Not really. I just live in reality and understand the struggles of being a company that did not expand fast enough to meet demand. I dont have to constantly wine and complain about "oh my poor car has a little booboo and I demand to be put at the front of the line". Once you grow up and understand how it actually works let me know and we can have a real conversation.
Bla bla. It's always the same thing. But they're a startup, but they are a disruptor, etc etc. If my Porsche had a "booboo", I am certain that it would be taken care of better and more efficiently. I don't care for your attempts to mock people who have problems with their cars. If other brands do it, you have to do it too to remain competitive. You can't offer shitty service and tell people "lol did youw caw have a booboo, awwww"
Who should care about the 'struggles of the company'? Why should or would anyone care WHY the companies' customer service sucks? When you get out of the niche market and want to be a mainstream car company you can't play that "but muh startup that's changing the worlddd" card. Tesla's customer service, pre and post-sale, is atrocious compared to other brands. I'm not even saying other luxury brands.
1. Before Model 3, it was still a niche company with pretty much only enthusiasts as customers who were more willing to overlook these problems
2. In addition, before the massive influx of Model 3 customers, customer service used to be quite a bit better.
So you're not only dealing with customers less willing to look away, but you're also serving them worse than you did the previous ones. Tesla's cars are still quite a bit better than the EV competition. At some point, and I'm not saying it's gonna be this year or the next - it could take a long time, but at some point, the other companies will catch up in car features and performance (they're already better with interior quality) and then there will be no reason to get a Tesla other than the cachet the name holds, kinda like Maserati.
The only thing that remains to be seen is - as other luxury brands are catching up with Tesla on technology, will Tesla be able to catch up with them in terms of car quality and customer experience? Because it looks to me as if Tesla is trying too hard to sell as many cars as it can every quarter to meet Wall Street numbers and struggling to meet customer demands, so it has been getting worse, not better. And with their recent bad quarter I can't imagine them being like "oh let's put more resources behind customer experience!", since the bad numbers aren't coming from that but from the number of cars they sell and the money they make from selling those cars. It's going the wrong way and I don't know how it will get any better.