Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register

Tesla Service Plan Change

This site may earn commission on affiliate links.
LOTS of people got the new defroster vents without the service plan or paying for it a la carte. I have the 8 year plan and didn't know about the trunk cover. What's that all about?
Early production and Sigs had a rather flimsy cover for that - which was replaced for a much sturdier one at some point in Q2 last year. And it was retrofit for the asking, I believe. I got mine when I took possession of the car (bought a showroom model that had been produced three months earlier)
 
Early production and Sigs had a rather flimsy cover for that - which was replaced for a much sturdier one at some point in Q2 last year. And it was retrofit for the asking, I believe. I got mine when I took possession of the car (bought a showroom model that had been produced three months earlier)

Mine has a kind of flimsy cover. Feels almost like fabric covered cardboard. I guess I'll have to ask.
 
But what I'm saying is that I know for a fact that people who did not buy the plan (or paid the $600 at the door) are taking their cars in for warranty items and getting the full service for "free", minus just the wiper blades and fob batteries. They're getting hardware upgrades (i.e. door handles) and still get all of the software upgrades that you were only supposed to get with the plan.

LOTS of people got the new defroster vents without the service plan or paying for it a la carte. I have the 8 year plan and didn't know about the trunk cover. What's that all about?

I agree that there is little current evidence to the contrary, but as I mentioned above, I think that practice will diminish as more and more Model S and Model Xs are sold and serviced. A lot of TM is still in the early-adopter phase and wanting to please everyone.. and service might be a cost-center instead of breaking even as Elon said it should. As soon as the number-crunchers take a hard look at what's going on at the SCs and how these practices may be affecting the bottom line, I think the give-aways to the non-plan holders will stop.
 
I agree that there is little current evidence to the contrary, but as I mentioned above, I think that practice will diminish as more and more Model S and Model Xs are sold and serviced. A lot of TM is still in the early-adopter phase and wanting to please everyone.. and service might be a cost-center instead of breaking even as Elon said it should. As soon as the number-crunchers take a hard look at what's going on at the SCs and how these practices may be affecting the bottom line, I think the give-aways to the non-plan holders will stop.

However, someone going in for annual service and paying the $600, is in the "plan". Just at a slightly higher cost. Nothing special for prepaying except giving tesla the money ahead of time.
 
Yes, I was stunned how "cheap" it was (the incremental cost). Certainly seemed implausible that this would cover their cost.
I live literally 10 minutes from the Portland service center so it wasn't worth it, but if I had been more than 30 minutes away, I would certainly have ponied up the money.

Being almost 300 miles from the Service Center in Denver, I always feel a little guilty about the distance, and, whenever possible, try to let the techs combine my service with others out towards me. With the Service Center opening in Albuquerque, it will only be 200 miles or so... Glad I signed up for the Ranger Plan, but $100 per visit still seems like a deal when you live in Pagosa Springs, Durango, etc. I'm not sure it pays for the diesel in the big pickup, much less the drive time!
 
This statement (below) is way more broad than what they actually do. You might want to get someone to sign that for you :)


"you would be eligible to receive any of the upgrades that we come out with at no extra charge."

By this definition "A" batteries would be upgraded to "B", "C", "D", etc. for free; original wiggly P85 suspension would be upgraded for free; etc. As an early owner I can tell you that this is not even close to true. Even asking for these upgrades at substantial cost is generally completely ignored. I have the 8 year service, the 8 year ranger option and the 8 year extra warranty all prepaid. As far as I can tell all of that has bought me absolutely nothing in terms of special treatment. Generally, they try as hard as possible to address my issues with valet service saying they need to bring it in to the service center to make sure they take care of it properly.

Anyway the actual wording of Hardware Upgrades includes the word "necessary" which, I guess, is why they won't do any of the things your delivery specialist erroneously promised you.
 
Mine has a kind of flimsy cover. Feels almost like fabric covered cardboard. I guess I'll have to ask.

I had one of the early footwell covers, too (you just have to ask your service center manager for the newer version). It was a POS; the new one is far sturdier and I routinely put my weight on it without worrying that I'll end up in the footwell.
 
That's what Jerome said last night. With all the service centers opening up he said it didn't make sense for Tesla to keep prepaid ranger plans. People who already have them keep them of course.
It didn't make sense... for Tesla's bottom line.

For anyone who lives in a rural area far form a service center, the prepaid Ranger service was pretty much mandatory. Tesla is, frankly, not rolling out very many new service centers.

But the rural Tesla owners are an expensive and unprofitable market for Tesla Motors. Probably Tesla's just trying to discourage people who live far from a service center from buying the car at all.

- - - Updated - - -

If "true" Ranger service is indeed no longer available as an option, I can't say I'm surprised. It always seemed like one of those things that simply wouldn't be feasible to scale (at least not at the rates they were charging).

It could easily have been made available only for those more than XXX miles from the service center.

- - - Updated - - -

Per dsm363 and Jerome of Tesla noted above, it appears it's still available, just ala cart ($100 per visit). That still matters for the increasingly smaller and smaller number of people still >50 miles away from a service center, out of range for valet.

The planned addition of service centers will still leave most of the US more than 50 miles away from a service center -- to say nothing of Canada. I suppose Tesla doesn't actually want this market.

There is no proposal to have a service center within 50 miles of me, and I live in central NY. The closest rumored location is 100 miles away.

- - - Updated - - -

But it appears that people who live >50 miles are now getting free valet service. Someone over on the factory forums says he got valet service 310 miles from a SC.
Well, if that's the new model, that seems perfectly reasonable... except for those Alaska and Saskachewan folks.
 
As I understand it, I have 8 year (100K miles) warranty (purchased), but 4 years (50K miles) service. We decided to hold off on the extra 4 years for the extended service.
But now, the service extension is gone. What they called Extended Service is a warranty for Parts and Defects.
 
The planned addition of service centers will still leave most of the US more than 50 miles away from a service center -- to say nothing of Canada. I suppose Tesla doesn't actually want this market.

<sarcasm>if only Tesla worked with a dealership model then the free market would create a service center right where there are customers. And multi-brand dealerships would make it economically feasible even in rural areas</sarcasm>
 
As I understand it, I have 8 year (100K miles) warranty (purchased), but 4 years (50K miles) service. We decided to hold off on the extra 4 years for the extended service.
But now, the service extension is gone. What they called Extended Service is a warranty for Parts and Defects.

I had purchased the exact same options as you. If l look in the portal it still allows me to purchase the 4 year extension plan for $1900 for a total of 8 years or 100K miles if I want.
 
I might be repeating known info so bear with me--- but make sure I'm getting this right:

Factory warranty covers parts/labor for defects 4 year/50K. Does not include any preventative/annual services.

Service Plans are offered as 4 years (overlapping the factory warranty) and 4 years + 4 years (8 year/100k). These cover ONLY annual services and must be purchased around the time of delivery.

After the initial factory warranty for parts/labor expires, even though the owner may have purchased the extended service plan (4 + 4), new repairs/parts/labor would NOT be covered-- even if discovered during the remaining 4 annual services.

For parts/labor coverage for years 4-8 of ownership (up to 100k) there is an Extended Service Agreement which can be purchased at any time during the warranty period, though the price may change. Repairs have a $200 deductible and are subject to proof of prior service per Tesla's recommendations (see Service Plans above) in order for ANY repairs to be considered covered. (Read part C of the ESA).
--------------------
In summary: If you want "bumper to bumper" coverage for 8 years/100k, you must purchase BOTH the Service Plan AND the Extended Service Agreement, $3800 + $4000 = $7800.

If you EVER want to purchase the ESA later, you must have all annual and recommended services done within Tesla recommendations, in order for the ESA to be valid (so 4 services at $600 (price subject to change) or the 4 year Service Plan for $1900). Skipping services during the initial 4 year ownership period could render any later repairs under the ESA "invalid" (though I'm sure the website will happily let you spend the $4000 on the ESA without warning you).

--------------------

So, if you want to be a "proper owner" and mitigate expenses... you pretty much HAVE to buy at least the 4 year service plan since skipping annual services renders you ineligible (potentially) for coverage under the ESA, should you want it later. That being the case, why risk the prices rising-- lock in the service costs now rather than counting on them being $600 four years later (Roadster prices just went up to $750). If Tesla lowered annual service costs, you'd still come out ahead as long as the price was $475 or more.

In ownership year 4, you have the option of "repurchasing" your warranty at whatever the current price is ($4000 now). If you deem it worthwhile, you are also committing to paying 4 additional years' worth of annual services (to keep the ESA valid) if you have not already purchased the 4 + 4 Service Plan. On the other hand, if you decide the Extended Service Agreement is not worth the current cost, then you can now start skipping annual services as you see fit based on the history of your particular car.

What to do? $7800 seems like a lot for full warranty coverage... on a car that ostensibly won't need it.
 
I figure in about 4 years, there will be the option to "trade up" to a better Model S with longer range, better seats, etc, so the loss of the factory warranty doesn't matter to me that much. I bought the 8 year service plan to cover the 4 (or so) years I'll have the car, plus add a nice perk for the resale value. But then again, I might just hold onto this car for 10 years. Who knows?
 
What to do? $7800 seems like a lot for full warranty coverage... on a car that ostensibly won't need it.

and that is exactly why I purchased neither. with "no" to "low" maintenance being marketed by Tesla all over the place as one of it's primary selling points, why the hell would I pay them another $7800? that plus 100k miles coverage wouldn't last me 24 months anyway.
 
For parts/labor coverage for years 4-8 of ownership (up to 100k) there is an Extended Service Agreement which can be purchased at any time during the warranty period, though the price may change. Repairs have a $200 deductible and are subject to proof of prior service per Tesla's recommendations (see Service Plans above) in order for ANY repairs to be considered covered. (Read part C of the ESA).
Except for WA and FL where we're currently just screwed if something happens just one day after the 4th year. No, I'm not happy about it. No, I don't know enough to blame Tesla solely but I do have some stress over this. I don't want a five-digit repair 2 days after the 4th year mark.

- - - Updated - - -

I figure in about 4 years, there will be the option to "trade up" to a better Model S with longer range, better seats, etc, so the loss of the factory warranty doesn't matter to me that much. I bought the 8 year service plan to cover the 4 (or so) years I'll have the car, plus add a nice perk for the resale value. But then again, I might just hold onto this car for 10 years. Who knows?
Awesome. They'll have a trade up option for Signatures? Oh, wait... :(
 
Turns out that Florida prohibits pre-paid extended service plans and warrantees because a law was in acted to prevent these because some A/C companies did same and bailed leaving customers holding the bill. Makes decisions for this even easier for me I guess.