vendor Tesla Model S Battery Extended Service Plans from 057 Technology
- Thread starter wk057
- Start date
I’ve never had issues with a business that has a good rating on BBB. Also there is a process where they are allowed to go through a mediator to get complaints resolved.
They have lol, but it wasn’t an explanation
brainhouston
Active Member
which is really strange...
if u found the time to log in n say that we'll have an update soon, why not just say what it is... i don't get it...
henderrj
Active Member
Perhaps you've never owned your own business? The stress can get pretty high, especially as a vast number of tasks crowd in on you. I know that when I owned my businesses there were times when all I could do was focus on the tasks that absolutely had to be done now. Things got dropped. Eventually though, everything critical was completed.
I'm currently sitting on an S that has battery code errors waiting for a response. I'm going to give them a couple weeks before I get too concerned.
brainhouston
Active Member
Opposite, my family owns a semi-repair shop which i'm involved in and do all the IT stuff. 20+ yrs btw...
Customer satisfaction is #1 priority for good businesses, if they care obviously...
It takes 1min to send out group email or group text or auto reply if things went south...
We never left customer hanging for more than a few days...
From tech perspective, there's backup for a backup, plus cloud backup.. (in case server raid failure wk had is an issue here)
Something doesn't smell right here...
This behavior seems to be due to lack of competition in this field...but this won't last too long...
They have competition. Not nearly enough but Recell does exist. XCare sells a warranty which unfortunately I can't get.
The silence kind of makes me think there's maybe some kind of legal situation involved.
The silence kind of makes me think there's maybe some kind of legal situation involved.
The business model of WK057 had to wait for what's happening right now, 8 years after the production ramp of Model S to north of a 25-50k per quarter. IOW, when a service trickle becomes a waterfall (all the 14's and 15's). I'm guessing he's really busy and wouldn't take a week's absence from TMC to suggest something dire.
I had my own issue with Ingineer (Phil), when he dropped out of sight and stopped doing EMMC chips. Weeks later, an email to his Paypal contact straightened out a refund. Patience helps.
I had my own issue with Ingineer (Phil), when he dropped out of sight and stopped doing EMMC chips. Weeks later, an email to his Paypal contact straightened out a refund. Patience helps.
This situation Ingineer sounds like what you can expected with a hobbyist. 057tech does not belong in that category. He presents himself as a professional. A professional does not flake out. He makes things right. If he's unable to meet his obligations then he must inform his customers that that is the situation.
Please note that in no uncertain terms I am rooting for 057tech. I want him to succeed.
HankLloydRight
No Roads
I've met Phil (Ingineer) at TMC Connect and had Jason(wk057) install my 100kWh battery, and I would firmly put them both in the same category.
OrbiterTI4
Member
My account shows the same, but the link inside the Quickbooks email receipt still works for me if you need to download the invoice again.
henderrj
Active Member
I decided to pay Tesla a few hundred bucks to check the thing out. Turns out that my drive unit has water ingress. So, good news for 057 tech! Not so much for me. The error comes and goes, so we're going to drive it as is for the moment. If the motor dies completely, it won't cost me any more to swap it out.
henderrj
Active Member
To add some insult to the injury the motor died completely while they were test driving it. They hauled it back to their shop and, I'm biting the bullet, we're putting a new one in.
Fortunately we have a loaner, as they're having some trouble sourcing the cables, which were corroded a bit. Sounds like it'll be a few weeks.
Lasttoy
Active Member
I gave up. My car died on interstate months ago, got it home. . I called for help, wrote emails. Zero response. I couldn't drive there , car dead, couldn't send car too a non response shop. I was out 2k. Oh well , suck it up and move on. Not good business model. To say "we are swamped"" is not the reply or answer. Blah, blah, enough said.
Oh, man. Now this is not good, and worrisome to put it mildly. This points to something business-catastrophic like sudden loss of capital to operate, e.g. lawsuit or other. Jason has always come across as a standup guy and real testimonials from longtime members here.
He did chime in recently saying there’d be an update soon, but like I said, something must’ve ratcheted up. I can understand questions about BMDs etc. can go unanswered, but for folks like you that have had a failure, there should be a bat-phone way to connect.
ccalahan
USAF Retired Crew Chief
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