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Vendor Tesla Model S Battery Extended Service Plans from 057 Technology

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Where has he said that? All I've seen is him say if you have an issue requiring service under your agreement and aren't getting a response that he would try to push things from his side...
You're totally right. This NDA supposedly does not allow him to unequivocally say that 057 is operating status quo or not, but the updated website implies that they are operating - how or where this operation is occurring is beyond any of us. And yet, somehow Hughes is supposedly communicating with active employees there. HENCE, Hughes seems to imply that they are indeed operating status quo ...going so far to even advising this forum to contact him if we need to contact them! But we can't even do that. Do you not see how absurd this is?
 
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in the very thread where the supposed former owner is insisting that operations are status quo there!
Where has he said that?
Come on now. He's said it a few times in this thread, and it is the thing that has been irritating me. I had some sympathy before, because if you sell to someone else, and they mess it up, that's not really your fault. But his insistence that everything is fine and every customer has been taken care of is irritating and insulting, because we are hearing right here from people who need to redeem this service and have contacted the company and are getting no response. It would be better to say nothing at all than to falsely say that things are fine. Or at least it would be good to admit:

Yes, I agree that the new owners have dropped the ball and are leaving you guys out to dry. Sorry for that.

That's what's happening, and this pretending otherwise is insulting. You wanted examples of where he said that.

Post#305
“There's actually nothing unhandled in the ESP work queue at the moment, and I don't see any unanswered ESP requests when skimming through tickets. As of right now, no one who requires service under the ESP is unhandled as far as I can tell.”

Post#499
“Last I knew people were still getting service (some support requests even being replied to by my own old account I've heard), but no new service plans were being sold.”

Post #701
“To the best of my knowledge, everyone who's been eligible for service under the service plan has received that service.”

Post #704
“I'm happy to do what I can to intervene if there's some actual issue. As far as I can tell, that's not actually the case despite what appears to be some claims here to the contrary.”
 
Come on now. He's said it a few times in this thread, and it is the thing that has been irritating me. I had some sympathy before, because if you sell to someone else, and they mess it up, that's not really your fault. But his insistence that everything is fine and every customer has been taken care of is irritating and insulting, because we are hearing right here from people who need to redeem this service and have contacted the company and are getting no response. It would be better to say nothing at all than to falsely say that things are fine. Or at least it would be good to admit:

Yes, I agree that the new owners have dropped the ball and are leaving you guys out to dry. Sorry for that.

That's what's happening, and this pretending otherwise is insulting. You wanted examples of where he said that.

Post#305
“There's actually nothing unhandled in the ESP work queue at the moment, and I don't see any unanswered ESP requests when skimming through tickets. As of right now, no one who requires service under the ESP is unhandled as far as I can tell.”

Post#499
“Last I knew people were still getting service (some support requests even being replied to by my own old account I've heard), but no new service plans were being sold.”
You cut off important context from those posts, in those posts he was talking specifically about his knowledge when he was still involved as an employee prior to summer of 2023 (when he left). He also says he doesn't know the exact details and that he didn't have insider info.

Here's the part you cut out:
"They opened a new company. I honestly don't know the exact details, and am being cautious with disclosing the little info I do have. I've had virtually nothing to do with 057 since the summer. Last I knew people were still getting service (some support requests even being replied to by my own old account I've heard), but no new service plans were being sold. None of my previous employees (mostly family) are with them any longer, so I don't have any inside info at all."
Post #701
“To the best of my knowledge, everyone who's been eligible for service under the service plan has received that service.”
I think that is his point of contention, that those who needed battery service got it. Of course there is a counterexample up thread of someone who claimed they didn't get service and ended up having Tesla replace the pack. There are also people up thread that don't need service, but they are trying to get a refund because they sold their car already or they didn't get a BMD. He has been clear he is not interested in helping with those at all, only those cases that actually need service.
Post #704
“I'm happy to do what I can to intervene if there's some actual issue. As far as I can tell, that's not actually the case despite what appears to be some claims here to the contrary.”
 
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"...None of my previous employees (mostly family) are with them any longer, so I don't have any inside info at all."
I still appreciate when you jump in bc you make me aware of something else every time: now I've lost any sympathy for the man because I thought he was trying to protect the new ownership for nothing else than to shelter his former employees.

This has me wondering exactly what the function of 057 is anymore? I recall someone mentioning a government bid upthread. Speculation: if that contract came to fruition, seems none of us are worth any of their time outside of the expiring contractual obligations that Hughes stuck them with.
 
Also, with Hughes insisting there is no one more capable than himself to handle a pack swap and knowing that he and every competent employee that was under his tutelage are no longer with the company, one could speculate that the quality of any replacement pack is not going to be up to the standard that one should expect from a perceived perfectionist like Hughes. I would caution that every single plan subscriber think carefully about how long their 057-refurbed replacement pack will last when it's installed in the twilight of the 2yr term.
 
You cut off important context from those posts, in those posts he was talking specifically about his knowledge when he was still involved as an employee prior to summer of 2023 (when he left). He also says he doesn't know the exact details and that he didn't have insider info.
Then the thing to say is, "I don't know. I'm not involved."
I think that is his point of contention, that those who needed battery service got it.
Yeah, those last two were from February 10, in the last two weeks. The response should still be, "I don't know. I'm not involved." instead of stating firmly that all customers have been taken care of. As you said, we have people here who had failed batteries, filed tickets and got nothing and had to go elsewhere to pay out of pocket to get it done anyway. So no, all customers have not been taken care of.

And this was an especially bad one too:

"For the record, I've received zero DM's, emails, PMs, etc here or elsewhere regarding this since my post above 10 days ago. In fact, the last DM about anything service plan related was in September it looks like. (Popping in now from an unrelated DM notification, and it reminded me of the above.)

Not sure if I can roll my eyes any harder about all of this. I'd expect people would be knocking down my DM door if there were an actual issue, but that's clearly not the case."

So telling people that there is clearly no problem because you haven't gotten DMs (which are disabled) is not a good look.
 
Two weeks ago, this man was threatening legal action to defend his allegedly former company's name while the company itself is the one doing the actual harm. Laughable.
Can you imagine...
JH: I've received zero voicemails!
Callers hear: This person has not setup their voicemail box yet. Goodbye. *CLICK*

Mods, can you add an eye-roll reaction? Even Jason says he needs it.
 
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Can you imagine...
JH: I've received zero voicemails!
Callers hear: This person has not setup their voicemail box yet. Goodbye. *CLICK*

Mods, can you add an eye-roll reaction? Even Jason says he needs it.
Kinda like the 057 Defense League blaming people whose claims were ignored for getting desperate enough to pursue third party replacement - thereby voiding their service contract with 057.
 
Jason I just tried to DM you here on this forum and it said no. Please let me know how to contact you directly. Thank you.

Strange. I get DMs here regularly. I've not touched these settings in years. I'd be quite curious if something has been done to mess up my DMs. I don't control this site.

1708542570759.png

Also says I cannot message you on Twitter since I am not “verified”?? WTF.

I did change twitter to "Verified" some time ago because the amount of spam I get on Twitter is immense.

1708542640838.png


My email is on my old personal site still.

---

Re: BMS_w035 ... looked back through my notes. Turns out I was wrong. It's not "almost never a battery pack issue" ... looks like it's actually never been a battery pack issue. BMS_w035/BMS_f035 are an external isolation issue. If Tesla said it was the battery pack at fault, they've lied or misdiagnosed.

---

Anyway. I guess I'm really going to just stay out of this. All I seem to get for trying to do what little I can at this point is grief, so not sure why I bothered. No one seems to care anyway, so, I'll just stop.

I take back my offer to see what I can do. Please don't contact me, just deal with 057. Out of my hands.

To be blunt, though, I made the decision to leave 057 some time after the sale because I thought it was the right thing to do for both myself, the company, and customers. And I did so at great personal expense. It's going to take me probably half a decade, if I'm lucky, to pick up the pieces of the disaster and fallout of my leaving 057 after the sale. Nothing I can do about it now, and I stand by the decision.

Overall I've really just got to stop reading into the trolling here and letting it get to me.

Back in the real world, I've been reminded that anyone and everyone who's ever actually dealt with me, either business wise or personally, knows that I do everything I can to help the people I'm dealing with and always clearly earn the trust and respect of those I deal with, even when that's not in my own best interest to do so. There's fewer people in this world than can be counted on one hand where I can honestly say I'd given up and burned a bridge... and only after that person has wronged me beyond something forgivable through no fault of my own.

--------

Maybe a little bit of relevant history is helpful, as I doubt there's many people who even know why 057 exists at all.

Back in 2015-2016, I started working on my 3000GT->3000EV project (still unfinished... in fact, I'll probably need to try and sell it, sadly). I wanted to use Tesla drive units, since they were clearly the most powerful production EV motors out there.

(The 3000GT itself has a story behind it, too. Not relevant, but interesting nonetheless. When I was in high school, a friend had a red '95 3000GT. He was selling it, and I low-ball offered to buy it. He said he found someone to pay his asking price, so I was like, alright.. I kind of still want one. Ended up buying myself a red '99 3000GT. Afterwards, turns out his buyer fell through, and my friend and I were both driving red 3000GTs for a while. A couple of years later, he wrecked in his. Couldn't really afford to repair it, so his mother ended up with the car, full fixing it, and driving it herself for quite some time. Later on, I moved on and sold my 3000GT. At some point my friend's old car ended up parked in a shed and left untouched for a long time when his mother stopped driving it and got something newer. Tons of life stuff happened in the intervening time, including some seriously hard times, but years later I'd always pester his mother to just give me the car or let me buy it because I hated it just sitting there, but she never would let it go. Sadly, she passed away (almost 10 years ago now)... and to my surprise, I found out she'd left me that '95 3000 GT.... so I just had to do something cool with it... so the 3000EV dream was born.)

Sadly, the only people who had managed to get these motors working at all outside of a Model S were a small EU based youtuber who replaced the inverter (unsafe, IMO, for vehicle use), and Jack Rickard (RIP) who'd just spoofed some CAN data to get it spinning, but couldn't get past power limitations of not having proper authentication... despite advice from me on how to accomplish that.

So I hacked it myself. In my basement. With a Chevy Volt battery and subclip in the middle of the room.

The person in the video above is the person I'd been sourcing the Tesla parts from. He figured the knowledge I was building on Tesla hardware/software was ultra valuable, and talked me into forming "HSR Motors" with him. The idea would be that I'd made Tesla hardware usable outside of a vehicle, he'd source the parts from salvage vehicles, and I'd make the modifications and control hardware. Win win.

Quickly became obvious more could be done, like battery upgrades, motor upgrades, and other 3rd party repairs that no one else could do at the time.

By mid 2017 things were going pretty well with HSR! We'd even bought a brand new Model X to hack and upgrade as a test case. The intention was to upgrade it, and export it for a nice profit.

We were doing upgrades, selling motors and controllers, and even had a small service and sales backlog.

Well, turns out my business partner was a con man. I went to the shop to do some work after returning from a brief trip to visit family, and the place was trashed and cleaned out. The brand new Model X was gone. Several other cars were gone. Battery packs, modules, mostly gone. Some motors, gone. Bank cash, gone.

Turns out my partner had loaded everything up of value, shipped it over seas, and fled the country back to his home country.

The kicker? Before he left he hired a local attorney to sue me, and claim that I had somehow stolen all of these items and more. He even filed a police report and reported that I'd stolen 9 Tesla vehicles from him! (That was an interesting police knocking on my door visit...) I had to countersue in a lawsuit that eventually ended, years and tens of thousands in costs later, because he was unable to return to the country and stopped communicating with his local attorney. (My attorney was too nice in filings, IMO... "difficulties related to communication with Plaintiff".) Never recovered a dime from him.

Anyway, back to when I found out I was robbed, basically, we had a customer car on the lift who'd paid for a battery replacement, two others in transit to the shop for service, and another ~$50,000 or so in orders that still needed to be filled where parts no longer were there to fill.

Overall, the company was about $200-300k short at this point to be able to fill customer obligations, not even counting general expenses and such.

What to do?

My attorney told me I could walk away, let the lawsuit run its course, and customers would be made whole in the end one way or another.... hopefully.

No, being the idiot that I am, I couldn't just screw over a bunch of people who had paid for things that they now just weren't going to get because my business partner decided to screw everyone over.

But I had no idea how to even pull it off. I'd never handled my partner's side of things before. Never bought a salvage car. Never dealt with transport of one, didn't even know where to begin.

So I decided to form 057 Tech. Leased a new, large space (old space was too much of a headache to keep due to the lawsuit). I'd already invested a lot into HSR.... but ended up dumping over 90% of my personal cash reserves into starting 057 Tech from scratch, including fully taking care of everyone outstanding at HSR and just eating that. In fact, most of those people had no idea this had even occurred... as it should be, IMO. Not their fault my business partner decided it was time to screw over everyone.

I actually considered just calling it quits on Tesla stuff at that point. Everyone had been taken care of, I was still OK financially, despite nearly completely depleting my cash reserves, and had reasonable prospects on the horizon for continued income from my unrelated existing contract work (software/hardware dev). No real reason to keep a company like this going... except, it seemed to fit a need and I seemed to be one of the only capable people who could do it. Was actually doing real good for Tesla owners.

So, nope! Let's keep this thing going. No one's doing it, and no one's anywhere close to the level of expertise I'd already accumulated on the tech. Fill the need.

That was 6 years ago.

Went reasonably well. Then COVID hit, and things got a bit slow, and I actually ended up selling my home to rebuild and bolster my cash reserves and ensure the storm could be weathered. Turns out I sold at the very wrong time, too, right before prices skyrocketed, of course. My wife and I actually lived in our travel trailer, parked at a dock bay at the 057 shop, for over 6 months while we worked out a plan to downsize into something permeant (that's a whole different long story in itself).

But, kept the company going. Staff was always paid. Customers always taken care of. And turns out the company made enough to stay alive through the pandemic era with minimal financial buffering from me. Eventually things fully calmed and work steadied out again on its own.

Heck, our unique motor control setup for the drive units even got the attention of the DoD, who placed some orders for some... interesting projects.

I considered 057 a successful company. Definitely the most complicated one I'd personally managed up to this point. I'd definitely been quite aggressive in reinvesting, though, and probably should have been more restrained on ambitions for the company. I reinvested so much that I rarely even paid myself a salary and instead would purchase more parts and supplies for working towards internal projects.

By early 2023 I'd invested pretty much everything I could into upcoming projects, processes for streamlining refurbishments/upgrades/etc, and as a result we were doing nearly a high-value vehicle service per day (battery related, usually), on top of drive unit and battery module sales. We were buying so many salvage vehicles that we had made direct arrangements with several companies to skip auctions and buy cars directly. Things were working, and working just fine. 057 had nearly 20,000 Tesla parts in inventory in the beginning of 2023.

The whole time was also generally helping where I can here and elsewhere online, even when it wasn't benefitting me or 057. I'd get people in situations where 057 clearly could help them, but in my opinion wouldn't be the best option for them and I'd tell them to use someone else (Tesla, ReCell, etc) because it'd work out better for them. People have always been quite shocked when I make such suggestions. I always tell people I'm the worst sales person ever. I can't even begin to try and sell someone else something that I personally don't see value in and wouldn't buy, let alone try and upsell someone on nonsense they don't need. I'm a pretty open person, sometimes a bit too open (heck, I'm here in a thread where people seem to hate me writing a mini-autobiography... hah...)

But progress on new paths was just not fast enough for my liking. These things just needed to hit the market and get rolling. I'd even taken on some personal and business debt specifically to try and accelerate some key projects (still NDA'd). I'm only one person, and was wearing a few too many hats. And that brings us to the sale of 057, where the intention was to make this all a reality ASAP. Suffice it to say, that sadly did not work out as planned.

Because of the way that deal was structured, and because I left early, I did not land in a great position from all of it. Even if I thought I could solve all the issues, I don't have the means to do anything anymore. Can't just start another company this time and start over. I'm not in a position to do much of anything like that. My net worth pre-HSR Motors was a hard earned million+. After losses dealing with HSR, starting 057, and investing in 057 projects that will now never see the light of day..... Today? I've got an average of a couple grand in my bank account, and the bulk of my income goes straight to paying off debts, mostly related to money previously dumped into R&D for 057 projects. My net worth is around $0, probably a bit lower. I have little hope of ever getting back to where I was in ~2016 financially. But I'm ok with that, and I'm fortunate to have work that's keeping me out of a worse situation. Also grateful for my wife, and her picking up more financial slack than I'd ever have asked her to do.

I know I've done everything I could do, and have always made decisions that fit with what I believed resulted in the most good possible. Everyone I know keeps telling me this, and I'm glad I have some validation from folks that actually matter most to me.

Hindsight being 20/20 and all, should I have sold it? Probably not. But not much I can do about it now.

Anyway, not sure why I'm still here writing all of this, but maybe someone will find it interesting. I also don't want nor need anyone's sympathy here. Heck, I'm not even sure why I wrote all of the above. Just figured it was worth the history note, since history shows I've always done what's right for folks, even when it's not the best thing for me to do.

I need to just move on from Tesla-related everything I think. It's pretty clear that at some point I ended up no longer being welcome anyway.

Best wishes to all.
 
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... except, it seemed to fit a need and I seemed to be one of the only capable people who could do it. Was actually doing real good for Tesla owners.

So, nope! Let's keep this thing going. No one's doing it, and no one's anywhere close to the level of expertise I'd already accumulated on the tech. Fill the need.
Sad part is all that info in ur brain will just be wasted without sharing or passing it on...
I get that like any business, u were trying to capitalize on ur expertise but don't make it sound like ur a saint.
If u cared about Tesla owners u would share ur skills, plenty of cars around for everyone to stay in business

cool story tho ...
 
Sad part is all that info in ur brain will just be wasted without sharing or passing it on...
I get that like any business, u were trying to capitalize on ur expertise but don't make it sound like ur a saint.
If u cared about Tesla owners u would share ur skills, plenty of cars around for everyone to stay in business

cool story tho ...
Interesting entitled take.
Spend the time and money obtaining such knowledge, give away for free. 😂
 
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Not their fault my business partner decided it was time to screw over everyone.
That's true, and it's unfortunately what's happening again now.
It's pretty clear that at some point I ended up no longer being welcome anyway.
That exact point was your trying to step in and defend the new owners, saying they are taking care of customers and responding to tickets and taking care of business as usual and handling everything well. It's just not true, and it's what is making people dislike your responses. I know it's painful seeing the new owners flush away the value and good name of the company that you worked so hard to build, but that is on them, and it would have been better to just let them go down instead of trying to speak up for them and taking that negative association on yourself too.

People loved you and your business when you were running it and doing great work. It is unfortunate what's happening to it now that others are destroying it.
 
That exact point was your trying to step in and defend the new owners, saying they are taking care of customers and responding to tickets and taking care of business as usual and handling everything well.
You must be reading something totally different than me. I haven't seen him say anything near they are "taking care of business as usual and handling everything well." Him offering to use back channels for people that need it obviously makes it clear he doesn't think the normal process are working 100%, because if they were there would be no need for back-channel communication.

But, IMO, it seems you like to misinterpret, and quote out of context, what he has said.
 
I haven't seen him say anything near they are "taking care of business as usual and handling everything well."
 
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Pointing back to where you were quoting little snippets out of context, is proving my point, as was pointed out to you in another post by someone else.
 
People loved you and your business when you were running it and doing great work. It is unfortunate what's happening to it now that others are destroying it.
I think this represents how most people feel about the situation here. I came extremely close to purchasing a service plan since my car was a perfect candidate for one, and I really liked the idea of having the BMD. But I'm just very lucky I didn't go through with it.

I know now that if I had done that, it would have been as valuable as flushing 2 grand down the toilet.

So I totally understand the frustration of the people who currently have service plans and are getting zero communication from the business.
I would feel the same way.