could you not try to have him get his neighbor to unplug his solar gateway for a little bit which he powered his up?
Yes, that would work... but would also likely have his neighbors solar inverter attempt to jump on his own network.
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could you not try to have him get his neighbor to unplug his solar gateway for a little bit which he powered his up?
Yep, I thought about thatYes, that would work... but would also likely have his neighbors solar inverter attempt to jump on his own network.
If you have a powerwall + white "backup gateway2" then the production data is NOT via the little black neo device (neo is then used for e.g. remote firmware upgrades on the inverter as far as i can tell).I'm dealing with the same "No Signal" issue since January with brand new system. Tesla confirms connection is via my neighbor and all self-help procedures have repeatedly failed. App does depict both production and use, but depicted production is erratic and frequently drops out so that my production totals are greatly understated. I have requested a replacement Neo Gateway and am awaiting a response from Tesla.
If you have a powerwall + white "backup gateway2" then the production data is NOT via the little black neo device (neo is then used for e.g. remote firmware upgrades on the inverter as far as i can tell).
If you have solar only, then tesla/mobile app is getting data from the black box. Sorry about names, The naming of these "gateways" by telsa is highly confusing.
Good Deal glad to see "escalation" worked for youJust received the following message from Tesla and the gateway now appears to be working.
"The case I had escalated has been reviewed, and our tier 2 team has made some remote modifications to the gateway and inverter to allow a more stable connection. I can see that the inverter and gateway are communicating with each other now, and hopefully for the foreseeable future. This should alleviate any missing data issues going forward. We apologize for the inconvenience, but appreciate your patience while this was being addressed."
bwb1
Great explanation but quick question. Can Tesla test or check that solar gateway on their end when connected? To confirm that it’s communicating/routing properly. In case there is some port or routing issue or default configuration with the changed Router even with Ethernet. Or is the assumption that this is usually a non-issue and it’s the wireless connection to the inverter.the solar gateway is that "wireless zigbee bridge you have hard wired to your intranet system". The installers hand it to you and tell you to go plug it into your router / network. I am not talking about the zigbee connection between the inverter and the solar gateway, I am talking about the hard wired connection the solar gateway (little black box) requires.
I guess I could post a picture as that would likely explain better.
View attachment 626111
View attachment 626110
View attachment 626109
This ethernet connection is the only connection to your home network that this device supports. Note, this has nothing to do with powerwalls. There are two devices called "gateway" by tesla. One is this little "solar gateway", the other is the gateway device that controls the powerwalls and provides power switching etc. These are not the same devices.
Maybe thats where the confusion is coming from.
Great explanation but quick question. Can Tesla test or check that solar gateway on their end when connected? To confirm that it’s communicating/routing properly. In case there is some port or routing issue or default configuration with the changed Router even with Ethernet. Or is the assumption that this is usually a non-issue and it’s the wireless connection to the inverter.
Interesting, Tesla was going to move me to that black box device when they were troubleshooting my Neurio (new device) issues but the new Inverters aren’t compatible with the older Neurio hardware on the backend so they didn’t go down that road. I don’t have that solar gateway box in my setup. Lucky because my neighbor has one but it’s not a Tesla solution.AFAIK, they can see if the device is online, and they can see if the inverter is connected and communicating. I dont know if they can see "the inverter is communicating through this specific tesla neo gateway". That might depend on what inverter you have, etc... if they can even see that level of detail.
I just know they can see if the inverter is communicating to them, and they can see if the little neo gateway box is communicating. My little neo gateway still just randomly (for weeks at a time) says "no connection". Every time I power cycle my router, I guess my inverter jumps back on my neighbors little gateway.
Because I have powerwalls (and the powerwall gateway that gets installed with that), it doesnt impact me at all, but it IS annoying that I have a device on my network, that is hard wired, that constantly has a red "no signal" light on it.
Thank you for the pics; do you know what’s the best position to keep this black solar gateway. Does it get a longer range when standing up (like install on the wall) or lying down on the shelf. I don’t have powerwall only solar panels and inverter but in a recent service visit Tesla has given me this new black gateway and it is few walls away from my globaledge inverters so I just want to make sure we get a good reception.the solar gateway is that "wireless zigbee bridge you have hard wired to your intranet system". The installers hand it to you and tell you to go plug it into your router / network. I am not talking about the zigbee connection between the inverter and the solar gateway, I am talking about the hard wired connection the solar gateway (little black box) requires.
I guess I could post a picture as that would likely explain better.
View attachment 626111
View attachment 626110
View attachment 626109
This ethernet connection is the only connection to your home network that this device supports. Note, this has nothing to do with powerwalls. There are two devices called "gateway" by tesla. One is this little "solar gateway", the other is the gateway device that controls the powerwalls and provides power switching etc. These are not the same devices.
Maybe thats where the confusion is coming from.
Thank you for the pics; do you know what’s the best position to keep this black solar gateway. Does it get a longer range when standing up (like install on the wall) or lying down on the shelf. I don’t have powerwall only solar panels and inverter but in a recent service visit Tesla has given me this new black gateway and it is few walls away from my globaledge inverters so I just want to make sure we get a good reception.