Way to rush to judgement there. The bank told me they couldn't issue a loan longer than 30 days. It was considered a "pre-approval" until I take delivery of the car, at which point it becomes an official approval. You have to understand that the bank is used to approving traditional loans where people are trading a car in on something that is already sitting on a dealership lot somewhere, so waiting over a month is not normal to them. They're not used to approving loans for cars that are yet to be built. As for selling my car, it was a condition from the bank. Since I have a loan out for my current car and Tesla obviously does not take trade-ins, I'm responsible for selling it myself. Therefore, I kind of have to sell it when there's a buyer for it rather than just giving it to the dealership to use toward down payment on my new car. Sometimes if you just think a bit there's a rational explanation.
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Tesla Really Dropped the Ball with Me (Updated with Happy Ending)
- Thread starter Gear
- Start date
Way to rush to judgement there. The bank told me they couldn't issue a loan longer than 30 days. It was considered a "pre-approval" until I take delivery of the car, at which point it becomes an official approval. You have to understand that the bank is used to approving traditional loans where people are trading a car in on something that is already sitting on a dealership lot somewhere, so waiting over a month is not normal to them. They're not used to approving loans for cars that are yet to be built. As for selling my car, it was a condition from the bank. Since I have a loan out for my current car and Tesla obviously does not take trade-ins, I'm responsible for selling it myself. Therefore, I kind of have to sell it when there's a buyer for it rather than just giving it to the dealership to use toward down payment on my new car. Sometimes if you just think a bit there's a rational explanation.
NigelM
Recovering Member
Well I'm back to being frustrated. I was told by Kyle Thompson when I called him Monday evening that he's got an hourly reminder set to check on my car's status. I thought it seemed a bit extreme, but appreciated the gesture. I was also told I'd be hearing from him every other day at the very least. I haven't heard from him since Monday night (3 days by my count) and can't get a hold of him today. I try to not be an annoying customer and leave people alone so they can prove their good customer service to me. I thought having this escalated to what I assume to be senior management (Kyle is the Regional Delivery Manager for the Northwest) that things would be improving. Now I'm not sure they are and I'm still in the dark as to when I'll be receiving my car. Leaving it until the last minute like this is really irritating and hard to plan for. I'm a busy person, as I'm sure we all are, so it's not like I can just drop everything at the last minute to pick up my car. Please, Tesla, do right by me here.
Good to hear. Hopefully once you have the car it'll slowly ease away your tensions wrt the delivery process.
Not to burst your bubble but you gotta at least be slightly prepared for the small chance the car fails the final test and has to be delayed.
I understand that that's a potential outcome. To be fair, the delay has not really been my major complaint. I've had more troubles with the communication or lack thereof.
Just to add a bit of closure here, I picked up my car yesterday. Kyle Thompson, who I'd been talking to this whole time, gave me the factory tour personally, which I can't imagine is something he normally does. He did a decent part of the delivery process as well and even helped me return my one-way rental car to the Hertz location a few blocks away. In the end, I'm very happy with how everything turned out. I obviously would have preferred to have my car when it was originally scheduled, but things happen sometimes and Tesla did a great job with the recovery.
I then drove it home to SoCal using the superchargers in Gilroy, Harris Ranch, and Tejon Ranch and haven't really stopped smiling since. This car is simply amazing.
I then drove it home to SoCal using the superchargers in Gilroy, Harris Ranch, and Tejon Ranch and haven't really stopped smiling since. This car is simply amazing.
PokerBroker
Member
AWESOME!!!
Just to add a bit of closure here, I picked up my car yesterday. Kyle Thompson, who I'd been talking to this whole time, gave me the factory tour personally, which I can't imagine is something he normally does. He did a decent part of the delivery process as well and even helped me return my one-way rental car to the Hertz location a few blocks away. In the end, I'm very happy with how everything turned out. I obviously would have preferred to have my car when it was originally scheduled, but things happen sometimes and Tesla did a great job with the recovery.
I then drove it home to SoCal using the superchargers in Gilroy, Harris Ranch, and Tejon Ranch and haven't really stopped smiling since. This car is simply amazing.
NigelM
Recovering Member
Just to add a bit of closure here, I picked up my car yesterday......and Tesla did a great job with the recovery.
....
This car is simply amazing.
Excellent news. All companies make mistakes, it's how they react that makes the difference.
I've no doubt you going to continue loving the car the same way we all do.
Just to add a bit of closure here, I picked up my car yesterday. Kyle Thompson, who I'd been talking to this whole time, gave me the factory tour personally, which I can't imagine is something he normally does. He did a decent part of the delivery process as well and even helped me return my one-way rental car to the Hertz location a few blocks away. In the end, I'm very happy with how everything turned out. I obviously would have preferred to have my car when it was originally scheduled, but things happen sometimes and Tesla did a great job with the recovery.
I then drove it home to SoCal using the superchargers in Gilroy, Harris Ranch, and Tejon Ranch and haven't really stopped smiling since. This car is simply amazing.
Congrats! Did you want to update the title to something like
Tesla Really Dropped the Ball with Me but recovered
or something like that?
I tried editing the title, but I guess I'm not able to. You can add "(Updated with Happy Ending)" to the end if you want.
Electricfan
Active Member
Glad to read the happy ending!I tried editing the title, but I guess I'm not able to. You can add "(Updated with Happy Ending)" to the end if you want.
My car is tentatively scheduled for delivery 9/25. But after I finalized the order I emailed and asked to add options, TWICE! So I have no idea if my delivery date is still good or not. The original email I got said this date may change, so I never considered it "solid". I'm screwed if it is delayed more than two weeks or so, as I will be going out of town for work and won't be back to Houston to receive it for a month or more! I absolutely cannot wait 'till I get my hands on this car! I've been driving a Volt for 2 and half years, and love my Volt so much I won't even sell it (can't bear the thought), so I'm soon going to have two electric vehicles.
Hoping for my own happy ending!
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