I don't know how you can call him a fool - if you read the article you would learn that he has had his Model S since 2009.
“... but from what I gathered, the goal is to close the stores and move all sales to online”
Funny thing about this is, the sales have been almost completely on-line, even if you “purchase” at the store. I purchased last Sep at a store, all they did was log into the same site I could have, and they helped me look for an inventory car that met with my requirements. So what is this huge deal-breaking change for a supposedly longtime Tesla owner, savvy fan, and investor? Just doesn’t sound right.
BUT HERE’s the thing: does this mean an end to trade-ins, or can you do that from the website and bring your trade-in to the service center at delivery time like I did? I don’t see that option on the website but maybe it is there after the “buy”. I see no reason why not, in fact most of the trade-in stuff was handled by email/web communications after I left the showroom. If they are still doing trade-ins I would want a trade-in estimate before I committed funds for a deposit on the new car.