First post, and I’m griping, though I otherwise love my car.
I took delivery of my LR RWD Model 3 late March and decided to buy standard AP the day before. At the dealer they apologetically said the paperwork would take an extra hour because of the late AP addition. No problem, I understand and I happily waited a little.
So I had been enjoying AP and trying EAP with the trial package. Then when Tesla retracted the trial package over a month ago, my AP was also taken away!
Round and round I go trying to get things sorted out. I speak with a bunch of people in various departments, provide PoP and finally they give me back AP. Then I’ve been thinking of adding FSD but couldn’t because due to internal Tesla miscommunication, Tesla still didn’t think I paid for AP and it was impossible to select FSD without also selecting AP (which I'd already paid for). Finally I get a Delivery Support Specialist to suss out the issue and lo and behold, FSD is a now a single option in my account.
Now to the question at hand: I’m trying to talk with someone in charge at Tesla or my dealership to hear me out and give me a discount on FSD as a goodwill gesture for taking away AP, after paying 3K for a feature that two weeks later is provided free (yeah, I realize this is standard operating procedure for Tesla), and for the burden and aggravation of dealing with this unnecessary crap as a new customer. I’m asking the community for some suggestions on how to get someone at Tesla with authority to hear me out. Does anyone have Mr Musk's number?
I took delivery of my LR RWD Model 3 late March and decided to buy standard AP the day before. At the dealer they apologetically said the paperwork would take an extra hour because of the late AP addition. No problem, I understand and I happily waited a little.
So I had been enjoying AP and trying EAP with the trial package. Then when Tesla retracted the trial package over a month ago, my AP was also taken away!
Round and round I go trying to get things sorted out. I speak with a bunch of people in various departments, provide PoP and finally they give me back AP. Then I’ve been thinking of adding FSD but couldn’t because due to internal Tesla miscommunication, Tesla still didn’t think I paid for AP and it was impossible to select FSD without also selecting AP (which I'd already paid for). Finally I get a Delivery Support Specialist to suss out the issue and lo and behold, FSD is a now a single option in my account.
Now to the question at hand: I’m trying to talk with someone in charge at Tesla or my dealership to hear me out and give me a discount on FSD as a goodwill gesture for taking away AP, after paying 3K for a feature that two weeks later is provided free (yeah, I realize this is standard operating procedure for Tesla), and for the burden and aggravation of dealing with this unnecessary crap as a new customer. I’m asking the community for some suggestions on how to get someone at Tesla with authority to hear me out. Does anyone have Mr Musk's number?