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I'm getting a bit concerned with the service level at Tesla during this transition. I was working to order a P3D with an adviser, he was let go mid transaction. I heard crickets for about a week and then the delivery specialist said he could not honor any of the promises that the previous rep had made. On top of that they are telling me that best case (if approved) I will have to wait some number of days for them to cancel my order. Then I'll have to wait up to 45 business days to get my deposit back. Once my cancellation is approved (not guaranteed) I will have to reorder and start the process all over. Thats the BEST CASE scenario. The worst case scenario is apparently they force me to pay for the car, then return it within the 24 hour window, then wait for a refund and THEN reorder. It makes no sense, they want to waste Tesla's resources shipping me a car knowing I will not keep it. However, with the new structure they are not allowed to contact delivery ops and local managers have had their power stripped as of 3 days ago. So they are mostly out of luck and have no avenue to move forward.

Tesla hasn't always been perfect, but at the end of the day they've always done the right thing by me as an owner.. until now.

As an owner that is ordering me 3rd Tesla, knows the ropes and the company you would think I'd be able to navigate this situation better than most. I can only imagine what is happening to many first time buyers.

This is.. disappointing to say the least. I guess I'll keep my fingers crossed that Tesla finds its way to the right side of this situation.

It would help if you defined "promises".
 
What change are you wanting to make to your P3D order?

The story is a bit long, but my original rep was working with me for a couple of weeks. He found me a P3D with 2k miles on it discounted. I've paid full sticker for custom orders on my last 2 cars and I wanted to feel like I was getting a tiny deal for the first time. He found a car that was a good fit, that was last Tuesday. I told him I'd likely take it, but I wanted to wait until the event on Thursday that Elon had tweeted before deciding. While he had not heard of the event / announcement, he said it was no problem. He said that I could put a $2500 deposit on the car to hold it, and if I changed my mind they would refund my card shortly. I said fair enough and placed the reservation. Thursday came around, I called him after the event and he said they would honor the markdown amount off of the new pricing. I agreed to move forward. For the next 6 days I called and texted him frequently with no response. Finally on Wednesday he sent me a text indirectly letting me know he had been let go and did not respond to me again.
 
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The story is a bit long, but my original rep was working with me for a couple of weeks. He found me a P3D with 2k miles on it discounted. I've paid full sticker for custom orders on my last 2 cars and I wanted to feel like I was getting a tiny deal for the first time. He found a car that was a good fit, that was last Tuesday. I told him I'd likely take it, but I wanted to wait until the event on Thursday that Elon had tweeted before deciding. While he had not heard of the event / announcement, he said it was no problem. He said that I could put a $2500 deposit on the car to hold it, and if I changed my mind they would refund my card shortly. I said fair enough and placed the reservation. Thursday came around, I called him after the event and he said they would honor the markdown amount off of the new pricing. I agreed to move forward. For the next 6 days I called and texted him frequently with no response. Finally on Wednesday he sent me a text indirectly letting me know he had been let go and did not respond to me again.
Sounds like you will have to pay the higher price and get refunded. None of this is announced or set in stone yet, IDK why you expect your ds to have solid answers on this when the company as a whole does not.

Also, this is off topic.
 
Updated March 8, 2019 12:13 p.m. ET

Tesla Inc.’s TSLA +1.17% plans to save money by closing most of its retail stores and selling all cars online face a big potential hurdle: Store landlords show no signs of giving the company an easy way out of its leases.

The electric car maker has offered few details about which of its 106 stores and galleries in 26 states it plans to close. Even many shopping center landlords say they have heard nothing from the company about whether their Tesla store will be shut down, according to real-estate brokers and landlords.

What is clearer is how much Tesla owes in future rent payments. The company has total lease obligations of $1.6 billion, with $1.1 billion due between this year and 2023, according to its securities filings. The payments include leases for stores, galleries and other uses including real estate abroad.

In a February securities filing, Tesla said it has “various non-cancellable operating lease agreements,” and any effort by the company to terminate those leases could result in legal battles. Landlords could seek a court injunction to prevent Tesla from closing stores before the lease expiration. Property owners have challenged in court recent efforts by StarbucksCorp. and Kenneth Cole Productions Inc. to break leases.

Tesla “is a company with a viable balance sheet that is going to owe a lot of landlords a lot of money,” said Robert Taubman, chief executive officer of Taubman Centers Inc., at the Citi 2019 Global Property CEO conference in Hollywood, Fla., this week.

His U.S. properties have eight Tesla stores, including ones at the Dolphin Mall in Miami and Cherry Creek Shopping Center in Denver. Tesla also rents space from big mall ownersSimon Property Group and Macerich Co.

A Tesla representative didn’t respond to requests for comment.


Many mall owners said that Tesla stores have produced strong sales numbers and that they were surprised by the car maker’s announcement. Only a month ago, Tesla signed a new lease at Santa Monica Place in California that goes through 2025. As recently as last month, Tesla was negotiating and signing leases, according to executives at Taubman and Macerich.

Retail tenants generally can’t break their leases without penalty unless certain conditions are met, like a retailer files for bankruptcy protection or the shopping center suffers from persistent vacancies that allows a tenant to leave before the lease expires. Mall tenant leases typically run five to 10 years.

“The bottom line is, this is a business of contracts,” said Don Wood, CEO at Federal Realty Investment Trust, who indicated that landlords will enforce their contracts and expect Tesla to honor its obligations. Federal Realty owns two shopping centers with Tesla leases.

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Tesla tends to occupy prime locations in malls and often brings cache to the shopping center. The company’s sales stores and galleries, which are showrooms where people can view the cars but can’t buy them on-site, typically occupy 2,000 to 4,000 square feet with a couple of cars and a handful of employees.

The car maker hopes to save money from the store closings, and it could use the cash. As of Dec. 31, it had $3.7 billion in cash and equivalents on its books, with more than $5 billion in accounts payable and accrued liabilities, as well as nearly $10 billion in long-term debt. Another $541 million of debt is due in November, according to FactSet.

While Tesla has reported two consecutive quarters of profit to end 2018, the company said it is moving all sales—including the $35,000 version of its Model 3 sedanto online only, which will allow the car maker to be “financially sustainable.”

Real-estate brokers speculated that Tesla may keep its most high-traffic stores, and even stores that close wouldn’t be as devastating a blow to mall landlords. Some also suggested that Tesla stores may have already served their purpose for the company.

“It’s like an expensive billboard to get the name out to people,” said Scott Holmes, national director of the retail division at Marcus & Millichap, a real-estate services and consulting firm. “Tesla believes that it has received benefit from that.”

Making a deal with the landlord is by far the most common way out of commercial leases. On the leases with more than a few years remaining they'll probably have to pay around a year's rent. It's especially bad for companies like Tesla where they're closing stores but not going bankrupt. If you don't have an escape clause (which are usually a year or more anyway), there's absolutely nothing you can do to get out of a commercial lease.

IIRC from George Blankenship's presentation at TMC Connect 2016, there are serious surcharges from the landlords on sales generated from specific mall spaces. (Apple had the same issue.)

Simple: no more sales, no more surcharges. So the cost cut can be more that we all think.
And landlords have a larger incentive to try and re-lease the spaces.

Malls often structure their leases that way, but I figured it into my projection of $20,000 per store per month. I'm also including CAM costs. I'd say for sure this will all cost less than $20M.

I happen to have a lease agreement in the same shopping mall as the Tesla show room in Oak Brook, IL. Few things for sure is the landlord will file lawsuit when closing the store. The CAM cost is just as much as the rent. The rent is tied to sales even online sales attributable to the store. It will be messy getting out of these well established mall agreements. Remember the landlord has the right to collect on the remaining rent on however long the lease is and all legal fees. I hope Tesla can individually settle.
 
Confidential until it isn't. they need to build it somewhere- I don't think would be material. if it is Tesla is going for a bulk discount on SEC legal work!!!

It's not a Tesla employee tweeting, so I'm not concerned.

The only piece of information that wasn't already known, and public, is the building a Y production line a GF1. (Which Tesla said was their default plan, not that they started.)

Yes.

Edit: Out of curiosity, checked back in on the Y giga tweet -- that guy is starting to get raided by the $TSLAQrew with allegations of insider information, etc. Oh boy.
 
We should be seeing some analysis of how well Tesla can support the new prices with their estimated margins and business model and battery efficiency, vs competitors with (as I understand in general) lower BEV margins and battery efficiency, plus legacy ICE vehicles and dealerships to support.

We should be seeing a sober analysis of how this competition stacks up by the numbers, and how it changes as the story develops, both for Tesla and its competitors. Is it out there? I don’t see it anywhere. Closest thing I have found is this forum. Should I be reading ARK investment website and blogs?

You're not alone with your line of inquiry. I do recall our own Fact Checker musing about precisely how the changeover to EVs will further develop.
 
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Sounds like you will have to pay the higher price and get refunded. None of this is announced or set in stone yet, IDK why you expect your ds to have solid answers on this when the company as a whole does not.

Also, this is off topic.

I think it’s very on-topic.

Communications seems to be Tesla’s most serious issue right now, and will likely play a role in how successful the pivot to online-only will be. Tenable’s story is just an anecdote, so there’s a limit to how useful it is to the topic, but it’s definitely on-topic.

I suspect this is one of the reasons Elon wants to move away from a store/commission model. Obviously, the cost is the biggest issue, but you also end up with salespeople making “promises” on behalf of the company. While Tesla benefits from whatever additional sales those “promises” drive, they also get the hassle & customer disappointment of trying to either fulfill those “promises” or back away from them.